Have been a patient for years with this office. I had a change of insurance. paid 100.00 deposit in good faith and was told they would send in the claim and the billing department would look into seeing about participation with my plan. I received a letter with the balance due. I called the billing department and spoke with one of the agents. advised that I would be sending in payment for balance due. (Claim was not sent in and they had no idea what I was talking about when I spoke with the billing dept.) I received a letter stating that I had been dismissed from the practice due to a no-show. which I paid for!
This morning I was in need of medical attention and was denied an emergency appointment to be seen one last time by the Doctors Husband Marty. There's such a thing called Fundamental Elements of the Patient-Physician Relationship you have an obligation in an emergency situation. Not to just tell them they cant come to your office when the need has arisen. See them then advise of the 30 day rule of treatment, after that 30 days the office has zero obligation. This did not take place. I was DENIED an appt. As he said for lack of communication. Hey Marty do you keep in touch with the billing department to see if Patients have communicated with them. I DON'T THINK SO ! This office does not care in the least they bill for things that they have not completed during your visits. I have knowledge in medical billing as well, I was wondering WHY weight management was billed to my insurance on my last appt. IT was not discussed n I can't figure out why it would be) as I was there to have a prescription refilled, and we all know you can't
have a refill unless you go in and they charge you the copay and your insurance for the visit! I will be getting in touch with my insurances past and present to discuss this. I'm thinking maybe an Audit of your records might help you to find the compassion that you should be giving to your patients over the dollar!
I am in search of another PCP in the area and will never recommend this practice to anyone nor will I have my doctors referring to this office in the future. NOT RECOMMENDED read more