Even though "Jose," my detailer, did a standard job on my VW yesterday I can not recommend this…read morecompany for your detailing needs. There are too many other choices in San Diego County and this one needs to be avoided.
It all starts with first impressions as a new customer. Even though the online booking time was convenient, the manager, Alex, clearly does not care about your business. There is a "comments" box in the online booking process that was completely ignored with my question. The detailer was late to my appointment. Time means money and they don't care about wasting your time. The work vehicle was trashed when it showed up. Dents all over the place, door molding hanging outside the door. Invest some money and take all those dents out. It gives a bad look like they don't care.
Before the work was started I was verbally told it would be an extra $45 for all of the work with some stubborn stains. Okay I understood, the car's interior was quite dirty. After working four hours on the car, the stains are still there. None of the ones on the seats and the carpet floor were removed. He tried was his answer and then asked me how long have I had the car. How is that relevant for the work performed? It is none of their business. Training is an issue obviously.
On their website they claim "superior customer experience." Not so much. "Real time updates" during the four hours did not happen once. "Follow up care with maintenance recommendations" was non existent.
The recommendations given was to keep the windows down because it still was wet inside. They couldn't dry the vehicle first? Yeah keep the windows down so all the dust flies in - so smart of them.
At the end of the appointment I requested an invoice for their work. No was their answer but if you pay by credit card and pay the 4%+ surcharge, we can do it for you. What? That makes no sense. Their other payment options are cash, Venmo or Zelle.
For a company that is detailer certified I am disappointed. Yes they are certified - certified waste of time. Take your business elsewhere.