Attended Mother's Day high tea @ Tocal Homestead by Sprout Catering. The venue is spacious and inviting. The food was great but the whole experience was seriously let down by the service. We waited over 25 minutes for a drink order to be taken and that was only after we asked a passing waitress if we could order. Drinks didn't come until our food was almost finished and the strawberry iced tea with white rum was generous on the rum but sadly lacking any real flavour. At $18/drink - we asked for a long spoon to muddle our fruit and mint in the glass and then asked for ice because there wasn't any served in the glass. It was barely drinkable. Before we'd finished our drinks and food, without being offered an opportunity to order more drinks or even tea and coffee - we were asked to settle up the drinks bill (food was pre-paid) and also asked if we wanted a container for the left over food. I wasn't going to be rushed out after barely 1 hour so told the waitress that we'd be finishing our food, thank you. We left not long after, only to be chased out the door by a waitress asking us to "settle up" for our drinks! She was polite about asking the question at least but couldn't have cared less when we told her we'd already paid and that we weren't happy about the slow service and poor organisation.
A potentially fabulous experience, spoiled by mismanagement read more