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St Augustine Dance Academy

5.0 (3 reviews)
Closed • 4:30 pm - 8:30 PM

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Grace Conservatory

Grace Conservatory

(5 reviews)

Lacking in customer service in such ways I was uncomfortable sending my young child. I enrolled my…read moredaughter to start her first year of dance. In preparation for the year, I visited Grace's website and pulled down the first class start date and loaded them into my calendar. On day one, I arrive with my 4 year old and 18 month old and the door is locked. After being let in by a construction worker, I walk up to the desk and I'm met with the look of "what are you doing here?" I say "I'm here for the 2:45 class, it starts today." In a condescending tone "Are you not getting our emails?" Me, with a baby on my hip and a 4 year bouncing around ready to start dance, "I get a lot of emails." The lady's reply "well you need to read them! Classes don't start until next week." We leave. I log into the website and I'm not crazy, it says my daughter has class that day. I check my emails. I missed the one that says classes start August 12. That's on me. I reply to the email asking that they update their online portal to reflect the correct dates. I mention that the customer service I had just received was unkind and unnecessary. I receive a reply from the same lady at the desk saying she's sorry I felt I was treated poorly, email is their method of communication, and their website cannot be changed. I'm in a group chat with 10 successful, working moms. After discussing what happened with them, two other moms mentioned it happened to them too. One even shortened a vacation to be back for the wrong first day because the website is inaccurate. 30% of our group chat. Out of all of their customers, I'm certain we aren't the only 3. In one of the many emails I have received from Grace Conservatory they list their values: Kindness, Community, Humility, and Excellence.    Given I was not treated with kindness and humility, I don't expect my child will be treated with those values attending class there either. We pulled our daughter and enrolled her in another near by dance studio. The communication and interactions have been night and day difference. Being in the Nocatee Town Center should not give you a license to treat paying customers poorly. Websites can be fixed. Communication can be better. Separately, and more importantly, kindness is free. You simply do not have to be rude to anyone that walks through your door.

We have to three studios in the area. This one has been amazing. I danced for 13 years and am…read moreimpressed with the level of excellence from the instructors. Thank you Grace for a wonderful place to dance!

St Augustine Dance Academy - theater - Updated May 2026

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