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    Sprint Store

    5.0 (1 review)
    Open 12:00 pm - 5:00 PM

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    9 years ago

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    T-Mobile

    T-Mobile

    1.3
    (9 reviews)
    0.5 mi
    Virtual estimates
    Shipping

    Feb/mar 2026 Visited the local store to upgrade my old…read morephone since it was due for an upgrade. Was told the new phone would cost about $18/ mo for 24 mo and the trade in value would be $400. This is what I expected after reviewing the online situation w my phone. HOWEVER, they actually signed me up for an extra line at $45/mo (no phone on that mind you) and never mentioned they did this. AND added about $12 / mo and also never mentioned this. When I went in to have them correct this, the manager said they Never release a phone without reviewing the options (never occurred) and that since the IPHONE 17 was prone to problems they add that on- also never mentioned. Basically LIED as my husband was in the store with me and they never brought up the insurance nor extra line (supposed a buy one get one free promo for the $18/mo benefit). And spun it that I didn't know or understand their lingo which is ridiculous. Also once I got the new phone set up the Denver store would not accept the old phone and told me I had to send it in and they would send an envelop for me to do so which never happened. Finally had to drive to Huntersville to hand in the old phone for the $400 credit. Huntersville store did not understand why the Denver store didn't take the old phone in the first place. I will NEVER go back and if it wasn't for a decent person in customer service at corporate who made the appropriate correction and said the Denver staff did it incorrectly - my family with 5 lines would be with another telephone service. Given the store and personnel smell like weed- perhaps they would get things correct if the store was aired out!

    Stopped in at this location, the customer service was the worse I have had in years. I have been…read morewith this company for 9 plus years before the merge I almost switched back to Verizon it was so poor. The young man had no idea what he was doing, the lady was to busy eating her food to help him. I am very disappointed.

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    AT&T Store

    AT&T Store

    2.8
    (9 reviews)
    0.0 mi

    First time at this AT&T Store but my wife is in there frequently. She has always been pleased with…read morethe service she gets. We moved to Trilogy which is less than a mile away from the AT&T Store just over a year ago. At the same time we switched from Verizon an Android phones to AT&T and iPhones. Everything for the last year has been fine. System paired easily with the Bluetooth on my Audi and the Ring Door Bell System on the house. I did not activate my Blue Tooth Hearing Aids at the time because with wearing Masks during Covid, every time I removed the masks, the hearing aids would fly off my face and across the room. To protect my investment, I waited till we came out from under the mask mandate to go back to the Hearing Center at Costco to download and readjust the hearing aids. Everything was fine at first with the exception that the Ring Door Bell alert was so loud so high pitched, it was painful. Two weeks before Costco had an appointment open to make adjustments. In the meantime, one of our IT guys tried to adjust the notification but now the phone does not play through the Audi Bluetooth. Took it to AT&T and the technician tried but all he could tell me was that the setting all appeared normal and he told me to call 611 Tech Support. You're going to ask why I gave 4 stars and the problem was not resolved. Granted it was not resolved, but the technician tried and when he could not fix the problem, was honest and said it could not and at the same time, gave me a potential route to resolving the problem. I appreciate honesty I have so many instances of technical run in the 26 years I used or had a cell phone and it was refreshing to get an honest answer.

    They say one thing to sign you up and don't support what they say. Get it in writing. I am guessing…read morethey won't support it. Keep your paperwork and know what you get in the mail is false promise .

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    Sprint Store - mobilephones - Updated August 2026

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