Yesterday I took an important job for printing. I picked it up today to great disappointment.
Changes were made to the size and embellished without consultation. In fact, ignoring the fact that I refused their offer to have anything added.
The excuse offered was that she wanted to make my job "look nicer".
The changes made it badly proportioned and the added border was tacky and cheesy.
In the subsequent communication with the owner, she was argumentative and defensive. She said I shouldn't have left it to the last minute (which it was not) and perhaps I should have gotten a proof (which was not offered). I was then invited to use Staples in future.
While I will not be taking up that particular invitation, I will not bringing future jobs, neither personal nor business, to Split Second. Ever. read more