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Spring Cleaner

5.0 (1 review)

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3 years ago

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Hawthorne Laundry & Dry Cleaners

Hawthorne Laundry & Dry Cleaners

(3 reviews)

Lady never told us the minimum wash and fold was 10 pounds. Me and my colleague dropped off one 4…read morepounds, and mine was three pounds and they charged us both 17.50 each. Had we known, we would have put both of ours together and we had to come back twice. They also lied about the boss not being there when he was clearly there. Then we asked the afternoon lady to talk to the boss and she did everything in her power to not bother the boss. He then finally came to the cashier table and gave us five dollars off. Nightmare. Just do your own laundry. 12 dollars for 3 pounds. SMH. To be fair, the clothes were nice and clean and I got it the same day.

I brought in 1 suit and one pair of pants for dry cleaning 5 days before my husband and I were…read moreattending a funeral. They were to be ready Friday 10/2 as discussed and listed on my ticket. I go in friday and am told they are not ready yet but WILL BE, and that they are open Saturday if I can't make it back before close. I and my husband return Saturday morning and are THEN informed that they misplaced my items in the Monday bin and can't find them to be ready. Why was I lied to Friday!? Why can't I have MY personal property back!? I said I NEEDED them for a funeral, the response I was given was a rude "Things happen." HUNNY....I am going to a funeral, I am more than aware at this time that things happen... Let's work on some sensitivity training. So we had to purchase a whole new suit. That cost us HUNDREDS of dollars. No discount was offered. No apology was offered. Just "things happen". Then the highway robbery of $17 for 3 items. And they had lint and fuzz all over, so is it even really clean? Worst service, worst customer service. We will never be back.

Spring Cleaner - laundryservices - Updated May 2026

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