The first year, the service was great. Trying to pay them to take care of my yard this year (2017) has been an absolute disaster. I sent my pre-paid payment to Mr. Van Order on March 6. 2 weeks later, it still had not cleared. I called to see if he had received my payment and was told that he would get back to me...which never happened. A week later, I called back again asking if payment had been received. Finally figured out that he lost the check that my bank sent out. I then had to spend $25 to cancel the check but was told, in lieu of that, he would do a systemic treatment on my Ash trees at no extra cost. I then asked if I could just give him my debit card and get this taken care of now. He took my card number and I asked when i could expect him to be out to put down the first treatment on my lawn. Tomorrow or the next day was the reply. Well, a week and a half later and I still had not been billed or had a visit from Mr. Spring-Green. I then called to find out if there was an issue with something and to please let me know what the status is/was on my account...no call back. It amazes me on how hard I have had to try to give someone/business my money! My last voice mail that I left may not have been the nicest ( I did suggest to him that if he didn't want my business, then please call me back and tell me to "F" off), but at this point, I felt that I had been more than understanding to the small business owner that it is a busy season and he could be backed up a bit...but i didn't think it should take 1 and 1/2 months to seal the deal. So needless to say, i wasted $25 stopping a check that he lost, never received any communication from him and now have gone to a different company (Weed Man) and will now try their services. Hopefully others will have a better experience with this company/person than I have or will just choose to go with a bit larger company that can provide the prompt service you would expect for spending $300+ dollars on a service. Best of luck with your decisions. read more
