My daughter loves the store. We got some really cute tops for her. They have a really cute trendy…read moreclothes for girls and lots of accessories to choose from. The staff is super sweet and friendly and helpful.

Love the clothes here for my daughter and for gifts! I live in NY and they are super kind and…read morehelpful over the phone or through Instagram messenger if I have any questions. We don't have store like this near where I live so I really appreciate the fun trendy clothes they put at my fingertips! Calagirl even on the East Cost!

A nice place to shop for clothes for babies and toddlers! The store was bright and clean and easy…read moreto navigate. I was surprised they didn't have carts with a baby seat in them, only the ones you roll behind you on the ground. I brought my son with me and I was banking on the fact I could just pop him in the cart so an easy shopping experience. I just assumed a children's store would have something like that so parents can shop with their kids. The quality of the clothing is nice, prices are kind of all over the place. They do have a sale section that has some gems in it and when I went they had a bunch of sales. Shoes are kind of limited and they only have toys for super small babies. I came in to get my son a couple outfits for the holidays and I was happy to walk out with a couple great options. The service here was just OK. The cashier was clearly Ill and coughing a ton but at least she was wearing a mask albeit, under her nose.

I am publicly documenting my egregious experience at this Carter's location, which involved…read morefabrication of return policies, refusal to honor a valid refund, and systemic failures in employee training and oversight. This is not merely about poor customer service--it is about Carter's corporate responsibility for deceptive and obstructive practices carried out by an employee who identified herself as the store manager and was acting as an agent of the corporation. 1. Fabricated Policies & Repeated Obstruction of a Valid Refund Carter's explicitly states on its official website and printed receipts that any new, non-worn items may be returned within 90 days of purchase. My return met every reasonable expectation of a valid return--the items were brand new, unworn, with all tags attached, and the return fell within the 90-day timeframe. Yet, I was subjected to three separate, baseless obstructions, demonstrating a clear intent to prevent a lawful refund: First Obstruction - Fabricated $200 Return Limit The employee falsely claimed that returns over $200 could not be processed, despite no such limitation appearing in Carter's official return policy or printed receipts. When I clarified that my return was only for approximately $130, she reluctantly proceeded, already demonstrating bad faith in handling valid returns. Second Obstruction - False Claim That I Had to Be "In the System" She then claimed that I could not process a return because I was not registered in Carter's system, an arbitrary and undisclosed requirement. No written policy supports this pre-registration mandate, nor was it disclosed at the time of purchase--a clear violation of California's Consumer Legal Remedies Act (CLRA) (Cal. Civ. Code § 1750 et seq.), which prohibits imposing return restrictions not disclosed at the time of sale. After collecting my personal information, she still refused the return, citing a third and final excuse. Third Obstruction - Refusal to Override a System Error & Fabrication of Additional Policy She then repeatedly stated, "The system won't take it, and I can't override that," without offering any corrective action or resolution. Retailers cannot enforce a return policy while simultaneously refusing to honor it due to internal system failures. Under California Civil Code § 2338, Carter's is fully liable for the wrongful acts of its employees performed within the course of employment. Problem-solving and policy enforcement are fundamental duties of a store manager--if she is unable or unwilling to perform them, she is unqualified for the role. 2. Improperly Shifting the Burden Onto the Consumer - Violating Consumer Rights Rather than acknowledging the issue and taking responsibility, she improperly placed the burden on me, stating that I must personally call customer service to resolve the issue. She explicitly stated, "That's not my problem. You should be the one taking action." This is legally impermissible under California Business & Professions Code § 17200 et seq., which prohibits businesses from imposing unreasonable burdens on consumers to access their rights. I presented a valid return within the allotted time. The items were brand new, unworn, with tags attached. I provided my information (when unlawfully required). Despite this, she attempted to place the entire burden on me, which would have: Forced me to waste time calling customer service for an issue entirely caused by Carter's system failure. Required me to return to the store again to yet another time attempt to rectify a purely internal malfunction issue. I will not be returning to the store after experiencing humiliation, emotional distress, and the outright violation of my consumer rights. This was not my obligation in the first place, and Carter's employee should have been fully aware of that. 3. At this point, this is no longer purely a question of monetary damages, as the refund amount is negligible compared to the blatant consumer law violations and the emotional distress caused. The real issue is Carter's failure to uphold consumer protection laws and the harm inflicted upon customers through outright misrepresentation of policies, humiliation, and undue procedural burdens. Carter's employs undertrained staff who clearly lack the necessary knowledge of corporate policies and consumer protection laws. These employees must be educated on the legal consequences of their words and actions, which are directly attributable to Carter's as a corporate entity. 4. This Issue May Be a Widespread Problem - Potential Class Action Liability It is highly likely that this employee has treated other customers the same way, particularly those unaware of their legal rights. Many consumers may have suffered financial harm, emotional distress, or undue procedural burdens as a result of similar misconduct and deceptive practices.

This was a definite place for my 16 year old's shopping spree list of must haves…read more The clothes are modern and very especially comfortable. Their service was esquisite as well. Felt like a win win situation to shop here.

Got Kids?? Kids are…read morethe best. (Well, at least if they are your own) I am personally a Dad of 2 beautiful little girls, (#GirlDad) and I absolutely Love it! The things they say, the stuff they come up with and the way they can make my day better no matter what life throws at me, I don't know how I lived life without them before. As parents, I think we can all agree we want our kids to be the best representatives of us when they are out in the world. Whether it be how they act, how they speak or even how they dress (or what we dress them in for that matter), we all just want what's best for them. With so many Childrens clothing companies working so hard to capture parents attention, brands have to find new ways to lure us in. Cotton On Kids has mastered the art of licensing fan favorite bands and t.v. shows which allows parents to have a little nostalgia and blast from their own past. Even though your kids weren't even a twinkle in any ones eye when some of these bands were around, alive or even in their prime, you can now dress them sporting some of your favorite rock bands, pop artists, rappers or television shows from back in the good ol' days. Here is a sample of the T-shirt's and hoodies with the following band names, television series and movies on them available at Cotton On Kids: Tupac Notorious B.I.G Nirvana Janis Joplin Rolling Stones Friends (sitcom) Jurassic Park (the movie) Metallica Ice Cube Outkast Pink Floyd Def Leppard AC DC Prince J Lo Kiss The Beatles And so on.... You get the point. Now it's up to you whether your kid will be reppin' Pac or Biggie. Def Leppard or AC DC. The Stones or The Beatles. But choose wisely, their reputation is on the line ;) Cotton On Kids not only cares about selling great quality clothing, they are also all about giving back to the communities where kids are desperately in need of assistance. For more Information, Check out their website or visit a location near you for more details.

This store associate always behaves rude. customer service is not their priority at all! they waste…read moreyour time and money! if you are Janie and jack fan, i recommend online shopping instead. besides, most of the time they don't have all the sizes or models ! don't forget they don't accept exchange or return by different excuse!

So I walk in there I was looking for tights , they didn't have any , the 2 ladies were just…read morespeaking within themselves and on their tablets and every question I had was just a cold one word answer . No thank you

My wife and I stopped by this store inside the Westfield Topanga mall with our baby daughter to…read morelook at what they had for her. They have some cute dresses and also purse for baby girls here. The prices on the purse is on the mid level and the dresses are more on the pricer end. The lady working the store was very helpful and polite with us.

Blown away by the horrible customer service. They are shameless. They forgot to give me a receipt…read morefor a purchase, acknowledged that the forgot the receipt, then refused to accept the item for a different size. Employee's only justification is that her boss would retaliate against her for accepting the return. They have no problem pushing low quality items on customers for outrageous prices but refuse to honor any exchanges at all. Never coming back and neither should you.

Clean and organized selections of clothes!!! No trouble finding my sizes or trying on different…read moreclothes. The sales here are a big variety and a good deal when they are in sale season. There's a $10 off for new Uniqlo app members that make a purchase of $75+. The registers are in the back corner and are mainly self-checkout.. but there is one staff that's there to assist if needed and can ring you up too. I had a great shopping haul and enjoyed my finds and experience here.

The store is clean and organized. Staff members are nice…read more I like the fact that they have a great variety of cotton attire. Some models are limited in color, but the prices are mostly pretty reasonable. They have women, men, underwear and kids sections. Lots of socks, but not many items of women's underwear. The signage is confusing, which is why I took one star off.

LOVE Elfin's selection of kids clothes! one of my favorite shops to shop for my son!…read more They have the best brands where you can't find anywhere else!! Obsessed!

Great clothes amazing people who own the store. So nice, and the cutest clothes ever!read more

I stopped by this Abercrombie Kids inside Westfield Topanga Mall today while my wife was at a store…read moreacross looking at purses and jewelry. We are expecting a baby girl so I wanted to see what kind of cute clothing they had. They had some decent ones and I came right when the store open so there was no other guest there. A worker approach me and asked if I needed any help but I told her I was just browsing.

Everything in this store is SO COOL! From the amazing kids' clothes, to the books, the games, and…read moretoys they sell. Everything is curated in such an original and stylish way. The owner, Afton, is so helpful and nice - she designs all the clothes herself and is a mom of four. I swung by this past weekend and picked up a set for my five year old that has cat's from outer space on it - give me a break, so cool. If you need a unique gift for a birthday party, baby shower, or holiday, definitely check this place out. Blown away, 5 stars

So excited about this place! Coolest children's boutique in all of Los Angeles! Incredible, one of…read morea kind designs by a local clothing designer. So unique and beautiful. I picked up some crazy cool duds for the wee ones as well as some wooden puzzles and nightlights that I haven't seen anywhere else! So fun!

Today the antie's had to come in and save the day. Our niece need us to pick her up and take her to…read moredance class. What you don't have your dance bag with you . Well thank goodness there is a boutique right inside the dance studio. Be prepared for everything inside to be complete quality . Workout outfit $69 not bad. For all your dance needs come to twirl dance boutique five hearts Five leotards five stars!!

Bought a leotard and tights here and the service was great! I'll be back for sure. Cute place.read more