I placed an order online, was charged, and then it never came. I have called and emailed multiple times with no response at all.

Cleaners arrived late , outside the long four hour window that was promised. I wasted the whole day because of them. They charged my card for a service they knew I didn't receive and customer service offered me a mere $20 off a future cleaning. When I told them this wouldn't cover the inconvenience they stopped communicating with me. read more

Love these elegant roses my husband ordered for me on Valentine's Day from Spruce. Received lots of compliments from colleagues and students. They delivered this wonderful arrangement right to my classroom. My husband ordered the flowers by phone in the morning and they were delivered by afternoon. The roses were high quality as they stayed fresh for more than 10 days. The second picture my daughter ordered those roses for me on International Women's Day. After almost 3 weeks the roses are still alive and beautifully decorate my dining room. Spruce is my florist to go now. I know where I am ordering flowers for my mom on the Mother's Day! Thank you, Spruce for high quality elegant simple beauty. You are the bes read more

1/5 stars, avoid this business. In short, communication is poor, their internal systems need work, and they have no motivation to refund for missed deliveries. Long story: 1) Placed an order online to make sure my payment made it through before the 10am cutoff. It was a local delivery. 2) By 8PM, there were no deliveries made to my preferred business address. No notifications. 3) By 9:01PM, I received a text message that there was an emergency with their designer and if there was a different address they could deliver to. By then it was too late, we were out of town. 4) I requested for a refund and it took about 3 calls and a few text messages. 3 weeks later they stated that I had declined the delivery on the day of my wife's birthday! I had to show them text message proof that they failed to deliver by 9PM and that there was no cancellation on my my behalf. Note that there was not a single apology until after I showed them text message proof that they screwed up. 5) We're about a month out now and there's still no refund. read more

This was the worst decision I made for my wedding. I ordered 2 bouquets, something simple, and it was the most anxiety producing experience of the entire wedding planning. WHY? The employees were rude, uncaring, never e-mailed or called me and cancelled my order two days before my wedding. They had told me that I needed to pay by Thursday. So, I went in to pay for the order on Thursday morning, and my order was cancelled. By Thursday to them means Wednesday. One of the employees called me and screamed at me, then called me back to apologize because he had just quit smoking and he's irritable.... Absolutely the worst. Do not waste your time with a floral company that does not care about their clients. read more

I ordered a very cool an unique submerged yellow rose in a mason jar filled with water and a succulent. My girl who had already received a lot of flowers from family and friends, was thrilled and thought this was one of the coolest flowers she ever seen! The customer service and communication was on point. I originally typed in the wrong address and color flower in my order, they were able to change it to the correct address and even went and got the flower color I wanted. Then to make sure it still go there on time they delivered it late in the night around 9pm so it still got there the same day. Mary who helped me on the phone personally delivered the flowers and spoke to my girl about how to take care of the flowers and then gave me her cell phone numebr and i have been texting her asking questions. 10/10 expeirence already ordering more stuff from them read more

Company follows bad business practices. Flowers are overpriced for what they are. owner is unresponsive and not very helpful.

Flower shopping on a Sunday morning! Cute, quaint and cool spot full of beautiful selections of flowers! The staff was super cute, friendly, and helpful too. Asked me the price range I wanted to stay in, the recipient for the arrangements, and what I like! read more

Spruce - Florists Near Me

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Spruce is wonderful. Sometimes it's so easy to go the dirty FTD-arrangement route while you're sitting at work realizing you procrastinated yet another special occasion flower order. You really try to find a local florist but end up clicking on some butt-ugly mix of carnations and weeds in a Winnie-The-Pooh vase from Hell's backyard just because it's easier than walking into a brick-and-mortar store and admitting that you didn't budget your time very well. I was a little nervous to go into Spruce at 6PM the day before Valentine's Day because, besides having waited until the last second, the place is super cute and I was sweaty. I was prepared for shame and stink-eye and paying $20 too much for something that would croak in less than two days. None of these things happened. The space is beautiful. Two or three people took turns helping me right away. The place was busy and they were all incredibly nice. They didn't rush me, they took time with me, helped me pick out something that was affordable and tasteful. The best part? It's been four months and we STILL have the arrangement on our kitchen table! It was an adorable half-dozen roses arranged in moss and tucked into a small wooden farm box. It dried so beautifully that I still love looking at it every day. I think it's safe to say that this is by far the best experience I've ever had with a florist, and it's right there in the neighborhood! It's easy to drive right by, what with the McDonalds and the Valvoline screaming at your eyes on either side, but don't miss it. This place wins. read more

I had a great experience at Spruce. Really liked the selection of flowers, and the options that they had of already designed arrangements and potted plants. Though it seemed a little expensive at first, it didn't end up being too bad for a bouquet of roses that I purchased. The bouquet that was created for me was definitely worth what I paid. The flowers are super fresh, and the customer service was above and beyond. I believe the gentleman's name was Laris who helped me. Laris was top notch - very helpful & patient as I was trying to make up my mind on what to get. And he put together a gorgeous bouquet that my friend loved! I'll definitely return to Spruce. read more

Spruce is a wonderful, wonderful shop. The people who work there are really nice, helpful and always make something uniquely gorgeous. Just tell them how much you are looking to spend and what vibe you are going for and you will be all set. Highly recommended read more

I've been seeing Spruce pop up on my Instagram feed (and have driven by it so many times) for months now, so it was finally time to go in for a visit. I ran in just before close to grab a quick last minute bday gift and the guy there was so sweet and helpful and didn't rush me at all (even though I was being indecisive). I love the space, so bright and airy. And there are so many unique gift options at varying price points. Very happy to have this in the neighborhood. it will now be my go-to spot for all things floral and hostess gift. Looking forward to even gifting myself a few things! read more

Really friendly flower shop that is actually open pretty late! I stopped by here to grab a small birthday bouquet for a friend on the way home from CHLA. I told the girl my budget and she worked with it and whipped up a beautiful bouquet quickly. They not only sell fresh flowers but also sell succulents, cacti and some plants. There's a small parking lot to make it even more convenient and have great hours! Thanks Spruce, I'll be back! read more

I really like Spruce and my fiance orders flowers from them all the time. Very creative and lovely designs. I am *slightly* miffed that I recently ordered flowers for him (my first time--every man deserved flowers in office at least once!) and I was charged a $20 rush fee. I went back to their website and yes, it does say that orders placed after 10 am will have a rush fee so, of course, I will pay it but I wish she had told me on the phone. When you are ordering flowers sometimes you are all wrapped up in the moment. I might have gone with a slightly cheaper option if I knew about the extra charge. Just sayin' Still very beautiful innovative flowers! read more

The Manager Mary is amazing , she is always taking care of me no matter how short notice I place my orders. Not to mention the attention to detail and stunning flowers I always receive from Spruce. Thank you for always making beautiful picture perfect florals no matter what! Will definitely be making them my go to shop , plus they deliver all over LA which makes it so much easier for me. read more

The flowers came out amazingly and the presentation is stunning.. I'm giving 4 stars due to the fact that whoever wrote the card with the quote I requested looked like they never wrote on a card before. I expect much higher attention to detail when paying over a $100 for a set of roses. I'm not asking for fancy calligraphy or anything like that but something that is presentable and looks appealing to the eye. I would have preferred even if the quote was printed instead of hand written. Instead of looking like someone wrote it in the car before delivering it. read more

What a great experience. I used Yelp to find Spruce. I've driven by it a couple of times and was always curious. I called and asked for something unique as a gift for my Mother. I spoke directly with Lars. He was great at answering my questions and working out a style that fit my needs. I decided to get a submerged flower in one of the smaller jars. Usually they do this with a rose for the price range I was interested but Lars was happy to offer me some other options. I decided to go with a submerged spider plant. Lars was quick to put it together and Ellen took care of the transaction. It was easy and carefree. They were both fun to talk to and made me feel welcomed and at ease. My Mother loves her gift and is so pleased. I will definitely return again!!! read more

Spruce - Submerged Spider by Lars! - Florists Near Me

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Great suggestion for my wedding anniversary! Chic modern shop that started in NY and has been open here for 5yrs. They made me a mod clean submerged pincushion flower and rock arrangement. $24 read more

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Highly recommend this place! Great selection, customer service, location and plenty of parking. I had a slight problem with a boutineer that I bought a few weeks ago that had difficulty making it through the night. I went in today and told the manager about it and she compensated me with flowers that were well above the cost of the single flower that I had bought. That is great customer server and that is why I will be back there again... and again. Parking is right behind/on the side of the building on Fountain 10 steps from the entrance. Do yourself a favor and check this place out. read more

Absolutely in love with their submerged arrangements , but this monster leaf is a favorite of mine !!! Took this baby upstate and it's still going strong 3 weeks in ! Thanks for the amazing service and great delivery, can't wait to order again! read more

Spruce - Submerged Monster-leaf - Florists Near Me

I don't even want to waste the time to get into the ways that this shop was rude and unprofessional, but suffice it to say they were. I've rarely experienced the low quality of service and attention that my wife and I received here for our wedding flowers. Very disappointing. read more

Owner is not very communicative and flowers are very plain and minimal for the price you pay. I would not recommend this place.

I stopped by Spruce to pick up flowers for my girlfriend, for our anniversary. I told the florist I want a bouquet for $90. I stepped outside to make a phone call, and when I got back in the bouquet was ready. I was very disappointed because I expected it to be a larger bouquet (this only had 10 roses). As if that wasn't enough, she charged me $120 for it. Way over priced, not worth it at all. I feel REALLY RIPPED OFF. If it wasn't the only flower shop open I wouldn't have stopped there. Don't recommend to anyone. Horrible horrible horrible. So disappointing. It's a joke. read more

Greg was so friendly and helpful. Bought a beautiful arrangement in a mason jar. Pretty reasonably priced. Looking forward to going back! read more

This place is amazing for all of the following reasons: 1. The space. It's gorgeous. It's open. It's light. The design is stunning. Go just to experience such a beautiful space. 2. Fantastic selection of flowers. 3. Lars and Gage. I went in to learn how I can care for my orchid today and both of them were incredibly patient, loving and fun. Their passion for plants and for helping people is so evident. I'll absolutely be returning based on my experience in the store today. This place is heaven sent. read more

Spruce is a beautiful addition to Silverlake. What a difference a little paint can make. I have seen the transition of the store last year driving by and peeking in once in awhile to talk with owner. She is very talented and nice to talk to. This a beautiful shop. So unique and different to every other shop I have been to. Light and airy with a great selection of flowers. I love how they have great music playing. There is a lot of great plant and orchid to choose from. Some orchids I have never seen anywhere else. While you could go get them elsewhere, they are planted beautifully and will probably last much longer than the ones you buy at Trader Joe or the market. I finally came in to buy a small bouquet. Michael and Lars were very attentive even though I wasn't quite sure what I wanted. I walked out with a beautiful selection of flowers that I could put into one of my handmade vases. This was a gift for someone near and dear to my heart and she loved the color combo and flowers that they suggested. I will definitely be coming back to pick up some of the gorgeous arrangements I see on instagram. This place is a gem. read more

The guy that works here super helpful great costumer service very nice and clean place I love it

I got a beautiful bouquet from Spruce for my courthouse wedding. I didn't have much time to plan so I emailed a photo to them. They were responsive to my emails and sensitive to the short turnaround time. I didn't even have to go in person. Ordering from them was so simple and easy. They delivered exactly what I wanted, including the types of colors I wanted. It made my simple wedding really special and I'm so happy with how my bouquet looked. Excellent service and attention to detail. read more

I wanted flowers for a special occasion and ordered from Spruce because it was recommended by online reviewers. I had a truly terrible experience. I ordered one arrangement for myself, which I told them should be interesting and out of the box, and one arrangement for my mother-in-law, which I told them should be more traditional. I spent $75 on each arrangement (way more than I would typically spend) and they both looked completely uninspired. Not only were they both boring and could have come from any neighborhood flower shop, they were also both tiny arrangements. My sister-in-law ordered from Beverly Blossoms and her arrangement was next to mine, but looked like it was 4x the price. I asked her how much she spent and hers was $75 too. Mine looked like a $30 arrangement. The worst part of the whole experience is that the flowers are already dead and they only arrived four days ago. I even called Spruce to tell them how upset I was and all they could say was "sorry." Still so upset. read more

Very disappointed that Spruce did not deliver upon what we agreed. I wanted colors that would match my client's colors and we discussed it. Why is that people simply cannot do what they adhere to do? I won't use Spruce again. read more

So impressed with their customer service!!! I called to place a order for delivery and the gal on the phone was so pleasant, professional and patient. She took the time to find the right arrangement, explain the process and I never felt rushed. After her advice, I choose the "vampire red" color roses. She said they matched her hair perfectly....Will absolutely use them again. read more

Don't let the chic, austere appearance fool you. This is not an overly priced flower shop. This is a unique place to get equally unique arrangements for just about any occasion. In my case it was for a girl. Even though it didn't work out with her, I'll definitely be coming back to Spruce for the next time I need to apologize for something... (: Highly recommended! read more

one star is too much. absolutely the worst experience and service. they never delivered my flowers that i ordered and it's almost a year later and they have still not credited me back. instead they started a whole runaround with my credit card company bc they told me to try to get the credit from them directly, yet they still have not authorized the credit back. i called and emailed multiple times and was fully avoided then given this runaround by mary. avoid this business at all costs!!! read more

I wanted to support this business, I really did, but their customer service is at best incompetent. They don't deliver on time. And even if they weren't able to, let your customers know what's happening! Don't blame customers for not being able to deliver on time. I'm sorry I will never order from them again. This is also not the first problem I've had with them. read more

I was really excited to see this place opened and "spruced" up like it was. It looks so nice on the corner. I called about a corsage but was not explicit about wanting a "wristlet". In my defenses I was not asked either (I'm no expert). The florist was quick and there was no doubt about her experience. I was just kind of bummed that there was no real interaction. The entire time she stood preparing the corsage she spoke to two others and ignored me. When I said it was for a wrist she panicked and said she didn't have the things she needed in stock to make it happen. I told her a piece of ribbon would suffice. I left feeling slightly ripped off. 13 dollars for a carnation and some florist tape. My trip could have been different with some customer service. read more

Huge fail from spruce. I ordered flowers to be delivered to my wife's work for our anniversary. They hadn't arrived by noon which worried me and the employee at the store assured me they had been picked up and wouldn't be more than an hour. At 4:30 still nothing do i called and was first told they had been delivered. While I was searching I got another call telling me the delivery company was running behind and would be there shortly. By the time they finally showed up it was after business hours so no flowers for her anniversary. I was told a manager would be calling me and so far (1 month) no one has attempted to contact me. Poor service and professionalism. Spend your money elsewhere. read more

I absolutely love this place! It is so minimal and considered. I've always loved the Spruce in NY and so excited they have one in LA. My boyfriend exclusively gets me flowers here and the bouquets are so beautiful and most importantly, they last a really long time. They are open late so grabbing some flowers on the way to a birthday dinner or party is super convenient. And the airy and curated quality of the shop is such a relief and inspiration in the shifting creative culture of Los Angeles. Really great flower shop. read more

I am thrilled that a shop like Spruce exists right around the corner in Los Feliz. I've been there a number of times since they opened to pick up flowers for our home. There is always a varied selection and we're huge fans of their style. The customer service has always been fantastic, a perfect example of this being when I approached them a week before my rehearsal dinner looking for floral arrangements. I am a full blown procrastinator and Michael handled the situation like a champ. He gave us a walk thru of all of our options for arrangements and price points and I never felt pressured to go beyond what I had set as my budget. The evening of the dinner they arrived with the arrangements exactly when we had scheduled, helped to set everything up, and we were thrilled with the look of everything. I have nothing but great things to say about Spruce. If you haven't been there yet, you should definitely drop by. read more