Appalling behavior by a women who identified herself as the store manager, and her offsider who identified herself as haberdashery manager (may i add i am hesitant to accept they are part of management, as i can not believe that anyone who claims to be a manager could behave in such an abhorrent manner ). At first when i asked the store manager what her role was in the organization she did not want to answer and accused me of being rude and threatened to throw me out of the store
I attended the store at the request of my daughter to collect items she had purchased on line .At first one manager would not release them as i did not have an order number, i pointed out that the store was advised that i would be collecting on my daughters behalf, and that they had agreed it was ok to do so. She still would not release them even though she had my name and my daughters name on the paper work and me producing my drivers license, with my name matching their documents.
Finally they agreed to give me the goods, however more problems , one manager who scanned the documents had a problem apparently they were not scanning correctly, she told me to wait and called a person who claimed the store manager, 20 minutes later the two so called managers returned, and the store manager has an attempt at scanning the document, she also has a problem, then bingo she works out that someone in the store had entered a wrong code number , finally after half an hour the goods are released. As i am leaving i suggested to the two managers that they should in future not be so aggressive and rude to customers, to which the store manager responds by yelling at me to get out of the store, she follows me to the car park and takes a written note of the registration number of my car, i questioned her absurd behavior and intrusion on my privacy , to which i had no response. I have contacted their national office and demanded that a senior representative of the company contact me. I was humiliated ,and embarrassed in front of a store full of people by someone claims to represent Spotlight as a senior manager. In all my adult and professional life have i come across such disgraceful behavior by individuals clamming to represent such a well known Australian company. I am surprised that the national headquarters have not taken action in the past, as clearly from the poor reviews Spotlight you have a problem in your Albert Park store. I intend to take this further unless i have a personal apology read more