4th time here and it's just as good as it was and what I expected Marriotts and residence in to be…read more Breakfast is great. Staff is just as friendly as always. I'll be back whenever I can visit.

Location, location, location! This Residence Inn is perfect situated downtown with views of the…read moreSnake River and Friendship Park. There are many restaurants and shops nearby as well as walking/running trails. We've been very comfortable here. The kitchen has a full sized fridge, two burner stove, dishes, glasses and wine glasses, silverware, dishwasher, etc. The TV is large and rotates to face the bedroom area or sofa area. It feels like I'm home to be watching TV and pause to fix a snack in the kitchen. Sink and counter are outside the bathroom in a dressing area with a large closet for hanging/storing things. Included breakfast buffet had fresh cut fruit salad, other fruit options, two waffle makers, eggs, sausage, biscuits, gravy, oatmeal, cereals, etc. Plenty of space to spread out and lots of clean tables. Decent sized pool, large hot tub, adequate fitness room. This has been a great place to stay.

Another great stay for the 8 of us and 2 dogs. I do have to…read moremention 2 front desk ladies who went way above and beyond. Alex, the daytime attendant, really went out of her way to accommodate us because of a REALLY noisy room. She moved us no problem. And Dot, the late afternoon attendant, made sure we had HOT chocolate chip cookies. Overall, our 6 or 7th stay here was all we could ask for. You'll love it too.

We had two nights of amazing sleep and truly wonderful hospitality. The front desk was cheerful,…read morewelcoming us with smiles, snacks, and water--it made such a great first impression. Breakfast offered a nice variety of choices, and the staff was helpful and attentive. We also appreciated the laundry area, which was clean, well-maintained, and free to use. It was great having access to a microwave, real plates, utensils, and a fantastic shower--everything we needed to feel comfortable and at home. When it was time to leave, they kindly gave us a late checkout and invited us to relax in the media room. We never felt rushed at all. Such a thoughtful and enjoyable stay--thank you! I almost forgot that we also enjoyed Mike as he was the above and beyond and loved the texts from guest service.

I had a wonderful experience at the Hilton Garden Inn Idaho Falls!…read more I recently enjoyed a 2-night stay at the property. I was really impressed with the hotel in general. My room was great! Very clean, well furnished, and comfortable. I had a balcony with a river view. It was stunning - right across from the Mormon Temple. I'm not Mormon, but it was just so lovely and majestic to sit on my balcony and look at the river, folks walking by on the river walk, and this lovely temple. The grounds are great, too! They serve breakfast and dinner in the lobby restaurant. There is a small shop where you can buy water, snacks, candy, beer-wine (which I did), and a wide variety of non-alcoholic drinks. There is a massive outdoor patio with a fireplace and a bar (there is a bar in the lobby, too). The outdoor patio is open until 10p nightly and has that great view I was talking about. The area is very well furnished with lots of little sitting areas of varying sizes. Great location, super easy parking, fast wi-fi, and friendly staff. This will be my go-to hotel in Idaho Falls from now on!

We stayed here exactly 7 years after our first stay - but the first time was for 1 night; this time…read morefor 3 nights. The first time, we had our 2 kids with us. This time, just a middle-aged married couple (the 2 of us). We had almost the same room overlooking the river with a small balcony. Everything from the original review holds - but this time we ordered breakfast - and got fast service with a lot of choices. Very easy access out the back to a scenic asphalt trail along the river.

Everything went well. Actually I booked an ADA room online. Once at the check-in desk, I verified…read morethat's what we would be given and for some reason, even though I booked it online, it didn't show as ADA in their system. Luckily there was one ADA room left. We were able to get all of our laundry done. There were 2 stackables. It was about $4 to wash and dry a load of laundry. Bring quarters. The shower was a beautiful walk-in, rock-tiled shower which my mom really enjoyed. There was ample space in the restroom area. The room was spacious and clean. My mom was able to navigate easily. We had 2 queen beds which served us perfectly. Walking along the river to the many various options for dinner was a treat. We ate at the Mexican food restaurant at the corner. That place was busy. Bar seating is not self serve. The enchiladas suiza and margaritas were fantastic. We were treated to custom omelettes the following morning. Other than the omelettes, it was the typical breakfast found at all the hotels. Great value. It was worth it to pay a bit more due to its location and amenities.

Beautiful location across from River Park. Clean, comfortable rooms many of which have parking…read moreright in front of your room. Quiet, with a comfortable bed for a good night's sleep. Well-equipped fitness room, outdoor pool area & indoor hot tub. Breakfast buffet includes eggs made to order.

I suspect that a great many of these reviews are fake--fake bots, fake accounts, or fake reviews…read morewritten by friends and family. Basic hallmarks--overly-glowing and weirdly specific reviews, often the "writer" has no or few other reviews, and they seem to pop up right after a negative review. I stayed here the evening of July 3rd. The only positives that I can (honestly) list are that the property is reasonably quiet, and that no one bothered our (packed) car during the evening. I also noted that the shower water pressure was very good. Now onto the negatives: Starting off strong: we were informed at check in that check out was at 9AM. The woman at the front desk vaguely explained that due to the Independence Day holiday, their hotel was full and they needed to prepare the rooms for new guests. She literally shrugged when it was pointed out to her that our email confirmation states that the checkout is at 11am. I watched as she explained the same thing (with the same affect) to other guests who had already paid, and I watched her receive guest reactions similar to ours. As we approached the door, we had been warned that there are "issues" with all of their new key card locks. We had to jiggle the handle up, down, then up again a few more times to finally get the door open. Once it was open... The room was musty. Most everything was old, and there was an automatic air freshener that sprayed out sickeningly sweet mist. The carpet was stained, the sheet had a hole in it, the 2 pillows on the queen-sized bed were flat, the pillowcases had very large bleach stains, and the coffee maker was sitting atop an old foldable tv tray. The actual ceiling light was very dim, but and the window shades were very old and thin, so lights from the parking lot shone into the room all night, making it hard to sleep. The room also wasn't very clean--the very old bathroom had someone else's hair on the walls of the shower, and one of the washcloths was stained. On the way out, we discovered that we were double-charged for the single night. We were assured that it was a pending charge that would likely clear up (similar to a damage deposit)--but surprise, surprise, both of the charges hit our account after the holiday weekend, and we had to call them to get a refund. If it hadn't been a holiday weekend, we would have left immediately. As it stood, we woke up sore and groggy from a poor night's sleep at a pretty worn down and badly maintained hotel. I would not be surprised to see this truthful review buried by a couple of new "reviews" raving about an "amazing smelling, beautifully lit and spotless oasis with the beds made for royalty." The positive reviews are fake.

Privately owned and the service shows. In a world full of online kiosks and impersonal service,…read morethis place shines. Thank you to the ownership and staff for a wonderful, friendly, southern hospitality experience in Northern Idaho

Clean rooms and great location near the river. Just walk across the pedestrian bridge being the…read morehotel and you're at the falls. Breakfast is the typical Tru fare, which is minimalist.

If I wanted to speak to India, I would call India. The first 3 minute interaction turned into a…read morehard "NO" and "Never" for me. Here is why. I needed some information about pets since I would be traveling with my dog. Not only could this person not understand my question, she kept insisting she would be the one booking my stay. Frustrated, I asked for the direct number for the hotel. Again, she insists that the hotel would redirect my call to book with her instead of comprehending I wanted information about pets. She finally transfers the call, and after remaining on hold, decided this was going to be the hotel from hell. I booked directly with the Hilton Garden Inn- Idaho Falls (down the street). A five minute pleasant and informative booking with a pleasant and communicative person- no frustration involved.

I had one of the worst hotel experiences I've ever had at the Hampton Inn in Idaho Falls. The night…read moremanager, Dan, was completely unprofessional and made the entire stay uncomfortable. He acted rude, confrontational, and even went so far as to call the police for no reason at all -- completely unnecessary and out of line. His behavior was weird and made me feel unwelcome and unsafe. I've stayed at plenty of Hampton Inns before and never had an issue, but this location needs serious attention from upper management. If this is how guests are treated, I'd strongly recommend staying somewhere else in Idaho Falls.

The pros.. this Hampton Inn has a well kept lobby, breakfast room and pool area. The breakfast was…read morepretty good and there is enough variety that everyone can find something to enjoy. The lobby is modern and clean and even lightly decorated for Halloween. The pool and hot tub are open 24 hours. The staff are all friendly. The cons.. The first person to shower had to use body wash for her hair because the very large bottle of shampoo that is provided in the shower was completely empty. We were able to have an employee up to our room about 10 minutes after the request who brought a bee bottle and replaced the empty one. The beds themselves were comfy. In fact that is why I booked the Hampton because they always have very comfortable beds. However, unfortunately our room seemed to have been skipped for clean sheets on both beds. One of our beds had a large amount of crumbs in at as well as what appeared to be dog hair. Very short, coarse dark hair all over the fitted sheet. My granddaughters bed also had a ton of crumbs and some disgusting chunks of something that looked similar to boogers and bloody boogers. We were in town to visit our adult children and grandchildren and by the time I realized this it was after midnight and we were too tired to take things up with the staff. Thankfully we brought our own blankets and pillows and laid on the top of all the covers. The top covers appeared cleaned and we got a good night's rest. It's disappointing that the Hampton in is employing people that have such standards as to skip one of the most important steps of the room cleaning process. We will most likely stay in a Hampton in the future but never in Idaho Falls again.

A few things went wrong with my travel to Idaho Falls. My flights were bumped, I spent far too much…read moretime in the airport, and I ended up arriving a day later than planned. By the time I finally walked in, I was physically and emotionally drained. I was apologizing for being late and honestly worried about whether I would still have a place to stay. I had called and left messages because everything felt so uncertain. But the moment I arrived, the two people at the front desk made all the difference. They immediately engaged with me, listened, understood what I had been through, and even shared a few stories about other airport experiences. After the stress of the previous days, that kind of welcome meant more than they probably realized. They are always friendly, warm, and easy to talk to. They even had a fun Pajama Friday, which I thought was awesome. Because of that experience, I will absolutely be staying with them each time I am in town. Sometimes it really is the little things that matter most.

First, let me start off that the snake river is right behind the candlewood and there is a really…read morebeautiful roundabout in the area also. From the outside, the Candlewood looked kind of old but the inside was really nice. I guess there was a remodel not too long ago. Our room was in the front of the motel and the snake river is behind it. Didn't know that till we were leaving. Our room was really clean lots of room to spread out. I feel bad we got there late and left early so I didn't get to look around and take pictures of this hotel. But when I left, I did see the free coffee. Thank you.

I spent a lovely three days on retreat here. They are so close to everything I wanted to do. Their…read morebreakfast spread has items for everyone, even those who are very particular. The food is hot or cold, whichever applies, and plentiful. The dining area is large and does have a few quiet out of the way seating for people like me who like to read as I dine. The room was wonderful. The office chair and desk worked well as did the lounge chair. I used both extensively during my retreat. Although they have a pool I didn't use it. It did look inviting. The reception area had lots of snacks and I found a locally produced beef jerky which tasted marvelous. Everyone at the reception desk was friendly, welcoming, kind, and excellent at what they were doing. I highly recommend this hotel if you are going to be staying in the Idaho Falls/Ammon area.

Excellent hotel. Very clean and close to everything. Very friendly staff. Buffet breakfast…read moreincluded. Small gym with limited equipment but will do the job. Great place to stay.

Average hotel. Good bed, Good service, AMAZING BREAKFAST! And a overall average experienceread more

Great in so many ways, location, staff, rooms cleanliness and parking. I had never been a Best…read moreWestern fan until this property changed my mind on the brand.