We went to this store to get a new phone for my husband, his phone was a total mess not to mention…read moreold and a boost phone. We received the most amazing customer service from Blaine McDonald I've ever received in a verizon store. He spent almost 2 hours retrieving data and moving it out of the old boost phone to the new cell phone we purchased for my husband. During our time there we enjoyed comical conversations between the 3 sales associates working that night. I would highly recommend this establishment for your wireless needs they recommended a better phone model for my husband and we didn't have to spend a arm and a leg to get what we wanted. Thanks again Blaine

Morgan was helping me with upgrading to a new S9 and he performed exceptionally well. After the…read moresale, he followed up with me to see how everything was going and that was very nice of him. He completed the sale correctly. Outstanding job young man! If I ever hear of someone I know that may need your help, I'll certainly send them your way. Mike P.

These guys were so helpful when I needed a battery changed on my iPhone. They went above and beyond…read morewhat was expected of them and doing it with a smile. Great customer service. I highly recommend.

Wow! These folks fixed my iPhone 6 in record time. This was a company owned phone, and I work 600…read moremiles to the East. I sent it out on Wednesday pm, and had it back, fully operational by 11 am Friday morning. 100 percent satisfied!

Great company! They have helped us with our iPad screen and replace it very fast! The owner and…read morehis wife are very friendly too.

I am a first time customer at IPHIX Wireless. Angie, the owner, was simply wonderful and patient…read moreand very knowledgeable about her business and very very generous of her time. I drove from Monroe to Cement City and it was worth every mile. She is a wonderful person. Merry Christmas Angie.

I came to Russell cellular to buy a Christmas gift for my wife... an Apple iPhone 6s Plus…read more Because of all the rules and regulations in the cellular communications industry it was very difficult to make this surprise without her knowing it... but Josh the manager helped me out to where I could bring my wife in and surprise her with a phone waiting. I am a Sprint guy (18 years) because it works where I work, live, and Play better than the others... but if I ever need to migrate over to Verizon this is the store that is going to help me and get my business. My wife is very happy. Thanks Russell Cellular.

Verizon is awful - they will change your prices - beware! The douche bags at this location lie…read morestraight to your face and then have no accountability because they refer you to Verizon for help. Do yourself a favor and go to TMobile and they have a price guarantee. my coat has been the same monthly cost and my promos don't change. Russell - you SUCK!

I needed a new phone, and perhaps a new phone carrier. I called the number listed for this company…read moreand received a recorded "this number is disconnected" message. This makes me believe that this company is no longer in business.

I have been a T-Mobile customer for 20 years, and today I had the best experience at this location…read more My Mobile expert was Lorrie O. She was kind, caring, knowledgeable. She made my experience flawless. Lovely experience would highly recommend!

Sales rep lied several times to sell me things I didn't authorize. I came in to swap a phone and…read morealong with the phone he brought a screen guard and I asked for the price of it he told me it freely came with the device, I later had to go through the purchase details to find that the screen guard was $51 and only then did he remove it from the charge. I also made it clear I didn't want protection 360 but he still added it anyway and I also found it when I had to read the purchase details myself, I asked him to take it off as well but he refused saying he couldn't do it and I had to wait 30 minutes to ask someone else to help me and they instantly removed it.

Avoid this store and the manager Keith. I purchased a brand new phone and all the stuff totaling…read moreover $500. Less than a month later my phone stopped working and when I went in I was met with a ,"yeah, their recalled, you can have this" and was literally given a free phone. After the manager Keith was extremely inappropriate, hostile, and quite frankly, aggressive, the owner was contacted so I could at least receive a partial refund. 110$ was given and an excuse that Keith has mental illnesses that make him unable to control his emotions. I have never felt more uncomfortable and threatened in a place in my entire life. He didn't even finish setting up the free phone. He just made comments like "whomp whomp" and "it is what it is". I will never come here again. I will drive over an hour to another metro store. I suggest everyone does the same.

Sam was extremely helpful in setting up our new phone which we purchased from here. He was very…read morefriendly and informative provided excellent service and was very quick with the whole process. Highly recommend!