My review is only based on my experience calling the office. I work in a primary care office and I was calling to simply request an NPI number for their facility. I asked for this so that I could enter their information into our system to send them a referral for a patient of ours. The woman who answered the phone was very rude. With attitude she asked, "well why do you need an NPI?" "Who is the patient?" I gave her the patients name and she responded with, "well why does he even want a referral he has never been here before?" I then explained why we were sending the referral and she then asked, "well who is the doctor requesting this?" I gave her our doctors name and then she finally gave me the NPI number and said it so fast that I had to ask again for the last four digits because I did not catch it the first time. I am not sure why giving an NPI was such an inconvenience this number is simply used to identify a health care facility or provider. I am sure the actual physical therapists/trainers in the facility are great however the first point of contact was unpleasant. I believe her name was Billi. Again this review is not based on the team as a whole. read more