I realize this is a long review and I want to be thorough, but I'll try to be as concise as…read morepractically possible! To start, note that my dog Cody and I have had to move around a lot over the past 6 months which has been really hard on the both of us. Thanks to SAH during our months in Gainesville, Cody had possibly the best care that he has had over his entire travels across the country. More importantly, Dr. Nipper was the first vet that we both have seen over the past 6 months that actually thought about how our specific situation was causing us both anxiety, so she carefully considered a plan to both reduce Cody's stress and allow me to maintain his trust so training wasn't so unpredictable and prone to backsliding. Instead of prescribing heavy tranquilizers (a common recommendation that I was repeatedly told at vets before going to SAH.) she gave me some good advice and prescribed doggie Prozac, which -after a month- really helped his anxiety without changing his behavior like Trazadone does. I was able to keep up the general approach of positive reinforcement without worrying that he will become a nervous wreck. Dr. Nipper took the time to consider Cody's specific situation, especially his history of changing houses every couple of months. Other vets never even considered this. Another part was she addressed his allergies, a diagnosis she made after asking questions about whether he scratching all the time, something common for dogs not used to Florida. Other Florida vets didn't even bring this up and now that he's not scratching all the time he's just a happier dog. Finally, I want to also point out that it wasn't just Dr. Nipper that made suburban a great animal Hospital. There's staff is terrific and very careful to make sure that he got what is needed and that there weren't any changes to his health before doing anything. It's just good to know that they are careful, especially when I realize that a lot of offices don't pay that kind of attention. TL;DR: I would recommend both Dr. Nipper and the staff at Suburban Animal Hospital to anyone who wants the best for their animal companions. I have seen lots of examples of less than stellar offices in just a few months prior, and SAH is the best care he's gotten since he was a teensy pup back in San Francisco. And while we sadly are leaving town once again, at least I now know how to make sure he gets good care, especially after seeing what I thought was typical care that I realized I shouldn't have to settle for. It's not like Suburban Animal Hospital is expensive or anything. If anything I've experienced that how much you pay for the same service has nothing to do with that quality of service. And while leaving them behind is a bummer, I am happy that Cody's health benefited so much from both the care he received there as well as me being much better informed than I was before I in that office. And if anyone from SAH is reading this, thanks so much for providing such a positive experience and results for both Cody and I! Bless you all and I hope our paths cross again down the road!

Outrageously overpriced! Over $340 for annual wellness and vaccinations is insane. Would not step…read morefoot in there again and wouldn't recommend anyone else go there either. Look at the bad reviews and how recent most of them are. Mostly all of the good reviews are apparently from when it was independently owned and now corporate greed rules.

They are always so welcoming and helpful. We have been there for a few different reasons from an…read moreemergency to just routine check up and vaccines. We took our older boxer there when it was her time to cross the rainbow bridge. They were very kind and we had a a room to ourselves that was set up more like a living room rather than an exam room it was a peaceful transition. We have had good experiences at this vets office..

I went there years ago with Dr Philpot. It was a top notch place back then. I was informed that…read morethis has changed and there is constant staff turnover and vet turnover, nobody stays long. I gave it a try during my first visit a tech was looking directly at my dog's vaccination records all typed out and said my dog needed rabies vaccination. I said no he had it . She repeated two times and stared at the one sheet document that it says he does not have it. I asked if I could see the document and she showed me, i immediately pointed to next rabies due 2028. It was very concerning. I Reported back to same place for my for my other dogs surgery. They weighed him and the surg tech came out and said we need a reweigh, 10 pounds difference ( good surgery tech) Sure enough the same tech that could not read a chart 3 days prior wrote the weight down wrong -10 lbs. So two dogs two mistakes same day. One would have gotten another rabies vaccination and the other potential meds/anesthesia issues. Furthermore they take dogs back for vaccinations. Do them in front of parents, these are our kids. First of all I want the vet to give vaccination and not in back room. Should not have gone here. It did not get better, post surgery i had issues. Called in the am, front desk said send picture, i did. She said she would share it with vet. 5 hrs later i had to call. She said oh yeah he said, .... why didn't someone call. There was more, it got worse not better. Just disappointed. To me too many staff members. Too many errors.

1st visit was unexpected/911 situation, and Tri-County took action. Very emotional and grateful for…read moretheir care/emergency-after hours availability.

One of the worst customer service experiences I have ever had…read more I called to confirm my dog's surgery appointment after receiving an email clearly stating the procedure was scheduled for May 12th. Instead, I was abruptly told the surgery had been pushed all the way to June 7th without a single phone call, email, explanation, or apology. When I asked why my dog's surgery date had been changed without notifying me, I was told they were "not obligated" to explain. That response alone was shocking, but the interaction only got worse from there. The staff member became hostile, argumentative, and incredibly unprofessional simply because I asked reasonable questions about my pet's medical care. I was repeatedly interrupted, accused of being rude for trying to understand what happened, and hung up on multiple times. What makes this even worse is that I later called back specifically to apologize in case there had been any misunderstanding and genuinely tried to de-escalate the situation respectfully. Instead of resolving the issue professionally, I was told to "take my business somewhere else" and hung up on again. Completely unacceptable behavior from a veterinary office. Pet owners are already stressed enough when dealing with surgeries and medical procedures. To be treated with this level of disrespect, arrogance, and lack of communication is unbelievable. If this is how they handle basic scheduling concerns and client communication, I would seriously question trusting them with anyone's pet.

Terrific staff, reasonable prices. nice people. Enough vets…read moreand staff to handle emergency needs for an appointment. Dr, Kessler usually sees both of our dogs and sits on the floor with them during an examination. They are both very comfortable with her

Had an appt with my dog today for an ear infection. Confirmed infection with a test, cleaned his…read moreears and put in meds. $300.00!! After spending this much money they then charge me another $37.00 to trim his nails. I will be picking up records tomorrow!

I downloaded yelp specifically to write this review. This office is AMAZING! My dog was hit by a…read morecar last week and everyone here was phenomenal. They rushed him in, were quick and efficient, worked with my financial situation, and even checked in on me while he was around back. I was understandably upset at the situation, and they brought out kittens to cheer me up!!! When we had our follow up appointment everyone seemed genuinely happy and thrilled that not only was he doing great, but I was too! We are new to the area and will be coming here for all of our veterinary needs.

I have a very difficult dog (155 pound Mastiff) She has many health issues (congenital) She is 2…read moreyrs old and outweighs / out strengths me...Dr Mac and Dr Heirs love her as all the folks do! They are so patient with me and my Lulu (who is a beast, and I am a worry wort! I have never had a better veterinary experience!

I cannot say enough wonderful things about West End Animal Hospital and the compassionate care they…read moregave to my ferret, Lucy. From the moment we walked in, the staff was kind, patient, and incredibly knowledgeable about ferrets and exotic pets. They took the time to perform thorough bloodwork, carefully ruled out other possible issues, and explained everything to us in clear, detailed, and compassionate terms. We never once felt rushed, and every question we had was answered with honesty and care. Lucy was suffering from lymphoma, and as heartbreaking as it was, the team at West End helped guide us through the most selfless and loving decision to end her suffering. They treated Lucy with dignity and respect, and they treated us with genuine empathy and kindness during one of the hardest moments a pet parent can face. If you have a ferret or exotic pet and want experienced, thorough, and truly compassionate care, I wholeheartedly recommend West End Animal Hospital. We are forever grateful for the love and professionalism they showed Lucy and our family.

Caring doctors and staff . Care about yours and your pets needs . Trust them to do what's best .read more

They saved my dogs life , so yes I would highly recommend them . My dog now lives on holistic…read moremedicine recommended by them . They have professional and caring staff, they even babysat our cat . Kudos to Dr Morris.

Greatest staff and Doctors Took great care of my sick dog…read moreVery compassionate staff Kept appointment on time