Arrived at ED Check-in at 10:06, had vitals taken 20 minutes later, then NOTHING for over 5…read morehours...and counting. No way to get any info on where I am in the queue. Should have gone to Redmond's ED, where there were only 4 waiting. This system is poorly managed and understaffed. Avoid if at all possible!!! I'm going home in another hour and will go to Redmond tomorrow, if I survive.

Every time my Husband or I have had to go to st Charles they have been entirely unhelpful. It seems…read morethey are understaffed. Not enough rooms. Long wait times. The education of some of the people working there has me questioning our own safety. Unfortunately, we don't have many options in bend in case of an emergency.

I would give less star's if possible Waiting for 4hrs to…read moreget moved to the back room then they show up wanting signatures for payment before any treatment before even being seen by anyone only come to this hospital if you have given up on life!!! Chances are you won't get any help or treatment from here especially if you look poor or from another country

I am really satisfied with St. Charles Redmond and Madras, Dr. Duong is the best most considerate…read moreDoctor I have ever had in Central Oregon the Nurses and the Staff are 5 Star, I really appreciate the service and willingness listen and to help Veterans, again thank you St. Charles

Paul Brooksbank was the person who wrapped my broken arm . Lovely British fellow . The doctor was a…read moresilly little TV doctor . Some other extraneous helpers were nice. Riding my bike like a teenage boy, caught up with me.

I can't say enough good things about this hospital and the care I received while visiting Bend. I…read morewent to the ER on a Sunday ight after tripping and falling and fracturing my wrist. Everyone from reception, the care team and discharge nurse were exceptional, I can't say that enough. I wish I could recall all of their names but when in pain that was not my priority. The hospital was very clean, inviting, and comfortable even in the waiting room. Thank you for such a great experience during a difficult time. I was in and out in about 2 hours even though the ER was pretty full.

Katy, the medical assistant to my doctor at this clinic is a rare Jewel! I have been seriously sick…read morefor many months now and Katy has been the one constant caregiver I have been able to lean on for help. She is a "doer" in a field of burned out medical professionals, she answers every call, she has filled out forms for my work on multiple occasions ( faster than anyone could ever expect), she has found doctors for me when my doctor was on vacation, she continues to help me even when my frustration starts to show. I pray for Katy that she will stay in healthcare for many year to come.

I must share that I'm super impressed with the Medical Doctors, PAs, Nurses, lab technicians and…read moreall staff at this clinic. They are very caring, very compassionate, they listen, they take action, they are very communicative and quick to respond to your needs, and all are extremely competent in their respective areas. They never seem like they are trying to hurry up your appointment, they take their time to fully understand all of your needs. The office is very clean, welcoming and well appointed. Parking is easy and close. I highly recommend this entire clinic!!

This facility is not professional the older lady at the front desk always has a bad attitude and…read moredoes not want to help you the Doctors tell you one thing and never follow up on it they say they are going to send referrals but they do not I have waited over two months for a rheumatology appointment with St. Charles in Redmond OR. nothing totally disappointed in Madras Medical Group would not recommended Beware!

Dr. Blake is the most kind, efficient and incredibly amazing doctor ever! From the first moment, he…read morewas our biggest advocate. I was put on a waitlist at another hospital for a procedure that ended up being highly critical and doctor Blake trusted my concern and took me seriously. He was attentive and treated us like his utmost top priority. We definitely reccomend him!

I have never experienced such an incredible experience. This is the most wonderful team you will…read moreever encounter, this place is truly a gem. If you are looking for a way to birth your way, have midwives that are all actual nurses but are the jack of all trades and still have all the security of a hospital and emergency care this is the perfect combination. From the moment I called, the whole team took my situation seriously and got me in quick for induction. They were so loving and kind! Dr. Blake was incredible. He was patient and efficient and allowed me to push for 2+ hours to deliver a higher risk baby that very well couldve had to be a c-section baby at any other hospital but thanks to him and his team and a lot of hard work, he came out safely and beautifully. They truly fought for me and my baby and treated us like we were top priority from the very first phone call. They did an amazing job at delivering our baby boy and handled everyone of my concerns with so much ease. Dr. Blake and his team truly care about us moms, they are their biggest advocate. I cannot reccomend this place enough. Plus, what hospital let's their patients sleep while the incredible nurses tend and rock baby outside in the hallway? (Just an extra little perk;) ) Also, we werent kept any extra time and didnt have a ton of interruptions from random county services like bigger facilities and the food was awesome, best authntic Mexican breakfast burritos!

Do not use Kayla Carlson for your pediatrician!! She is a horrible doctor! My daughter suffers from…read morea kidney disease and has been recovering the last year From a relapse that resulted in a hospitalization and upon moving to Oregon I was told she would be in good hands.. the doctor in question I thought would be a good fit kayla carlson decided to tell me that the medication my daughter is taking had dangerous side effects that could be in long term too harmful this medication she is taking is in fact keeping her possibly alive and well. Now I'm not all for the pharmacology business but most medications or treatments like chemotherapy can save lives but can have serious side effects but none the less gives chances for survival. She suggested I take my daughter that is only 7 that she shouldn't be on the medication.. none the less risking the well being of my daughter. She was in fact wrong because she needs the steroids for her kidneys to properly function and after hearing from a specialist they quickly told her not to reduce the medication.. and that what the dose she has been taking has shown a significant help to her overall health. Over the last 6 months my daughter was taking the medication and our family endured a hardship that requires us to move twice and almost ending up completely homeless my daughter remained on insurance the whole time and was taking the medication as directed. Upon finally getting settled in and disputing her insurance issues we resumed care with her even though my daughter has been reassuringly taken her medications and urgently trying to find a doctor that could take her with her condition I did so as fast as I could to continue to get her help and care when I disclosed that with Kayla Carlson so told me I medically neglected my daughter and called the child abuse hotline on my family as if the constant battles with economic issues and other things were not enough to deal with as well the constant worries of being a mother fighting tears and doctors and insurance to figure out what is wrong with my daughter and than going through the struggles of getting a 7 year old battling being a kid and getting her to maintain her diet and taking her medications and having to explain to her that she is not like other kids and needs to take as good of care of her health as possible with eating healthy and washing hands and so on.. which most parents should do but in her general case needs to be extra careful a cold could hospitalize her .. the doctor tells me I'm medically neglecting her!!! How dare someone that barely knows me nor my daughter make such a careless remark! And even go as far as calling the child abuse hotline .. I could understand if she wasn't receiving her medication or any care at all.. but how dare that doctor make such an assumption my daughter has never even had so much as a cavity let alone gets neglected at home with her condition! I will be finding another pediatrician to resume care of my daughter. But I repeat do not use her as a doctor.. !! You will get dragged through the mudd for even doing you the best you can as a mother!

I had An amazing experience here! I'm new to the state and don't know anyone. They got me back…read morequickly. Bobby was my nurse and was FANTASTIC!!!! Then Juliana was my doc! She is the best doctor I've seen in a long time. She listened to everything I had going on and she even listened to what works best for my body and then referred me to a pcp and a chiro! Me and my service pup Mister had the ultimate experience! I went at 2 or 3 in the afternoon. Idk if there's a difference in morning or night. But def ask for Julianna! She is the best and so is Bobby!!!! Thanks yall!

I visited the clinic. an overweight woman in my 60's, walking with a cane, while in extreme pain,…read morenot knowing if I was having a heart attack, panic attack or something else. I told the receptionist "I am in extreme pain and feel like I may pass out." The receptionist showed no concern or sense of urgency. She told me to have a seat. Once I was seen by a doctor and MA, they addressed my issue and made recommendations but I found their rather lukewarm response to my situation disappointing, under the circumstances. They did not ask probing questions or acknowledge my concerns about what was happening and why I was experiencing the pain. Today my adult son and I came in for him to be seen. We walked in, rhe waiting room was empty. The person at the desk did not greet us or acknowledge we needed to be seen. My son registered at the kiosk, still no interaction from the receptionist. I realize the purpose of electronically checking in, bit I find it unprofessional when a medical provider basically ignores you until they're asking for payment. I've never felt the need to leave a negative review for a medical provider before, and I've seen many! Best Med, do better!

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

I had a great experience with High Lakes when I cut my finger on a holiday weekend. I called ahead…read moreand they were able to give me an appointment 1 hour later. No wait, smooth and easy check in online, and I was patched up and out in under 30 minutes! Staff and caregivers were great! I'll use HLHC Urgent Care again!

Had a great experience with Highlakes urgent care this Sunday. Matt Wilson answered the phone and…read morewas pleasant and informative. He set me up with a video chat with Doctor Monica Giamellaro who was lovely. In a pinch , on a Sunday before a Holiday my experience was terrific and I am on the way to kickin Covid back and out a here!!! Thanks Team