I had started going to this vet when (after my fabulous review) my regular vet was getting so busy…read morethey could not take pets in on same day calls. So I started using RRAH because they were close and they had same day appts. They were passable. In my most recent experience, I took my dog London in for a shot for her allergies (she is so itchy, poor thing) and asked they pay special attention to her ears. They found a hematoma in her ear that they were afraid would progress into the ear canal and started hounding me about surgery. Since I was unprepared and, unfortunately, poor, I had to consider what they were asking, but they continued to hound and harass me about what I was going to do. I finally had to explain that this was a lot of money for me ($600ish) and that I would have to work on getting the funds together and get back to them. When they brought out the estimate, the tech also continued to badger me about scheduling the procedure. I also want to note that my pet had increasingly become skiddish and wary of going into this vet which was NEVER an occurrence prior. And in this case, I might understand why. From outside in the parking lot (Covid rules) I could hear my dog crying and yelping while being examined. I did get the money together and scheduled her for the procedure. She went in, got it done, and was sent home with a cone on her poor head and some medicine and warned that if she started shaking her head to contact them. What do you know, what they warned me about occurred and I contacted them immediately. Going by the timer on my phone, I was put in hold for nearly 20 minutes, when they picked up, I had a question for which they put me on hold for a little over 10 minutes. They asked me to come in and get some medicine for her. I was not informed of the price or even that there would be a price since the success of the surgery depended on her not shaking her head - and there is a medicine specifically designed for just that which, for the life of me, I cannot understand why this medicine was not sent home with London in the first place. Since no mention of cost or price was elaborated upon, we packed up (we were camping) and came straight to the vet. Luckily I had money on me because, surprise, there WAS a cost involved. A minor cost, but one that I was never made aware of. At the vet, more time on hold as I was put on hold for 8 minutes when I called upon arrival, and 3 additional minutes when I had questions. Finally this was all resolved while we sat in the parking lot and they were to bring the meds out to me (again Covid rules) after I paid, which I did. The girl handed me the bag, did not say thank you and did not express an iota of concern for my dog who was with me. If they had a problem with me, I get that, I was grumpy, but not rude. I was concerned that London was in pain and that her pain might lead to her undoing the procedure she just had. But this is a professional medical establishment and to act in that manner and not even take a GLIMPSE at my dog (no Vet contact on this at all, vet would not come to the phone, hence why all the hand offs to people who had to turn around and go back and ask them). Just here are your pills, no instructionson taking the meds, no thank you, no "aww poor thing". I have to do better for London and it starts here. No more Rock Road. They are concerned primarily with UPSELLING and high pressure sales tactics. London has been giving me clues that I have been hesitant to acknowledge until now. If you have read this far, take your pets to Overland Animal Clinic on Lackland.

Never go here. Took our dog there, it was her time and she wasn't doing good. When I carried her in…read morethe place it was great. Then they wanted to take her away for the catheter and almost dropped her. At that point it got heated on both sides and they were very rude and threatened not to do the procedure while knowing my dog was suffering. Nasty nurse at a time we were suffering.

For anyone who needs their pet spayed or neutered this is not the place to go if you're on a…read morebudget. I thought that I could come to a humane society that marketed themselves as a low cost clinic....turns out I'm $850 in the hole to spay my two cats. The price package was not well explained, other options were not given and when I asked for an itemized bill it was very underwhelming and lacked actual numbers. I called multiple people within the facility and asked for a breakdown and to better understand and got the run around. It's crazy to me that the humane society is that expensive. I won't be going back.

Adopted a 6 year old Chihuahua female, 4 pounds. Had lived most of her life in a cage, and was not…read morehouse or pad trained. She knew no commands at all! She doesn't know how to play and doesn't know what toys or balls are for. So sad! After 3 weeks she knows: no, walk, out, cookie, dinner, home and good girl. She is so sweet and affectionate. I am using a training program for Chihuahuas and it is going well. So thankful for finding her!

I first met Lauren when I thought I wanted a Cavapoo (Cavalier King Charles spaniel & Poodle mix) …read more We went to see her puppies, but my husband thought a Cavapoo would shed too much. We had Cockers for years and really loved them. Talking to Laurel, we decided to order a Maltipoo (not even bred yet). She had such extensive knowledge about every breed she has that we both felt this was a better choice for us. She is so VERY careful with her breeding schedules that the pup would not be available for a few months. If she ran a puppy mill, she would have at least tried to talk us into a puppy she had available right then. Our puppy was born later so we went to see her and she was darllng! When she was old enough, we picked up the little bundle of white fur. She was perfect. Smart, affectionate...just what we wanted. She had been vet checked, given first shots, microchipped, etc. Laurel made sure I knew how to care for her, gave me a generous supply of food to last until I could get some for her. We never had any health problems because Laurel knows about all the possible problems and has the pups checked to know they are OK when they leave her home. We got along great until my precious baby was 4 1/2 years old. She got out into the dead-end lane in front of our house, was hit by a truck and my worst fear happened. She didn't suffer, but I did! I searched for rescue Maltipoos and Maltese, but people don't rehome Maltese often because they are so wonderful. I called Lauren (I was crying for Beatrice and so was Lauren) but she had 2 Maltese girls from her last litter. Again, the puppy was perfect and helped fill that hole in my heart. We also have 2 older rescue dogs and my new baby loved them. Sometimes too much. They would rather sleep than play sometimes, so now we have 2 darling litter-mate girls that are cousins to the baby I lost; they have the same grandmother Beatrice had. I even see some of her mannerisms in them. They entertain themselves and us with their antics and our older dogs get their sleep in. My sister also lost her dog to old age about the same time we lost Beatrice and ended up getting a Cavapoo from Lauren, too. She is perfect for my sister. Someone on this website made a comment that she thought Lauren had a puppy mill, but there must be more behind the story because nothing could be further from the truth. Lauren is very careful with her breeding program, retiring her breeding dogs when they reach an appropriate age, Her dogs have good food, recreation, love, room and a place to run and enjoy the outside, and are well cared-for. She always has dogs in her home with her. NOT ONE DOG is forced to spend their lives in tiny cages with little food or water and no recreation. I know this because I went to her farm to see for myself before I would get a dog from her. Anyone who thinks differently is sadly mistaken. I have fostered dogs for an animal rescue near me for several years and have seen dogs that come from those terrible places. I won't go into any details, but I have shed tears just seeing how hey have been so extremely mistreated. I have told many people about Dreamcatcher Hill and will continue to do so because I don't think anyone could be more concerned about their animals and the homes they are going to than Lauren at Dreamcatcher Hill. Sorry this is so long, but I had to let everyone know that though I'm not a close personal friend of Lauren's, I feel privileged to have found someone who cares so much about their puppies so I can have such smart, well-bred companions!

My Westie is a healthy and happy 14 week old puppy. Been to the vet a couple times with no health…read moreissues. Laurel was very helpful when he had some transition issues to my home and made some recommendations on how to get him over the hump and start eating. Worked like a charm I would recommend Dreamcatcher Hill Puppies.

STL County Animal Control is a amazing organization that care about animals and people!! I'm soo…read morethankful that they understood my concerns about excessive, unruly and random animals. With thoughtfulness to myself and the animals. They assisted me, and it means so very much!

Sorry it's not the Two Hour Lunch Guys::…read more Stopped by the shelter this morning because I seen a dog that caught my attention on their web site. Olivia was at the counter when I walked in and she was very friendly. She directed me to the dog section and I found my new best friend ... Olivia brought my new buddy in the playroom and we fell in love. I wanted him right away but Olivia said Saturday's are a busy day that I can fill out an application and she would get back with me later .. But I just couldn't let him spend another night there so I winked at her and showed her my charm LOL and she took the time to help me take my new best friend home. On the way home we stopped in the U City Loop and listened to live music @ Vintage Vinyl . And now we are starting a new life together all because Olivia took time out of a very busy day to help me and my new best friend... Thank you Olivia for all your help ...You are a sweet heart....

Cat lovers, come on down!…read more Clean cat cafe with lots of cats roaming around and playing that are adoptable. I was in trouble the moment I stepped inside. My husband and I already have 3 and I wanted to take more home I went with some friends who also love cats and their daughters. It was a great time. You reserve a time frame online. Be careful if you have children though, there is an allotted time frame for children below a certain age. We stayed for 30 min instead of an hour since one of the girls was below the age of 2. Super friendly staff, regular goers who were eager to share stories of the regular cats. An overall great experience. It would've been better if I took one home but I can't have zoo at my house even if my husband would approve

We loved our visit to Cat Zen. The atmosphere is so warm and welcoming. The staff is incredibly…read morepatient. The kittens are obviously cute. The place did not smell like cats, which was a welcomed surprise. They limit the amount of people let in at a time to avoid overcrowding. Kids 6 and under are limited to 30 minutes whereas kids 7 and over can get 1 hour time slots. We will absolutely be back.

DO NOT USE THESE PEOPLE!!! "Olivia" (who runs the adoption service for this company), is rude and…read moredoes not return emails. She showed us the dog we were interested in and required that we provide a medical history of our current dog. Was happy to provide these details the next day and emailed them to her. She then sends us an email the next day stating we were denied. We are absolutely devastated by this as we are excellent dog owners and wanted to open our home to saving a shelter dog. We have been crushed by this experience and don't want anyone else to have to go through this process. Olivia is someone we would NOT recommend to work with.

We adopted our rescue here and continue to come back for vet services. Olivia loved our rescue…read morebefore we adopted her as if Mimzy was her own dog. Everyone here treats me and my family with respect and loves our dogs! We love this place.

Everything went well here despite ourselves. My boyfriend was coming into town to visit but he has…read morean anxious dog that hasn't met my anxious cat, so we thought it would be best to board him (he's REALLY good at "school") for the weekend while he was in town. His normal place sent him a last minute email that they had accidentally overbooked and he would be waitlisted. By last minute, I mean 30 mins before we were going to leave and drop him off. In a panic, we found Country Acres, who was able to take him last minute. They are incredible kind and patient, despite us getting every piece of information wrong. We knew his pup was in good hands, because all of the handlers we met were so nice and understanding, and at pick up explained he had actually ran out of food in the morning and they supplemented. The facility is extremely well maintained, offers additional services to really make your furry family member feel at home or pampered.

Very professional staff and obvious talent for taking care of the animals in their care. I would…read morerecommend Country Acres Pet Resort above and beyond all others. Rescues need the love and care that they deserve, and they certainly get it at CAPR.

My elderly Dad needed help for his dog who stopped eating and drinking. He walked in to his normal…read morevet (Overland Animal Clinic) to request an appointment. The only availability offered was a 3-week wait. Unfortunately, we (the family) found out too late so we couldn't advocate or help find another vet before she declined beyond help. RIP Chloe.

The staff were friendly and understanding. They took great care of my male cat and I plan to bring…read moremy girl in for her next visit. My cat is scared of males and the doc stayed silent and gave him lovins to make sure he was comfortable during his visit. Everything went smoothly and I trust this doc with my animals. So happy to find a diamond in the rough when it comes to veterinary care. Will definitely continue to use this facility.