I was in Monday for a dot physical and did not pass due too diabetes' and I didn't know I had it my…read moreglucose level was at 449 and was told I didn't pass and to see my primary Dr nothing about it's way high so went home and Tue night went to ER and was at 591 had blurred vision they treated me and got down to 341 and to see my primary Dr to get on a regimen a lot a people when I told them what my level was said I could of had a stroke or be in a coma and Doctors now doctor was trying to sell me other services very unprofessional

I walked in on a Monday at 5:30 PM (They are open until 8:00 PM that day). There was only ONE…read moreperson in the waiting room. Took forever for that person to be seen. Don't these places usually have more than one service provider? Then, after that person finally got seen, it seemed to take forever for ME to get seen. Meanwhile, five more people walked in after me. Hope it didn't take forever for the five more people. But, once I got seen, the Physicians Assistant who saw me was quick AND thorough. I had an ear problem. Got it diagnosed quickly. The Physicians Assistant was very friendly and nice. She also was able to "shoot" a prescription to Wal-Mart and I was able to get it. One thing I was surprised at, they didn't require you to fill out a 10 page thingie on health history. Ok, whatever. They were also ok with me not providing my SS number for my claims, it's not required. The seemingly long wait time irked me when there was only ONE other person at the time I went in, but I would go here again if needed.

this office is very busy so I don't know why they're giving them bad reviews. Yes, they open at…read moreeight but sometimes they cannot get to their phone and you have to be put on hold for a while but the doctors and physicians there are wonderful. You just be patient people.

I called the clinic at 8:01 AM ( it is supposed to open at 8) but I kept getting the after hour…read moremessages until 8:10. After I got connected, I was asked to wait and hung up on TWICE!!!! I finally reached someone at 8:20 and she was quite cold, unfriendly and not at all helpful. I am done with Mercy, even though I live less than a mile from this clinic. No wonder Mercy continues to have issues. Go to the Iowa Clinic!

I'm so frustrated with this care team. I don't know if the people just don't care, or they are…read moreoverworked, or if this is an issue with the myunitypoint, but I have tried and tried to get this office to send my prescriptions to the appropriate address and they just don't do it. I have tried calling the office, I have tried using the portal, I brought it up to my doctor in person, I brought it up to the office staff when I was there in person, and I have consistently been very polite in addressing it. Finally I sent a frustrated message through the portal, but the care team never read it or replied. Because of this I have ended up having to go without my medications repeatedly, I have had to spend endless amounts of time on the phone with the office and waiting on hold, and explaining the situation to pharmacists. The only conclusion I can draw at this point is they don't care. For any clarification that may be needed I have been traveling for work for 17 months, but have repeatedly been back to Iowa and attended any necessary visits. I have explained the situation of my travel to the care team probably 2 dozen times at this point, but still about 85% of the time the office sends my Rx to the wrong place. It is so frustrating.

Great staff! Receptionists are always friendly and cheerful and the nursing staff is just as great!…read moreDrs are very informative and will actually sit down and take their time with the patient...Overall these are some great people and I fully recommend them to anyone needing great medical care!