I was referred here by my physician. I was not familiar with the company but followed through with the recommendation. Making an appointment was frustrating and took multiple calls back and forth only to find out they were entering the insurance i go incorrectly. That was finally resolved. Then I went for the actual appointment and received poor customer service. I arrived 30 minutes in advance and was told that my credit card didn't work. That was embarrassing since ample funds were in the account. I had to give another card. I was asked to complete questions I had already submitted prior to the appointment. I was again frustrated. Then the wrong therapist came to get me. He apologized so that was fine but still made the experience frustrating. All of this was before I even began the therapy. Once I did get started, the therapist was actually fantastic but my customer service experience was terrible. I did not return. read more