Dylan was super helpful! Made sure that we tried on jackets and pants until we found the right ones! The gear here is the cheapest that we've seen all trip. Got a pair of snow pants for $100 read more

I had the pleasure of having Anastasia help me fix my snowboard, put the bindings on, and find the best snowboard outfit for the slopes. Anastasia has +5 years of experience, correcting tuning and fixing snowboards. They had a wide selection of bindings to choose from, and I found a great brand that was perfectly within my price range. read more

My daughter got the cutest shirt it said Mount Snow and a little dog my son also got a new helmet

Good value ski rental close to Mount Snow. Excellent customer service. We're novice skiers and I felt we were well looked after with close attention paid to the correct equipment and adjustments. The owner is pretty unique. He does not suffer fools gladly. read more

I was charged $360 for an issue that I believe could have been handled differently. While I understand the situation wasn't their fault, I was told I would receive a call before any charges were made, but that never happened. While skiing, I left my skis and poles outside the Mount Snow Main Lounge, as they are NOT ALLOWED inside. When I returned, my skis and poles were gone. I checked the racks MANY times but couldn't find them. I remembered having green poles but, unsure and unable to locate them, I mistakenly picked up a set of yellow poles and skis nearby, assuming they might have been mine. Realizing the mistake, I returned them. The team later identified the owner of those skis and told me they'd call if my skis and poles weren't found--but I never received that call before being charged. As a college student, $400 is a significant expense all together, and I feel this situation could have been handled with more understanding and communication. I wish they had considered a compromise. read more

I had my bindings mounted with Sports Odyssey Dec 2019. Skis are not heavily used, not damaged, and are treated like treasure. In fact they're on display when they're not in use. Day 4/4 skiing Mammoth in CA, powder day, finally using my skis for what they're made for. Binding RIPS out of the ski causing me to tumble. I was fine, skis were unusable, I had to ski down on 1 ski and rent skis for the second half of the last day costing 2 hours of precious powder. I finally was able to get the owner on the phone, of course like everyone else's experience..he gave me attitude "these things happen" "contact Marker or K2" "Everything is out of warranty", "if you want them remounted that's a service you have to pay for" Very well. How I was skiing, the age or condition of these skis, how they're handled, are not factors that caused this condition. They're just not. Assuming that the mounting was performed properly with the appropriate bits and adhesive etc. Not indoor wood glue Excellent skis, excellent bindings, treated perfectly. Period. The weakest link that caused this is Sports Odyssey. It's not the price of remounting them. It's the principle, I could have gotten injured, and the incident ruined the last and best day of skiing for me and who I was with. read more

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Every time I come to Vermont since I have been 18 to now Im 53 I come here. These people are wonderful ,helpful, knowledgeable,pleasant and professional. I highly recommend if you are not a needy customer. read more

Downloaded yelp for this review. AVOID AT ALL COST. I'm in shock as I write this minutes after what I assume to be a owner/employee of sports odyssey walk me and my father to the door screaming at us to and I quote "GO SUCK A FAT ONE". I simply went in to see if they had a Burton snowboard and would be willing to price adjust based off the prices online. After he realized his Burton snowboard was $400 more than the exact board online. He said we couldn't make a deal which is perfectly fine. EXCEPT when we are walking up the stairs he starts swearing and becoming aggressive that's we "came in the store with attitude " as we walk out shocked that this employee is yelling at us he exclaims to the world for us to go suck one. They will never see me or my friends faces in there every again and I urge you to take your money elsewhere to people who respect their customers and offer good prices. read more

This is my first Yelp review so you know I'm serious. Rented snowboard gear from me and my friend who come here yearly. He had gotten pretty hurt on the first day when we had planned for two. The gear was not good, the boots hurt and did not stay on properly. We tried to return the boards way before 5pm cutoff. As we ask the employee to maybe get a refund or some compensation for the 2nd day, we got laughed at and she acted like a smart a** saying "well look I guess you signed the contract" with a smirk on their face. No remorse or attempt to help. Obviously they get a kick out of ripping people off because they can charge the card for more days after 5pm but can't refund for one. Ridiculous right? Go to "Invasion Rentals" they have great customer service and awesome boards and we will be going back to them next time after trying this awful place. read more

The worst customer service i have ever received. How this place stays in business I have absolutely no idea (especially checking out their other reviews). DO NOT SPEND MONEY HERE! read more

Very easy and convenient rental shop. $30 per day for basic ski rental. Pick up after 3pm and you will not be charged for the day. Close to Mount Snow. Note: the staff can be very rude. Grumpy man at ski rentals. read more

Disgusting display from the manager/owner of sports odyssey in Dover today. My 4 year old didn't need to learn swear words from this guy that lost his ever loving mind because a question was asked. Hey. I get it. It's presidents weekend and you're busy, but this guy needs to be on medication. I actually grabbed my kid because I wondered if this guy would resort to violence - because a question was asked. DISGUSTING. We have stopped in at least monthly for six years. This was the shop we told all our guests to rent/buy from. We will never set foot in this place again. so sad I have to even give them one star. read more

The owner is highly, highly unprofessional. I rented skis for my wife, 1 year old, and 3 year old. On the afternoon they were due back, there were 3 customers in front of me in line. I was in a bit of a rush to get back to where we were staying to get the kids fed...I asked one of the workers if it would be ok if I dropped off the skis at 8am next day / not be charged a late fee. To which she replied no problem. Next morning, I was charged a late fee. Policy, no exceptions I was told. I called the owner the next afternoon. He was extremely rude and confrontational / would not let me explain my situation. Instead, he called me a LIAR and proceeded to use profanity...how about saying "sorry, appreciate your situation but it's our policy. Apologies for the inconvenience"? This is my first yelp review. Shocked by how rude the owner was and how poor he handled a customer situation. Weak. Will not rent from here again and encourage others to avoid. read more

I'm 45 years old and can say with complete honesty, this is my first time posting an online review! I've never even thought about it until today. Our experience in this shop was nothing short of disgusting. But after reading all the other online reviews, it appears Steve ( not sure if he's the owner ) treats an awful lot of his customers like garbage! Well, we got that treatment today!! This man has serious anger issues and a nasty mouth all when just asked questions! How this place is still open with Steve working there is beyond me!! And he charges 15$ more a day for rentals than every other shop!! STAY AWAY FROM THIS SHOP!! Rude, scary, and a rip off! Go to Colorado across the street where they are nice and don't rip you off and use vulgar language in front of small children read more

I am only giving them 1 star since I can't give them 0. We rented a board that turned out to have broken toe bindings. The staff could not have cared less. We watched the entire staff be snarky and RUDE to every customer in there. Thanks, for an experience we will never forget, or repeat. We used to shop here regularly and recommend it to all our friends, but not after today. Stop supporting a business that does not deserve your hard-earned cash. They are not the only option. Take your money elsewhere. read more

Went to demo a pair of Apex boots which did not fit my feet well. The owner and staff were very accommodating and suggested I try a different boot that cost far less money (that I wound up loving) (K2 BFC boots). My wife and I both purchased boots and my wife purchased a new pair of skis. Awesome customer service, we will buy all of our ski equipment here going forward. read more

Horrible customer service. The staff was not helpful and rude. I will never come to this store again, I do not recommend renting here or buying anything from here. read more

From Stormy's friendly greeting upstairs to Mike's prompt, efficient and expert help downstairs, you'll have a great experience at Sports Odyssey in Dover. If you're fortunate, Steve will help you find exactly the right gear to enhance your skiing experience, enthusiasm, and frequency. Conveniently located on Route 100 en route to Mount Snow and resorts beyond, Sports Odyssey offers excellent service, reasonable prices and a broad selection of winter sports gear. The store is the only one in the Deerfield Valley to stock and sell Apex boots, which you will want to consider if your boots are cold or uncomfortable. Stick your feet in'em and ski a day or two. Whether you're renting skis, snowboards or snowshoes, buying new equipment or clothes, or just looking for a bargain on shoes, make Sports Odyssey your first stop. read more

The most horrendous experience ever! Went in to have three sets of skis and a snowboard tuned. The place was busy, as is expected on a holiday weekend. While my wife was filling out paperwork my 4 year old son and I went upstairs to look at gloves and clothes. I inquired about heat molding my boot liners. The owner said "it's $30 a half hour", to which I responded, "to heat mould a snowboard boot liner?". His response was, "yeah, $60 an hour, but we don't have f&@king time to do it right now". I said okay, I can do without the attitude and language around my son. At this point he went on a tirade telling me he didn't need this *ish, he is 66 years old and doesn't take *ish from anyone and after his temper tantrum literally told my family and I to get he fack out... so after six years of monthly visits, countless ski and snowboard tunes, a four year old that just got new boots from there and is growing like a weed (will need more equipment for the next 14 years), as well as all of the good recommendations good customer service would generate from us... we grabbed our gear and let old man foul mouth watch the easiest $400 he was going to make that day walk out the door and lose some very loyal customers. So to you mister owner, I want to point out that the average loyal customer is worth about $12,500 over the course of their life, and that's on the low end, I imagine it to be a lot more for winter sports, so multiply that by 3, them factor in everyone that comes to visit us that rents and buys gear, let's say on the low end 10-12 visits a year, most visitors with an average of 2 children who will grow up with our son... do you comprehend how much money you lost with your unnecessary foul mouthed temper tantrum today? In a shop full of customers none the less. I feel bad for your employees... I won't even step foot in your shop when you have your going out of business sale. read more

Absolutely horrible service and I would give zero stars if possible. Very rude old man with anger issues ordering people around in there, including customers. Do not do business with these people. read more

This is the worst ski shop I have ever been to. After asking two questions regarding rentals, the grumpy man at the counter uttered "it's not fuc**ing rocket science". Highly recommend you spend your money somewhere that is willing to answer a question and take care of you. This is not the one! read more

I'm really disappointed in my experience here. I called ahead to see if they had the Apex boots since they're an authorized dealer and had great customer service on the phone although when I showed up I had a completely different experience. The girl behind the desk was extremely rude and not helpful in the slightest this Thursday evening when no one else in the store. I inquired about the price on the box after trying them on and was going to make the purchase (box price listed ~$867 I believe). She said she would have to call someone to find out the actual price. The actual conversation: Me: "Ok great, if you could call and find out the price." Her: "So you're going to buy them?" Me: "Well I'd like to know the price if you could find out. They're $550 online and if you could price match I'll buy them here." Her: "We won't match that. Those are $1000 boots and we only give 10% off." Me: "Ok well could you please call and see what they say?" Her: walks away...... Sad that a mountain place would be like this as skier/riders have such a good vibe. Horrible customer service and I had to contain my anger. I got in my car in the parking lot and immediately ordered them online. Hopefully you find better people for your sales and service team because you just lost out. read more

Steve has to be one of the most unprofessional business owners I've ever spoken with and the prices on season ski rentals at Sports Odyssey are outrageous. My 16 year old daughter went to Sports Odyssey for a season ski rental. Not knowing the pricing, she was charged $305 for the rental. The average price at other ski shops in the area are between $140- $150 for the same skis; more than double for the same rentals is not fair. I called the shop to speak with someone about this. After calling 3 times and not getting a return call ,I finally got Steve, the owner, on the phone. Steve simply told me he can charge whatever he wants and that I had no right to question his pricing. I simply wanted to change the rental to a daily rental but he decided instead to hang up the phone on me. At no time did I yell or treat him disrespectfully. In fact, I told him I felt for him being a business owner in such hard times. Steve 's attitude was "I can charge whatever I want and its' just too bad if the customer doesn't like it." Should Steve be able to charge double the going rate to an unsuspecting 16 year old?? Wow, what a way to treat a customer. read more

Terrible customer service! Popped in for a snowboard repair, needed a new ratchet for my binding... a lovely gentleman began to help me and as he was attaching it, rental returns came in and the manager? Told him to stop helping me and to help the rental returners. So I had to complete attaching the piece myself and then had to wait for change for my purchase while the manager? Was helping people who walked in after me. Not sure why my business is and less important then other people who walk in after me. Just plain rude. read more

The staff is always great here. We rent year after year from this place. Highly recommend.

Sports Odyssey has been nothing but helpful, friendly and offered great service to our family over the past six years.

Terrific place to get your gear. They know their stuff AND they are good people. I have rented from a few other places and have been happiest at Sports Odyssey. It would be nice for them to have a small neon sign...in snow storms or at night, its easy to pass by it. For the newbies in town, its practically across the street from 7-11 read more

This is going to be a very interesting review. I was hired earlier this week by a delightful young women, Anastasia. Went in to acclimate myself to the store a little early yesterday. Downstairs at the tuning station when Anastasia tried to introduce me to the owner, John. He asked her to join him outside. She and I then walked upstairs to the counter. She then informed me that I didn't have a job. We hugged. I cried. Later that afternoon she had to call me back to say that a mistake had been made and I did have a job. Again I say a delightful young woman. Went in 1/2 hour early to speak to owner. Asked him if anything to say to me. He waved me off and said no. This man hid behind a young woman and had her do all the dirty work. I can not work for a company or an individual that I do not respect. I have more self-respect than that. I told him I thought he is a dick with no balls. Can I get some likes. Because of the owners this store belongs in the negatives! What an ass. read more

I'm not one to write bad reviews but in this case it is deserved... we have been to this store several times over the past few years for various ski equipment and have had a decent experience. We recently went to rent skis for our children on a Friday and were helped by a friendly staff who recommended we rent for 1 day since the weather was iffy for our second day of skiing and that we should keep an eye on the weather and return their skis by 8:00 PM the following day if we decided to only ski the one day. Saturday night my husband went to the store to return the skis at 7:20 PM and found that it was completely dark and closed. I checked the website (which said it was open until 8:00) and tried calling to see if anyone was still there... no answer. The next morning my husband went back to the store first thing at 7:30 AM to return the skis and was told that we would be charged for 2 day's because the rental was due back by 6:00 PM. He explained that we were told to have them back by 8:00 PM and their worker said their policy was 6:00 PM so there was nothing they could do. My husband asked to speak to a manager and they called the owner. When my husband explained the situation to the owner, he said that their policy was clearly stated on the paperwork but when he told him that his workers told us 8:00 PM his comment was that he knew this because he was there when they said it!!! He also said that even though they closed early at 7:00, it would have given us an hour grace period to return the skis. My husband explained to him that we have shopped at this store many times in the past but with this experience he would not be seeing his face again. The owner's reply was "We don't want to see your face again". We are beyond shocked by the way an owner would treat his customers. Clearly he could care less about customer service and is only looking to collect your money. Do yourself a favor and keep driving. There are several other ski shops in the area that are more deserving of your business! read more

We've been getting our rentals here the past few years, for some reason this year I couldn't remember where it was along Rt. 100 so I ended up at the Mount Snow Ski Rental Place up the road. The service and equipment was nothing compared to Sports Odyssey, I'm sorry I'm missed it this time. Maybe they need a neon sign so I can see it in the dark. We'll be back Sports Odyssey. read more

I called because we may be unable to return the toddler skis we rented due to the Coronavirus pandemic because we live in NY and the skis are still in VT. Rob, the store manager, made jokes about the virus, told us to mail the skis or find someone to drop them off, and refused to waive the daily fee we will incur after April 15th if the situation continues as it is. Total disregard for the current state of affairs. I asked to speak with the owner via phone and was refused and eventually told to go to the website and contact them that way and then he HUNG UP on me. For years we have shopped here and referred all of our friends to rent and shop here. I will NEVER shop or rent from here again nor recommend anyone do the same until the owners hire and/or train their staff better. Horrendous customer service. I hate to give a local business a bad review, but they deserve it. FYI, can't even find their website. Unless it's http://sportsodyssey.com which just says "Please come back later." read more

Do NOT rent here. I rented equipment here for my family this past weekend. It took 40 minutes in total because they only had 2 people working there. When we got to the mountain it was very clear that his skiis were fitted with the wrong boot. It was probably fitted with my older sons boot by accident. I had to fix it at the mountain (thankfully I found someone willing to readjust) and the whole thing took about 45 minutes (and a lot of aggravation) to rectify. When I went to return the equipment, I asked to speak with a manager. I spoke with a man whom I believe was the owner. I VERY NICELY began with, "These skiis were not fitted correctly". His immediate response was "That's impossible. That did not happen." I NEVER asked for money or any kind of compensation. I was merely trying to tell him what happened. He did not care. He was so rude and eventually said "This discussion is over" and literally walked away from me. It was unbelievable. The customer is NEVER right at this place. Very questionable business practices. Read the other "filtered" reviews. read more

This shop is horrible. Their tuning machine was broken and rendered my skis unworkable and dangerous. I didn't realize this until I got to Mt. Snow. I had them retuned at Mt. Snow and wasted an hour of my ski day. On my way off the mountain, I went back to Sports Odyssey and asked for a refund and they refused. The manager was incredibly disrespectful of the young man who worked for him. The young man admitted that their tuning machine had been acting up and the manager verbally reprimanded the young man for "throwing him under the bus." I am disappointed with the conduct of this shop and will not return. I would recommend finding your skis elsewhere as skis tuned at this shop are dangerous to ski on. read more

roll into the place towards end of hours and "dude" sets us up with board rentals for my kids to use the next 2 days. Next day at Mount Snow I'm getting my kids set up for lessons and the straps for my 8yo daughter's bindings are for a large binding. no way she could use them. Mount Snow offered her a board at no cost. I take her board back that evening and "dude" says it will come out of his check so he can't do a refund for her board, but he'll give me his own money to pay me back. I declined. Would have been ok but the next day on the mountain "dude" is there and is badgering me about wanting to ride with me and the wife. next time, dude should talk less about how many bones he's broken and just do his job. People at Mount Snow laughed when I told them about my experience. They knew exactly who I was talking about, and gave me a great deal on my kids' lessons and rentals. RENT AT MT. SNOW!! read more

I'm a new snowboarder and have rented from 5 or 6 different shops in New England in the last 3 months. This was by far the worst experience I've had. I filled out the paperwork for a snowboard with the bindings calibrated for goofy (15 degree front foot / 0 degree backfoot). Halfway through my day my knee is on fire killing me, and I bring my board to the mountain rental shop to take a look. They tell me that the bindings are calibrated for regular. When I called the shop up, the manager refuses to issue me a credit or a refund and tells me if I want the calibrations fixed, I need to find my way back to the shop. Finally, after 10 minutes of arguing, the manager sends a technician to fix their mistake. When I returned the board that evening, expecting an apology and maybe a credit, I was told that their "expert" had calibrated my board originally. Not exactly sure what that means since it was calibrated wrong. As a parting gift, I was told "next time I'm around these parts, find the manager and I'd get a discount." Thanks for the discount sports odyssey and not even a credit. I rented with several others and no one though the equipment was in good shape or that they knew what they were doing there. Someone else's ski poles were basically the height of their bellybutton. The manager was also just flat out rude. Never again. read more

Having been to Sports Odyssey a few times, we now know we will never go back. The manager/owner leaves much to be desired in the way of customer service and attitude...it is clear that the motivation is to get to spend money, while feeling like you are getting some sort of deal. Honesty and ethics are also in serious question....there are many other well-run and honest businesses nearby. read more

Do not recommend this place!!! Terrible customer service. They're always rude and grumpy. They never help or answer questions. They are over priced and quality sucks read more

Prices are reasonable especially when they have a sale, but you have to be careful and not trust the guys. I used to buy a lot of ski stuff for my kids there, but at some point I got a package of skis, boots, bindings, etc. It was the end of the season and they could not install bindings the same day. They promised to install them in the beginning of the next season for free if I show them a check. HAHAHA. Next time I showed up with the check the owner came over and said that they never install anything for free. My advice would be to be careful. Buy if you can get a good price, but do not trust the guys. They will cheat without thinking twice, especially the owner. read more

Had a misunderstanding about manufacturer's pricing policies. With a simple phone call they made good and then some.. Great knowledgeable staff.. I definitely will be doing business with them again. read more

We walked down the stairs to secure a rental of skis & boots for my girlfriend on a Thurs morning, only to be ignored by 2 staff with their heads down. I decided to direct my girlfriend to fill out the proper forms laid out. As she was doing this, I was rudely asked if I could be helped. I informed the man (Manager, I assume) that we wanted a rental and he interrupted me to say "fill out a form". This shortness could be tolerated with a crowd, but there was no one in the whole shop! I left the hostile subterranean environment to scope some skis upstairs only to be tailed and questioned awkwardly by a lower ranking ski shop deputy. I can only assume they thought I would steal something without the proper supervision. After we were offered a pair of 2008 women's skis for purchase for over $500 dollars, and reminded more than once that the manager was once a world class downhill skier, I knew this would be my last transaction ever with this aptly named "odd" business. Go to Mt. Snow's new shop next to the Windmill bar. read more