My name is Bob Hicks, and I'm giving feedback to Asst. Bryan Wilson and a recent negative…read moreexperience in October for my Chihuahua/Manchester Terrior mix Scrapper. I'm 55 and NEVER written a negative review. I also have a sister-in-law who is a vet in Tennessee, so I'm sympathetic. I've been going to Bellaire Animal Hospital for 3 years now...for both regular care and boarding. Also for my family with dogs for 12 years now...from vaccinating new puppies through euthanizing them. I'm not a pristine owner who demands perfection. I keep my dog well groomed when he'll be boarded. On Bellaire Animal Hospital's Website it states: BOARDING GUESTS ENJOY A NUMBER OF AMENITIES, INCLUDING BUT NOT LIMITED TO: CAGES ARE SANITIZED DAILY, AND CLEAN BEDDING IS PROVIDED AND CHANGED REGULARLY. The first year I picked-up my dog from their boarding services, he wreaked of a "wet, outside dog smell" and had feces smeared on his coat. I said nothing - I just took him home, bathed him and shampooed his car seat (at a $$$, of course). The second year I politely mentioned the previous year's experience... ...and our dog was cared for perfectly - just as they claim on their website. This year (2017) I politely mentioned it again but was told that "repulsive smell is expected, but we will bathe him for extra cost". Extra cost when their website pledges that "cages are sanitized daily" and "bedding is changed regularly" This is either a conflict - or an untruth. On 2017's boarding drop-off I asked to speak with the vet to express my disappointing reservation conversation. Asst. Wilson invited me into his office, but our 90 second conversation became resentful and an UNREASONABLY rude. I explained that I appreciate all the wonderful care given to both my dog and others, but explained the concern about my dog's hygene...and I POLITELY explained that I felt it's reasonable to expect he be returned to me in the same clean condition he arrived... and without extra bathing fees. This complies with their websit, but in direct contrast the proposal for extra bathing fees. Asst. Wilson's only response was (with a condescending tone of voice) "If you don't like it, then don't bring your damn dog here. We don't need your complaints OR business". {awkward pause} (While infrustrated) I calmly replied "OK then". Asst. Wilson quickly followed "I have emergency surgery in a few minutes and you want me to spend time dealing with your stinky fucking dog? Just get out" (pointing to the door). Without a word or gesture I left his office. Would he give the same rude response should a client obtain flees? Flees, stench and feeces all require extra retail products ($$$) and time to rid the dog of its newly-acquired undesirable attributes. What's the difference? Hmmm. Just a thought. I left my dog to border since I was on my way to vacation and there were no alternatives. When I picked him up, he was just fine - clean, happy and healthy. Again, I was both polite and respectful to Asst. Wilson and the staff. EVERYONE in the practice seems top-notch. Asst. Wilson: Whether you are having a stressful day or not, there is NO excuse for your rudeness when patients share concerns, no matter how insignificant they seem to you - especially considering that you're supposed to be a trained, practicing, educated professional. I respect your profession and what you endure daily, but NEITHER your patience or sensitivity skills. I apologize if, at the time, I seemed self-centered because of my concern for my best friend's care and health, but I had no idea what your day consisted of - emergency surgery or not. You invited me to visit with you in your office. I accepted your offer, explained my concern in a calm, respectful way, and you reamed me unnecessarily. I believe a personal apology from you is also in order. I'm curious to learn if your self-pride allows you to do so. -Respectfully yours. -Bob

From the owner: Providing small animal medicine and surgery; pet grooming and boarding services.read more

We love Meadowpond! We have used them many times. This kennel is super cute! The rates are good!…read moreThe rooms are large, clean, and well kept. The anytime drop off & pick up is super easy. Our dog ( a 65 lb wirehaired Viszla ) is comfy & cozy here with lots of space to visit and play with other pups. Megan and her crew are compassionate and caring. They handle food and meds with ease and accuracy. They respond quickly to emails. They are always friendly and best of all, they treat our boy well! New to the area, our vet recommended Meadowpond to us a year ago and we are so glad she did!

We were looking for a place to board our dogs for a night or two while we visited Charlevoix in…read moreorder to enjoy the city without having to worry about them. I had contacted a facility closer to Charlevoix, but they wouldn't accept our dogs because they are pitbull mixes, and they recommended Meadowpond to us. I immediately requested a reservation on Meadowpond's website because any business that doesn't discriminate against our friendly pups deserves our business and support :) Anyway, the reservation process was super simple. You fill out the information on their site, and they called me about the reservation that week because we requested the reservation a month before our trip. They answered all my questions about how everything works with it being a 24/7 facility, and quickly got our dogs set up for their upcoming reservaton. Drop off was a little confusing because I didn't realize that there were two codes - one for the door into the facility and a different one for the code to their actual room. However, once that was figured out, they were in the room and ready to go in no time. They are able to share a room, and it is a good size for both dogs (45 and 55 pounds). The room also has a dog door so they could go to a private outdoor area to go to the bathroom or be outside whenever they wanted. We got to see pictures of the dogs on their FB page which was nice to know they were having fun and enjoying their time there. You are able to pick your dog up at any time during their stay, so the checkout process was as easy as us accessing the room with the code, gathering their belongings, and taking them out to the car. It was a breeze, so much so that I never even had to talk to anyone in person at the building. If we need to board our dogs in the area again, we'll definitely come back to Meadowpond!

Emily is amazing. She's super nice, loves animals and always offers flexible drop off and pick up…read moreoptions. Highly recommend!

Mine two poodles, did very nicely at this pet care center.read more

We love Heather! She's been such an awesome partner in helping us achieve "the look" I've wanted…read morefor three years. She's patient with me and my dog adores her! Her technical skills are excellent, the price is affordable and she's quick! Usually in and out for a full bath and groom 90 minutes for a 25 Lb moyen. $65 + tip. Can't say enough good things about her. I mean... just look at Jolene's smile, that's all you need to see at a groomer to know they're in good hands

Fantastic grooming salon! We've visited the best - and these ladies top them all. Our little…read moreBrussels Griffon is a bit of a cranky Diva ... But they were gentle and kind to him, and he came out looking relaxed and happy like he visited the Spa! I can't recommend this place enough! I love Doggie Stylez!

I took my 9 year old Springer Spaniel to Makayla for the first time today. My dog is totally blind…read moreand requires a bit of extra care to ease her anxiety in a new setting. Makayla was fantastic both in her treatment of my dog and in her grooming skills as well. Exceeded my expectations! Thank you! We will be back! ADS - Fife Lake

Makayla did an awesome job with my 6 month old Welsh Terrier. She was very friendly and obviously…read morereally like dogs.

What a great place. These gals really care about the pets. My boy is 15 and has the usual old man…read moreissues, they were so accommodating to his needs! Definitely recommend.

Over the years I've taken a number of dogs here for grooming. They do a great job, and are true dog…read morelovers, too!

I groom here, so I am biased when it comes to grooming, but I love bringing my dog to let him hang…read moreout at day care, and if the opportunity presented itself, I would have no qualms leaving him in their capable hands for boarding. The girls do a great job of directing the energy of the pack and keeping things fun. Rudy always comes home exhausted and happy! If you are looking for a full service, dog-focused facility for boarding, day camp, training, or grooming :), look no further.

Our Labradoodle Gordie has been at Bowsers many times, both for boarding and day camp, and he…read morealways comes home happy and tired. Kim and her staff are in full control but are very kind and caring towards the dogs. I never worry about him when he is at Bowsers, as Kim takes time to get to know the personalities of the dogs in her care - I know that Gordie will be safe. Kim has even come to our cottage for individual training which has been very helpful. I have a cottage nearby but live downstate, and I choose to drive north to board Gordie whenever we go on vacation because I know he will be well cared for while we are away. I give Kim and Bowsers my highest recommendation!

Wonderful place to board your dog, cat or small animal! The owner goes above and beyond to provide…read moredifferent options for boarding your pet as well as providing top notch treats and bedding.

I'm glad that Beau's Chateau does a good job grooming my dog. She comes home in beautiful shape…read more The new app ,however ,has made booking services very difficult and time consuming. I am considering finding a more user friendly business.

We've been taking our fur-baby here for about a year now, and we are so pleased with Danielle's…read moreservice. Our puppy has beautiful fur, and we like to keep it a bit on the longer side. Danielle has kept detailed notes on what we like to that our little guy looks cute no matter the length of his fur. They fill up fast during the summer months, but if you can into their rotation, you and your fur-baby will both be pleased. P.S. We love supporting small businesses.

Went in to get dogs nails clipped. Called first and she said I could just come in. She cut them…read morefairly quickly and the prices were great being $8. Grinding costs more. It was friendly service and my dog was not scared.

They are extremely kind and caring! It's hard to find a company to trust with our fur babies and…read morewe've used Bokhara at least 6 times since last year. No need to look anywhere else!

My dog Charlie has severe separation anxiety and won't let me leave our home without him. I have a…read morevolunteer position where I must leave him three days a week. I knew that Bokhara had been in business for many years and had a good reputation, so I decided to take him there . Charlie loves Bokhara and Erika and Shen who treat him like one of their own. He gets ao excited when we drive down the driveway and jumps out ot the car and runs to the door and scratches on it until I let him in. He loves to play with the other small dogs and he gets lots of exercise. I have had Charlie groomed at Bokhara and Erika does a wonderful job even though Charlie tries to bite her! I had taken him to PetSmart in the past but they will not let me schedule appointments there and one other groomer cut him quite badly and didn't even telll me so I quit taking him there. Another reason I would recommend Bokhara is how reasonable their prices are for both boarding and grooming.I don't know what I would do without them.