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    SpringHill Suites by Marriott Idaho Falls

    4.5 (27 reviews)

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    Biscuits were ice cold
    Randy P.

    Nice clean room and common areas. Staff was very friendly and helpful. Beds are so so, but big room and lots of space. I would have gave 5 stars but the biscuits were ice cold. That kind of ruins the whole biscuits and gravy experience.

    Beautiful Pool Area
    Kirk G.

    The essence of perfection. One of my favorite hotels. We were warmly greeted by Carissa, and quickly and efficiently checked in to our two rooms. The hotel was spotless, and very well appointed. I would highly recommend this hotel to anyone who desires high quality, friendliness, and cleanliness. The pool was perfect. I love this place. Cheers to Carissa and Chase. Hotel Superstars.

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    6 years ago

    Beautiful, clean, and an amazing view of the Snake River. The bed is super comfortable with down pillows. Guest Services is amazing.

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    Review Highlights - SpringHill Suites by Marriott Idaho Falls

    Beautiful setting with the Snake River in the background.

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    Tru by Hilton Idaho Falls - Breakfast Area

    Tru by Hilton Idaho Falls

    (45 reviews)

    Clean rooms and great location near the river. Just walk across the pedestrian bridge being the…read morehotel and you're at the falls. Breakfast is the typical Tru fare, which is minimalist.

    First of all there was AWFUL customer service from start with manager Wes. I had referred 16…read morefamilies to stay at the Tru this weekend because we had 2 teams coming in from out of state for tournaments. I was in charge of finding the hotel and getting all the families to stay somewhere together. Out of all the reservations I made, I made 1 mistake booking an extra night. I called the hotel to try to get a refund, but because I paid upfront they told me to call another number. Long story short, I was in a loop calling different numbers for an hour. I finally got ahold of Wes the manager and he was very snippy and short with me saying he couldn't do anything except shorten my stay with no refund. When we checked in the lady was very nice but told us house keeping was upon request only, we called the next morning and Robert said there was no house keeping. He was very rude too about it. He said, "In the last year I've worked here, we have never offered housekeeping." However, there's a sticker on my mirror saying they offer it every other day. When we got to our room, I noticed right away diarrhea was splattered up in the toilet, we called the front checkin lady and she said she would take care of it. We went to dinner. When we came back it was still there. I called the next morning to notify them and they said they would clean it. We came back that night, still wasn't cleaned. Our room alarm also went off at 5:30 am! House keeping should have made sure that was off. I got a text asking about my stay, I briefly told them how bad it was going. They offered me little reward points, I let them know my 2 rooms were almost $1200 and to not get room service once and noticeable diarrhea in my toilet is not acceptable. I never got the reward points. TERRIBLE HOTEL!!!!! I will NEVER stay at the Tru again and I will most definitely NEVER refer 16 families here again! In fact, I heard several of our families talk about their own horrible experiences and they won't stay at a Tru again either.

    Hampton Inn Idaho Falls/Airport - Guest room amenity

    Hampton Inn Idaho Falls/Airport

    (38 reviews)

    $$

    I had one of the worst hotel experiences I've ever had at the Hampton Inn in Idaho Falls. The night…read moremanager, Dan, was completely unprofessional and made the entire stay uncomfortable. He acted rude, confrontational, and even went so far as to call the police for no reason at all -- completely unnecessary and out of line. His behavior was weird and made me feel unwelcome and unsafe. I've stayed at plenty of Hampton Inns before and never had an issue, but this location needs serious attention from upper management. If this is how guests are treated, I'd strongly recommend staying somewhere else in Idaho Falls.

    The pros.. this Hampton Inn has a well kept lobby, breakfast room and pool area. The breakfast was…read morepretty good and there is enough variety that everyone can find something to enjoy. The lobby is modern and clean and even lightly decorated for Halloween. The pool and hot tub are open 24 hours. The staff are all friendly. The cons.. The first person to shower had to use body wash for her hair because the very large bottle of shampoo that is provided in the shower was completely empty. We were able to have an employee up to our room about 10 minutes after the request who brought a bee bottle and replaced the empty one. The beds themselves were comfy. In fact that is why I booked the Hampton because they always have very comfortable beds. However, unfortunately our room seemed to have been skipped for clean sheets on both beds. One of our beds had a large amount of crumbs in at as well as what appeared to be dog hair. Very short, coarse dark hair all over the fitted sheet. My granddaughters bed also had a ton of crumbs and some disgusting chunks of something that looked similar to boogers and bloody boogers. We were in town to visit our adult children and grandchildren and by the time I realized this it was after midnight and we were too tired to take things up with the staff. Thankfully we brought our own blankets and pillows and laid on the top of all the covers. The top covers appeared cleaned and we got a good night's rest. It's disappointing that the Hampton in is employing people that have such standards as to skip one of the most important steps of the room cleaning process. We will most likely stay in a Hampton in the future but never in Idaho Falls again.

    Candlewood Suites Idaho Falls - View of the Snake River from room balcony

    Candlewood Suites Idaho Falls

    (37 reviews)

    $$

    First, let me start off that the snake river is right behind the candlewood and there is a really…read morebeautiful roundabout in the area also. From the outside, the Candlewood looked kind of old but the inside was really nice. I guess there was a remodel not too long ago. Our room was in the front of the motel and the snake river is behind it. Didn't know that till we were leaving. Our room was really clean lots of room to spread out. I feel bad we got there late and left early so I didn't get to look around and take pictures of this hotel. But when I left, I did see the free coffee. Thank you.

    Wow, this was an unexpected delight!! Booked day-of while road tripping through in shoulder season…read moreand I was able to snag a river-view patio suite for pretty cheap with my corporate discount. It had a full size freezer so I was able to chill my Yeti cooler full of meat. There's a river path right out the side door of the hotel so I was also able to take a nature walk in the morning before hitting the road again. I came back through in peak season and was bummed to find it sold out, but not surprised! I'll definitely keep looking for availability here whenever I'm passing through Idaho Falls. Because there are full kitchenettes there is NOT much of a breakfast selection, but you're in town so go support a local restaurant. They have a custom coffee maker thing but there's only one and it doesn't do large cups, so to fill my 20oz yeti travel mug I had to do it twice. NOT efficient for a hotel full of people who want coffee. This machine is an IHG trend and is replacing in-room coffee makers which I am NOT A FAN of - they're creating a false bottleneck, probably trying to break people of the habit of expecting free coffee.

    SpringHill Suites by Marriott Idaho Falls - hotels - Updated May 2026

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