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    Springhill Equine

    5.0 (6 reviews)
    Open Open 24 hours

    Services - Springhill Equine

    Pet physical or wellness exam

    Pet vaccinations

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    Tricounty Veterinary Emergency Clinic

    Tricounty Veterinary Emergency Clinic

    (2 reviews)

    1st visit was unexpected/911 situation, and Tri-County took action. Very emotional and grateful for…read moretheir care/emergency-after hours availability.

    One of the worst customer service experiences I have ever had…read more I called to confirm my dog's surgery appointment after receiving an email clearly stating the procedure was scheduled for May 12th. Instead, I was abruptly told the surgery had been pushed all the way to June 7th without a single phone call, email, explanation, or apology. When I asked why my dog's surgery date had been changed without notifying me, I was told they were "not obligated" to explain. That response alone was shocking, but the interaction only got worse from there. The staff member became hostile, argumentative, and incredibly unprofessional simply because I asked reasonable questions about my pet's medical care. I was repeatedly interrupted, accused of being rude for trying to understand what happened, and hung up on multiple times. What makes this even worse is that I later called back specifically to apologize in case there had been any misunderstanding and genuinely tried to de-escalate the situation respectfully. Instead of resolving the issue professionally, I was told to "take my business somewhere else" and hung up on again. Completely unacceptable behavior from a veterinary office. Pet owners are already stressed enough when dealing with surgeries and medical procedures. To be treated with this level of disrespect, arrogance, and lack of communication is unbelievable. If this is how they handle basic scheduling concerns and client communication, I would seriously question trusting them with anyone's pet.

    Springhill Equine - vet - Updated May 2026

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