The owner, Daniel Link, is very personable and always fair…read more I have been dealing with his companies for over 20 years . I give them the highest possible recommendation.

We own a log home near Winchester, VA and hired Log and Timber Worx in 8/21 to work on our home. At…read morethat time we gave them a 25% deposit to put us on their schedule. 6 months later we paid another 25% as per agreement. In 8/22 they arrived to soft wash the house. When they returned a month later to stain, too much time had elapsed for the soft wash to be effective. At no time prior to this had there been any discussion of stain brands or types, and no colors had been tested on the logs. They brought some random stains, expecting us to choose one, with the intention of staining the house that day. None of them were satisfactory. Due to an issue with the condition of some of the logs on the front of the house, we requested that the owner make a site visit to discuss. Different options were considered and the owner recommended applying stain year after year until the problem was effectively covered up. He then informed us that he had other clients to serve and the next time he came it would be to apply stain. We began to doubt the company's experience and expertise working on log homes and decided not to move forward. After requesting a refund, they refused to do so. We had spent $4,650 for a log wash and 2 site visits to discuss stain colors. Work still left to be done was treat and plug bee holes in the logs, paint house trim (doors, windows, and fascia boards), and stain the logs. All for the balance of $4,650. This is a breakdown of costs according to the owner. Log wash 5hrs.x3 crew members, initial stain date 4hrs.x5 crew members, visit to discuss stain and media blasting 3.5 hrs.x1 crew member, admin. time 5-10hrs.x1 crew member, 39.5-44.5 total man hours. He also stated this did not include the acquisition of materials, meaning we actually owed them $5,000-$5,500. We offered to pay $1,500 for the log wash, but felt the other charges were the cost of doing business and were not applicable.

If I could give 10 stars it wouldn't be enough. Very professional, considerate, went out of his way…read moreto make sure everything was done beyond expectations. Very flexible with scheduling. Highly, highly recommend!!

We will not hire them again…read more First the good: cabinets, tile floor, tile backsplash, painting and electrical - good, no complaints - tile, cabinets and paint excellent. They did put us in touch with a master craftsman who did some custom barn doors for us. Their subs are good, and their cabinet guy is excellent. They did help out by making sure that Mercy House could take the appliances and cabinets that we had removed. The not so good: they missed under cabinet lighting even though it was on the work order; they insisted (!) on lighting in a pantry that we did not need and do not use (we gave up arguing with them) - and missed installing an outlet that we very much need in the pantry; we took things out of the overall job like installation of new sliding doors (they wanted to install what they wanted, and did not want to discuss it with us) and new smoke/monoxide detectors (again, did not want to work with us to get units placed where we wanted them, including in a room with a fireplace); overall, they were just difficult to work with. They broke our new stove on installation. They could not get it together to get it fixed. They hired an appliance repairman, but there were all sorts of problems with parts and the like. The repairman found additional problems with the initial installation to fix. The fix literally took weeks to accomplish. This was a major headache and inconvenience. Again, the workmanship is good, but working with them is just difficult. I should not have to struggle to get my preferences honored - it's my house and I am paying the bills. They have very specific ideas about suppliers/materials and were very resistant to using what we wanted. If you hire them, be prepared for bumps in the road.