Great and responsive customer service. I initially had issues with appointments getting delayed and…read morepushed. But the customer service reached out and helped me resolve it. I was always able to get hold of someone on the phone, when I needed to. The technician came but the water heater just started working again by itself. He offered useful suggestions for what to do if the issue comes back, and didn't charge me anything.

I submitted a request to this business via Yelp, for some plumbing work. Someone named "Dane"…read morecalled me literally 2 seconds after I submitted the request. "Dane" was a very smooth sounding robot. However, when I pressed the AI "are you a real person" it said "I am a customer service agent". When I pressed again, the robot said more firmly and almost sternly "I am a customer service agent". This deceptive use of AI is unacceptable and needs to stop. I will not use this business if they cannot be honest with me about whether I'm talking with a real person. If the robot simply said "yes, I'm an AI customer service assistant and I can help with scheduling appointments" or something like that, it would be fine.

great job fast and efficient. The crew did a great job, they showed up on time and job quicklyread more

I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

Today we had a service call from Handy Plumbing Man. The technicians were Patricio Lozano and…read moreBrayen Duenas. They were both very professional, courteous and honest. I have used this company in the past for my plumbing needs and would highly recommend them

PROS: Online scheduling for emergency clog w follow up…read moretexts. Clog taken care of + 130 feet of degraded main sewer pipes brush coated. Was it expensive, yes. Was it worth but we paid for it, yes!. Homeowners have to understand that we pay for deferred maintenance and it's always a "surprise.". Employees who did not speak English were easy to communicate with via translation apps. - CONS: Sewer technicians managed to splatter cement water all over the plants that frame the driveway, and the slate stone walkway. - Follow up in order to get the 15 year warranty was deplorable! We need a fully-executed estimate or double-signed invoice, in order to transfer the warranty to the new homeowner. . I have emailed the company multiple times.... No response.

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

We had a great experience with FUSE. They: - Removed an…read moreancient floor heater - Installed a mini split system at our house They were clear with expectations, proactively communicated throughout the installation, and answered all of our questions. They were also flexible when we asked them to install the indoor units in a particular order to minimize the amount of time our child needed sleep in another room while the unit was being installed. They handled all of the permitting as well, which went smoothly. Their estimate was competitive with other companies.

Moses spent time examing our furnace situation and gave us very workable suggestions. He was very…read moreknowledgeable, experienced, and HONEST, which is the first thing that's needed to build trust. We would definitely work with Fuse again!

Jorge and Will were really efficient, thoughtful, very knowledgeable, and kind enough to answer the…read moremillion questions I had. I had a technician from the North Coast County Water District to come for an audit to help find the water leak-he mentioned where the leak wasn't coming from and that I needed a professional leak company to help me find where it was. I mentioned that to Jorge and Will, and they actually ended up founding the leak where the auditor disregarded it! I was impressed by the amount of time they spent isolating every single area of my house, both indoors and outdoors. Even though I haven't started the full repair project with them just yet, I am definitely going to call them the next time I need any plumbing service. It is hard to find companies like this!

NO NO! NO! These guys used to be so good and reliable. What…read morehappened!! Well an incompetent scheduler to start with. She changed our appointment at the last minute twice and tried to change it a third time! Two days of work rearranged last minute. Said they'd be back and never showed and called LAST MINUTE! Never said sorry. Platitudes. You just don't understand. Blah blah blah. Do yourself a favor and avoid this company. You'll regret it if you use them.

Prompt response, excellent quality of work, and great communication throughout the entire process…read more Highly recommend!

Selvin and his partner helped to resolve a faucet dripping issue. He was responsive in appointment…read morescheduling and very expedient in providing the service in a very professional way. The price is very reasonable and the quality of service was great. Highly recommend.

Great communication Always honest…read more Excellent plumbing work Don't try to upsell you but present honest situation.

Whistle Plumbing always comes through for us. Plumbing issues are never planned and they always…read morefind time to fit us in. Great people, efficient, and fair prices.

Doniel was our Technician, he is the BEST! He came to our with a mask on and worked 3-1/2 to…read morereplace our water heater. This is the finished product! Our new water heater! I highly recommend Doniel. We gave him a 5 star eell deserved. Thank you, to both Valerie and Doniel for all your help today you saved

Steve arrived at the job site at 10:00 am-and by 3:00 pm he expertly replaced a 100 gallon…read morecommercial hot water heater for an eight unit apartment building. He did a 5 star excellent installation. I have been a landlord for more than 45 years. Steve has done multiple water heaters in other properties. In my estimation Steve is the best in the business. Water Heaters Only is the best in the Bay Area. The business is Five Star.

Called to schedule an estimate. It wasn't an emergency, but we received service the same day. The…read moreinitial estimate was more than I could do, but Edgar was able to work with management and to come up with a plan that worked for all. I also appreciate that when he left, you wouldn't even know he had been there! He left things nice and clean.

We had them come to update 2 bathroom sink faucets and 1 kitchen faucet and replace a broken…read moredisposal. Turns out all the pipes and valves associated with those were old and filled with decades of gunk. So we had everything replaced per their recommendation, which they thoroughly explained before proceeding. They even showed us the pipes after they disassembled so it was clear they badly needed to be replaced! Their pricing was transparent, and we were offered options before they proceeded on the different jobs. Workers (Edgar, Daniel, and one other tech) were friendly, knowledgeable, professional, and left our place clean. They responded to my work request incredibly quickly. They arrived on time, and I appreciated a heads-up notice when they had an ETA with the names and photos of their technicians. That made me feel safer. I'm very happy with the work they did, and it's great knowing that they have a 2-year warranty on their work. Thank you!