I went here to get my ski boots fixed because they were bothering me. Seemed simple enough. Not so much. The boots I bought in the US are adjustable--the ankle, calf and toe areas. After one of the staff laughed repeatedly at my husband and me for thinking we could adjust the boot--for the record, you can; I had it done at home and I did it back at the hotel--the guy disappeared with my boot for at least 15 mins. He never said what he was going to do, where he was going, or when he'd come back. Fifteen minutes later, he appears. The boot fit better, but j still have no idea what he did. This is a business? Are you shitting me? read more