Just speaking on one doctor he is not responsive when you call and leave messages on MyChart. He…read morehas you take lab test and results come back doesn't go over results he leaves you wondering and though you call office several times he doesn't return calls nor reply to messages. He's uneducated and really never has a solution or can tell you what's wrong. I feel that's why he never will talk about your lab results because he can't understand them. He always googles your symptoms shoot I can do that. He never can keep nurse assistants long bc they say he is hard to work with and now I understand. If you choose this location please go with the two new African Americans who just got hired on within the last 3-4 months. Just be warned and listen to the reviews. I'm thankful I have found another doctor's office.

discriminate against white people. doctor doesn't uphold ethical oath. not okay when people show…read moreup on time and get neglected.

I don't know anything about this office other than my COVID-19 test, so that's the only thing I'm…read moreattesting to. I received a COVID-19 test the morning of June 24th, it took about an hour and a half which I completely understood because it was busy and I was a new patient. The nurses were nice, I was grateful, etc. Times are hard, let's be gracious. The office clearly communicated to me that I would receive a call with positive or negative results in 3-4 days (not business days, just days). 5 days comes around so I call the office several times with no answer and no voicemail option. 6 days passes with no call once again, so I repeat the process. I called Colonial Healthcare 27 times to be met with no one and was put on hold for just under an hour before I gave up. I have a coworker and a roommate who were both tested DAYS AFTER ME at Prisma Downtown and received their results in 1 and 2 days, respectively. So this was clearly an outlier of delayed results. At the very least, I could have been communicated with that my results were delayed for whatever reason. Called, or emailed, or at least answered my calls or had a voicemail option available! I know things are hard and I feel terrible for even writing this because I have so much love and respect for healthcare workers, but for YOUR own safety and peace of mind, I would not recommend getting COVID testing done here whatsoever. Drive a little further and go somewhere else with good turnaround results. I'm unable to tell my work or my roommates if I have exposed them or not. I'm fortunate I can work from home while I self isolate to be extra cautious, but you may not be able to.

Went with my girlfriend to see her Dr and besides a small mix up with her insurance there was…read moreextremely fast service with the Dr and the staff getting test results.

Date of Service April 7 2026 Good Morning I recently had a visit at 109 Barton. I did my blood work…read moreand received my results. I reached out to the office via phone and my chart messaging regarding communicating my results via phone due to circumstances that prevents me from an in person follow up. I have communicated my circumstances several times. I received a response Today from a supervisor who informed me that a phone call is not acceptable. When was communicating via phone not acceptable? I received my results and I understand them. Where is the empathy and understanding? Customer service? I understand the preference for an in person visit but that does not work for me and that was communicated several times. A 7am appointment does not work as well due to school bus schedule. This is not a fight I wish to have with my new provider. My health is very important to me, this experience is a very bad one for me. Taking a hard stance as opposed to be accommodating and helpful is not a good approach at all.

My primary care physician was Amy Cook , PA, who was awesome. I now have Dr., Harvey who I like…read morealso. My biggest complaint has been getting medicines refilled. This week the pharmacy began calling them on Tuesday and I called them on Wednesday, Thursday, and Friday to request two refills. I also left voice messages and messages on their Epic system MyChart. They close at 1:00 on Fridays but I still have not heard from them so it will be next Monday at the earliest before the medicine can be refilled. So I will go at least 5 days without my medicines before they are refilled.

Had the flu and bronchitis was having a hard time breathing walked in about 550pm said I was having…read morea hard time breathing and feeling weak they said they are closing they stop taken any patients. There was only 2 people in the waiting room and they where rude .... It seem every time I have been in that urgent care or lab there counter help where do they fine these people , all the other clinic they are nice and friendly and nice polite..

This practice is awesome. The staff is courteous and ever accommodating. The doctors are kind and…read morelisten to my every concern.

We had an appointment here and the wait was sooooooooooooooooooooooooooooooooooooooooo long which…read morewas ironic because there wasn't anyone else here. It seems here in Columbia businesses feel thet can treat patrons any kind of way because there aren't very many choices. After speaking with the provider she explained she was running late. She seemed genuine and she was very nice.

This practice, is exactly what I typed up "PRACTICING" , very unprofessional, medical assistant…read morelooking unhygenic, slack, and sloppy dressed, and unkempt hair. Dr. Hernezdez, never takes his patients serious, he is so busy flirting with the staff, (especially the medical assistants), he talks about the patients in a unprofessional matter, he loves booking second appts. especially if the patients have insurance. I had a major issue with him escribing my prescriptions and sending them to a pharmacy that I was not affliated with. I strongly suggest STAY AWAY FROM THIS PRACTICE, B/C IT JUST WHAT I SAID THAT "PRETENDING TO BE A DOCTOR".

Dr James Henderson: Excellent care as an existing patient at Providence Family Practice. Great…read morepersonality, and bed side manner and humor. Don't see that a lot these days. DR James Henderson was very thorough with providing a plan for my care. Thanks to Providence Family practice for having him available.

August 1, I had to see Savannah Q because Dr Frampton Henderson was out for the week. I also assume…read morehis nurse because I did not see her.I was told I had to be seen in office to get prior Authorization for MRI because of pain worse in back and right leg weak. Was having a difficult time walking so did not know if a disc had herniated or what was going on. Afraid to do any stretching etc did not want to make things worse. Did not get the authorization and asked nurse when I talked to her could I make the appointment, do not know that nurse. She worked with Savannah. I did not make any appointments with hospital because I know Dr Frampton Henderson or his nurse Josie took care of that then called me when everything was approved. I then called my insurance Company and they had no records of anyone from Providence Family Practice contacted them on my behalf. I am not trained in what you do to get this information because I've never done it.My insurance Company UHC called my Drs off to ask the person about the prior authorization while I was on hold and they said and I quote, what do you need from me . She told me no one has ever made that comment to her. She reported it to a person at UHC. She told them what was needed then got back on phone with me and said she would call me in a week to make sure everything was taken care of. NO, I have gotten nothing, a call or letter informing me I was approved for the MRI. She said I will call you back in a couple days and I said NO. I could not explain all of this to Dr Frampton Henderson over the phone so have to wait two more weeks for my regular checkup The sheet she gave me when I left showed level 4 because she, Savanna said took extra time. I did not need my ear checked or my throat that day? I started going to Dr Henderson when he first started practicing. Now he is semi--retired. When he does retire, if I can't get in with his son will change doctors. I have been so stressed out over all of this. My friend that just had MRI we both worked for same Company. She received letter in a week showing she was approved for her test. she said that her doctors office was so efficient. I told her mine used to be and I had never had this happen to me until the new people came in. When you deal with pain every day and then get stressed out with people that don't know what they're doing. It's so upsetting. I did not feel like going that day to begin with and now it's going on three weeks and I have gotten nothing from Providence family practice. Also my insurance company as I said talked with them and it did no good because they didn't know what they needed to do according to the person with UHC after she spoke with office person. Savannah Q wanted me to find a neurosurgeon but will wait on Dr Frampton Henderson to get recommendations. I have done all the work trying to get this MRI.

While visiting my fam... Auntie Duties were implemented immediately. (Honestly it's to be…read moreexpected). The little one wasn't feeling the best and asked if auntie could be the one to take her for a wellness visit. Unable to say no we hopped in the car for a same day visit. Upon arrival I was promptly greeted by the friendly staff and completed the covid questionnaire. There was a very minimal wait before we were called. Again staff was great, everything was thoroughly explained. Even caution was giving for cost that may not be covered by insurance. When final decision required parental approval there was no push back when I called my sister (the mom) and asked that details were explained. It was actually a giggle amongst us all. Nice family friendly practice. Just A Note: Be mindful of your fragrance choice prior to arrival. "STAFF HAS SPECIFIC NEGATIVE REACTION TO EGYPTIAN MUSK OIL/FRAGRANCE. PLEASE DO NOT WEAR."

Youre listed as a aauthoruz3d site for yellow fever vaccine. I calked 3 times and left my name and…read morenumber and nobody got back to me. Then I called a 4th time and got the same person who put me on a brief hold and a few seconds later said we don't do it. Please remove yourself as an authorized site that provides the service if you dont provide it. There are only a few places in Columbia that are authorized so update your offering or train your staff on your sercmvices. Frustrating.

I love Dr. Hursey. My whole family goes to her and I have been with her for years. Whoever is…read morecomplaining about not being able to get an appointment or getting people to answer them and decided to give her a bad review, I personally have no trouble getting an appointment or any questions answered. I highly recommend Sandhills Internal Medicine.

Office staff is terrible in getting back to you. Please do not try to get an appt online. Takes too…read morelong before anyone contacts you. After I returned the new patient documentation they never contacted me. It was a waste of my time and a huge inconvenience. I heard other patients had a bad experience with the office, but I hoped it would be different for me. I was very wrong. Maybe they are short staffed. I don't know , but don't waste your time.