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Farmers Branch, TX

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Spring Home Goods

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

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8 years ago

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Mr. Appliance of Carrollton

Mr. Appliance of Carrollton

3.3(24 reviews)
1.9 mi

I had two appliances serviced: a washing machine and deep freezer. Here's what I'm happy about and…read morewhat could be better. Over all, I would rate them a 4.5, but rounded up. Five stars for the end result, with some knocked off for logistical difficulties and the first service call's wrong diagnostics. LIKED: - Told me that they could do the needed repairs on my washing machine, but that it would cost nearly the same as buying a new one. I appreciate that honesty. --Advised me on which brand would last the longest, made in a way which would be less prone to needing repairs. (Speed Queen) --Were very polite, and explained things very well. I'm someone who wants to understand how things work, and they were patient and helpful with my questions. --They keep you well-informed of when they are coming on the day of the appointment. --Didn't complain at all about working in my extremely hot garage! --Gave clear instructions on how to go forward with a special situation with my deep freezer. --Charged nothing to come back and finish the two repairs, and credited me for returning a part that had been ordered, but ended up not being needed. --Initial appointments can be set after hours, either online or by phone. COULD BE IMPROVED: --The first service person who came out missed the real problem for both appliances. However, at my request, a different one came and found the real problems. This was inconvenient and it took more time to get the two appliances working. However, they rectified the problem, at no charge, and refunded for a part that wasn't needed. --The after-hours scheduling is not available for follow-up appointments, such as returning to install new parts or when a repair did not fix the problem (I had one of each). If you have trouble making phone calls during business hours, as I do, then the after-hours scheduling won't help you. But that's pretty standard for most businesses. --My initial appointment was changed from afternoon to morning without asking me. I was informed by text message the afternoon beforehand. The after-hours scheduler couldn't tell me whether or not the appointment could be moved back to the afternoon. We had a funeral in the morning, and didn't know whether or not we needed to come back home for the original afternoon appointment or whether it would have to be rescheduled. I was very impressed with Sean, and will call this company in the future when we need appliance repair.

Don't recommend. They don't disclose the diagnostic $ if they can't fix the appliance. Really nice…read moreguy was here for 10 minutes to see the board is fried and unable to be replaced. Charged $173.

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Mr. Appliance of Carrollton
Mr. Appliance of Carrollton
Mr. Appliance of Carrollton

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Spring Home Goods - appliances - Updated October 2026

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