I normally don't leave long reviews, but my experience with Rock N Block was so frustrating and…read morecostly that I hope it saves someone else from going through the same thing.
Andrew H. came to my property on August 13, 2025, to give me a quote for installing pavers throughout my backyard. I explained very clearly that my number one requirement was correcting the slope so that rainwater would no longer flow toward my home. This was confirmed as a priority after multiple inspections from roof gutter companies and landscapers.
I was scheduled to be out of town for five weeks, and I initially planned to wait until I got back. But Andrew assured me multiple times that they regularly work while homeowners are away, that everything would be monitored, and that I would return to a finished project done correctly in less than a week. Based on that reassurance, I agreed to let the project begin while I was gone.
That decision turned into a nightmare.
Project Problems From Day 1:
Before work even began, I asked them to cover certain areas to prevent damage during concrete removal.
9/9/25:
- Their vendor dropped pallets of pavers directly in front of my garage, completely blocking access.
- The crew then said their wheelbarrows couldn't fit through the side gate because of how the AC unit was positioned. Andrew attempted to charge me $1,000 to move the AC the next day or $500 to do it on Saturday.
- Andrew then insisted they could access the yard through my garage instead. I told him that was impossible due to the size of the wheelbarrows and the narrow door. He argued it would work and scheduled the job for September 13.
Because of all this, I had to end my trip early, driving back from Northern California with my dogs on short notice.
9/12/25:
When I checked my cameras, I saw the workers using the same wheelbarrows they said wouldn't fit and they did use the side gate anyway. When I got home, I saw:
- My side gate pulled apart
- My AC unit pushed up against the wall and held by a large rock
None of this was discussed or approved. Andrew, who had been very present during the quote process, was nowhere to be found during the actual work. I ended up dealing with Jose (his manager?) instead.
Even the lead worker, Eric, confirmed that the wheelbarrows never would have fit through the garage exactly what I had said from the beginning. And to make things worse, because their pallets blocked my garage, I couldn't have moved my car for 2 weeks.
9/17-18/25:
- Rain water flows inside the garage because pavers were installed higher than door step. Their resolution was to put a a small circular drain in front of the door.
9/25/25:
They "finished" the job, but the list of issues was long:
- The side gate wouldn't open because they installed the pavers too high (they trimmed down the gate to resolve).
- Polymeric sand was not installed correctly: it was patchy, missing in several areas.
- My sliding door track was damaged from concrete debris and sand, even though I repeatedly asked them to cover it.
- Worst of all: the paver grade was installed HIGHER than the threshold of my garage side door, exactly what I told them NOT to do. This means water gets trapped and pushed inside my garage; this was the entire problem I hired them to fix. The small drain did not do anything.
It rained again from 11/15 - 11/21/25, and the water issues persist to this day. The most important part of the project and the reason I did it at all was not resolved. Andrew keeps mentioning that I need to have rain gutters installed, but I had them before and I know that it was not the issue. I had multiple vendors come out again for sanity check to tell me that gutters won't solve the drainage issue.
From the misleading reassurances, to the damage to my property, to the poor workmanship, to the complete lack of accountability, this has been one of the worst contractor experiences I've ever had.
I cannot recommend Rock N Block. I trusted them with an important project, and instead I'm left with new problems, unresolved issues, and property damage.