I don't know anything about this office other than my COVID-19 test, so that's the only thing I'm attesting to. I received a COVID-19 test the morning of June 24th, it took about an hour and a half which I completely understood because it was busy and I was a new patient. The nurses were nice, I was grateful, etc. Times are hard, let's be gracious.
The office clearly communicated to me that I would receive a call with positive or negative results in 3-4 days (not business days, just days). 5 days comes around so I call the office several times with no answer and no voicemail option. 6 days passes with no call once again, so I repeat the process. I called Colonial Healthcare 27 times to be met with no one and was put on hold for just under an hour before I gave up. I have a coworker and a roommate who were both tested DAYS AFTER ME at Prisma Downtown and received their results in 1 and 2 days, respectively. So this was clearly an outlier of delayed results.
At the very least, I could have been communicated with that my results were delayed for whatever reason. Called, or emailed, or at least answered my calls or had a voicemail option available!
I know things are hard and I feel terrible for even writing this because I have so much love and respect for healthcare workers, but for YOUR own safety and peace of mind, I would not recommend getting COVID testing done here whatsoever. Drive a little further and go somewhere else with good turnaround results. I'm unable to tell my work or my roommates if I have exposed them or not. I'm fortunate I can work from home while I self isolate to be extra cautious, but you may not be able to. read more