I have lived at Emme Apartments since 2015, and my experience has completely changed for the worse…read moresince being relocated due to mold in my previous unit. Management and Essex Property Trust clearly value minor "community complaints" over serious safety concerns.
To give some perspective:
* A maintenance supervisor violated my privacy and personal space by putting his hand on the back of my head in a manner suggestive of a sexual act while I was dealing with a flood caused by his failure to respond to my maintenance requests for a whole year -- no accountability.
* Another maintenance technician literally climbed to the second floor and broke into my apartment -- no accountability.
* Another resident ran into my home when running from the police -- again, no accountability.
* When I asked for a simple 5 ft safety gate to protect my children and me from further intrusions, management demanded I fill out a "reasonable accommodation" request, treating my safety like an inconvenience.
Harassment by Will During Emergency Flood Response (June 22, 2025)
On June 22, 2025, I experienced a major flood in my apartment. I submitted an emergency work order at around 4 AM. Jennifer arrived first, but she was unprepared -- her mop didn't work, and she had to use mine. This was unacceptable for an emergency situation to not have the proper equipment to respond to such emergency where I was already overwhelmed, cleaning dirty water from the toilet, to my kitchen, closet, and bedroom alone.
Eventually, Will, the maintenance supervisor, arrived. Instead of addressing the urgency of my home flooding, he told me, "It's fine, just relax -- go to bed." Meanwhile, I was trying to save my belongings and keep my home from being destroyed.
At one point, while I was crouched down in my closet moving furniture, Will stood behind me, placed his hand on the back of my head, and pushed it downward -- in a way that was clearly suggestive of a sexual act. Whether he thought it was a "joke" or not, I was exhausted, vulnerable, and in distress. That contact was humiliating, violating, and deeply inappropriate. I did not ask for comfort or contact -- I asked for help. What I got instead was dismissal and harassment during one of the lowest moments I've experienced in my home. I have endured severe financial hardship because of this flood and I am still trying to recover. My couch is ruined -- a couch I had just finished paying off. Has Essex done anything to compensate me for the damage to my belongings? No. And this wasn't just one leak -- it was six. Each time, instead of fixing the problem, all they ever did was hand me a fan to 'remediate' the water.
Pattern of Neglect and Harassment
This was not the first violation I've endured at Emme. In 2017, a different Essex technician broke into my unit at 2:00 AM by climbing my second-story balcony door while my children and I were asleep. The incident was captured on Essex cameras and reported (Police Report #1709-0370). Instead of termination, the employee was quietly transferred to another property. When I reported it, I was asked whether I had "suggested myself" to him -- a victim-blaming question that left me silenced and traumatized. The fear from that night has never left me.
Ignored Safety vs. Harassment Over a Catio
Despite these serious violations, my requests for a basic safety measure -- a 5 ft gate -- were dismissed and turned into paperwork. Yet management has no problem sending me constant emails demanding I remove my catio. The catio is a freestanding, Amazon-style structure not attached to the building. They call it an "eyesore" and claim it violates community guidelines, even though other residents' pets enjoy their balconies without issue.
The harassment has escalated to the point of relentless emails, demanding I deprive my cats and my daughter of the outdoor space that brings them joy, while ignoring actual threats to our safety.
Conclusion
After nearly a decade here, it is clear: Essex and Emme Apartments minimize sexual misconduct, ignore break-ins and floods that cause financial devastation, and retaliate against tenants over harmless matters. Safety and dignity are not valued here. I can't upload the video showing how much water there was, but the only response I received from Will, the maintenance supervisor, was a single fan to 'remediate' what you can clearly see in the photos.