Walked in at 9:30am and got a dirty look from the girl behind the counter as she loudly sucked on…read moreher iced coffee...? I said "good morning" and all she did was turn away from me to a work colleague and starts talking about a text she got from someone...? It's early so I ignore the little snot and keep going. After 10 minutes of looking at work out gear I head to the washroom. As I'm walking up to the gents I hear a "need a key", I look around and see 2 supervisors standing bitching about a customer. The guy looks at me again and says "yeah BUD, you need a KEY!" I respond "thanks where do I find the..." I get completely cut off as he, without looking at me says "pro shop" (clearly very annoyed)! At this point I've already decided that I will NEVER set foot in this retail outlet again. I use the washroom and return the key. As I'm walking out I say to said Snot "have a good day" to which she loudly responds..... "YIP"! Holy Shit!? As I sit in the parking lot writing this I'm still in shock at how I was treated! Never will National Sports get another dime from me!

Charging 80 bucks for a Saunders, EE, Cecil (ex jays) jersey is a rip off. They might have a large…read moreclearance section, the sales still STINK. if you can catch A RARE high clearance sale, might be worth it. Overall prices are ridiculous.

Terrible experience. I bought a pair of Umbro soccer cleats…read morefrom this store on October 17, 2023 and played soccer on Friday, October 20, 2023. Ten minutes into the game the sole of the shoes started to fall apart (attempted to add picture, but conveniently rejected by server) and I had to stop playing. On a closer inspection of the shoes I found a label on the inside stating that the shoes were manufactured in 2011, ... yeap, 12 years ago, so no wonder the sole was all brittle and broke apart. I went to the store on Saturday, October 21, 2023 to return the shoes and get my money back and I was told that I can only receive an in-store credit or a replacement. I paid real money on my shoes and therefore I want real money in return. I do not need anything else from your store and definitely not another pair of cleats from a store that sells old/ancient merchandise. Moreover, at the time of buying the shoes I was not informed about your store policies and the receipt does not include any information regarding returns. So practically you misinformed the client by withholding information at the time of selling the goods. Since this is the only reply I got from the store (customer rep talked to the manager), which seems to contravene with the Sale of Goods Act, R.S.O. 1990, c. S.1 with respect to private businesses being obliged to provide full return for defective products, I reported the issue to Consumer Protection Ontario (Ministry of Public and Business Service Delivery) and to Better Business Bureau. And since I missed a soccer game that costs me $15/week and wasted gas (~$5) driving for nothing to your store today, I asked to get reimbursement for these, too. I truly hope to receive my money back soon, as I will definitely take this to a media and legal level if needed. I am also pretty sure Umbro might want to hear about how your business devalues their brand, which is next on my list this week. Business like this should not exist in Ontario.

Very accommodating in times of COVD. Set an appointment in order to serve customers safely. Very…read moreknowledgeable and friendly. Would highly recommend.

This is a large store for an independent owner. It isn't anywhere as large as Bass Pro or Sail but…read morethey make up for that with much more focus on their customers. Hey have a good selection of rods, reels, lures, well pretty much anything an angler would need. In some cases they are actually cheaper than Bass Pro! They stock the normal fishing equipment but they also carry electronics, ice fishing gear, fly fishing gear, a limited selection of apparel, and live bait. They have knowledgable and friendly staff as well. If you live in the Kitchener/Waterloo area, this is a good store for you to check out the next time you need gear.

From the owner: We are one of Canada's foremost suppliers of fishing tackle. We strive to offer a complete…read moreselection of everything needed to increase fishing success with quality products and expert advice.

Changed their hours after telling me to come in the day I needed skate rentals (I told them I…read moreneeded them this weekend). Then when I showed up and they were closed, said via same email chain "On our websit clearly says we are closed Sunday." If you are closed 50% of the weekend then "come in same day" is a very poor recommendation to give a customer.

Quick, friendly, professional, knowledgeable help and fair prices. Bought a Specialized Pitch a…read morelittle while ago, and have been back for lights, water bottles, saddle bag etc and we are always greeted with a smile. Would definitely recommend for sales and service!

Absolutely no customer service. i was met with a very rude staff, unhelpfull,…read moreunprofessional.

We are so lucky to have a store location in Waterloo. They offer reasonable prices for outdoors…read moreclothing and equipment for cycling and camping. Quality and styles and colours are current and are very comparable to other high end brands. It's the fit that counts, not the label. A++ for excellent prices.

Would highly recommend for ski and snowboarding needs! Brought my son on Jan 9th and he was treated…read moreso well by staff. He had purchased a new board and needed the bindings adjusted and waxed, and they went out of their way to help him so he was ready to hit the hills with his friends the next day! While he waited, they showed up the new equipment because he's just getting back into snowboarding after a few years away! He left happy and ready to enjoy the season!

My friends told me about this place....to get you outfitted for ski gear. I needed gear and so did…read moremy 6 year old son. The building looks as if one migh be in the wrong place because it just looks like a warehouse. However, upon entering the store, several sales people greeted us with big smiles and got right to work on our requests. They took my son and I aside individually and took our foot size, asked our level of ability and walked us through the equipment and fitting. I was amazed at the expertise!! Well done Select Sports! Great Customer service! You may find a better price elsewhere ( and you may not, because I found the pricing very reasonable) but the expert customer service was worth every penny!

Great experience. The guy running the place was very helpful, didn't push to upsell me, and helped…read morecarry the weights out to my car. I checked around on the prices, and this place has them as low as they get. I was in and out in 10 minutes. Highly recommended.