If I could mark zero stars I would. Do not rent from this place!
I'll save you the details and lay out the issues I encountered:
1) they almost put me in the wrong bindings for my boots. Their actions suggest they would rather be wrong than admit they didn't know (or didn't have) the correct ski/binding set up.
2) I specified the approximate width I wanted underfoot And i was told no, you don't need that. Well if I was only staying on piste that would be true but that was not my plan. It's not like I was asking for anything crazy. 98 underfoot would have been a great all mountain width for on and off piste. Instead I ended up with some carvers good for groomers but horrible off piste.
3) And most important ***. As I was carving a turn going pretty fast I realized I had released from my ski. Not good. Fell tweaked my shoulder. I own that I had inadvertently entered the wrong weight (As an American...who is dyslexic) I miss calculated my weight into kilos so the DIN was set low for my skiing ability. Totally my fault. What was horrible though was how this was handled. When I returned the skis I suggested it would be great if they check when they are setting people up. It was a pretty obvious error. (I worked in a rental shop- doesn't take anytime, as you are getting gear ready to ask the person their height and weight and make sure it is the same as the paperwork .. easy. But no I was told they are too busy to do that. And as I was leaving he literally yelled across the store "it is your fault! Not ours!" -
Chalking this up to cultural differences would be insulting to Austrians. These guys are flat out arrogant and irresponsible.
Proceed at your own risk!!! read more