My wife had been bother by some foot pains. With the recommendation from a friend, we decided to pay a visit.
The doctor must've been in practice for a long time. I can tell by the office where some of the furniture and picture frames might have been there from the day it was first opened. Some of the patients waiting in the room while we were there look like repeating customers. So it seems like a good sign because people keep coming back to see this doctor.
We didn't have wait for long for the doctor. The doctor seemed like very nice older looking gentleman. This reassures me that the doctor has a lot of experience and should be able to make a good diagnose of the problem.
Everything seems fine until at the end. Unfortunately the doctor said the problem will eventually get worse until my wife get an operational procedure to fix the problem. It's not a major surgery but every time I heard that work, it always raise my worries. We wanted to know exactly what to expect specially with the cost of the operation even with our insurance, and this is where I knocked it down by two stars.
At first the lady gave us a business card and said we need to make a call with our questions about the insurance co-pays. I asked the lady if that person works in the office and she said yes. Well, since we are already there and it's always easier to ask questions in person, I asked if we can just speak to her Well, long story short, after 20 minutes of waiting, we were promised we will get a call back. One weeks later, we are still waiting for the call.
Just a recap: the doctor is very good. answered all of our questions except with questions on cost and co-pays. Customer service: very lacking attention. I guess the business must be good and people are lining up to get operated on by this doctor. We'll probably wait a little bit and see. read more