Thank you to the staff at Beachside Getaway for another great family vacation. 23 Dune Lane was…read moreclean and ready and beautiful. Your courtesy and friendliness make the whole reservation process easy from beginning to end.

I booked through this agency for a rental property over six months ago and just got notification…read morethat the property will undergo renovations and will not be available. They offered a few alternative properties, but not in the same area or not comparable dates. Now I'm stuck trying to find another property to rent so late in the game. They were unapologetic and offered nothing more than simply returning my 50% rental deposit they've been holding for over six months with no interest. I cannot recommend them to anyone.

This year's family vacation led us to Hilton Head Island and Palmetto Dunes Resort. The condo was…read morevery nice with a great kitchen and amazing showers. I think the unit was recently remodeled. Private beach access was a short walk. The pool was clean and offered a separate kiddie pool. Unfortunately, the hot tub was closed for repairs. We took advantage of the nice gazebo area with 3 gas grills and a gas firepit. The beach was not crowded at all. Only had one day of rain. Palmetto Dunes is safe, secure, very clean, and family friendly.

Firstly, my family rented the unit 167 Mooring Buoy. This is a privately-owned home that…read morecoordinates with Palmetto Dunes to manage its rental. First the good -- PD is lovely and safe. Plus, the beach proximity of our rental was easy - less than a city block. The property easily housed my party of 7 as expected. There was ample hot water, the air conditioning worked well, the keyless entry operated as expected, the kitchen dishware and cookware were sufficient and most of the house was generally clean. A few things were merely irritating: - The sliding glass door that connects the master bedroom to the patio does not work. A physical effort and a noisy rocking motion will open it enough for a thin person to slide out sideways. Once I got this back closed we did not use it again; - The curtains on those sliding glass doors are very VERY sheer. Effectively they are see-through. Anything happening in that master bedroom is shared with any guests on the patio; - The black patio chairs are peeling some kind of substance -- possibly old paint. Whatever that stuff is, it's almost impossible to get it off your legs. One thing was grossly unacceptable: a non-working freezer. Imagine 7 days in the summer at an ~$8,000/week LUXURY rental with a non-working basic appliance! No advance warning. Infuriating is that fact that the owners KNEW this. I know that they knew because there is a small card on one of the kitchen walls, warning the renter that the freezer is slow to freeze after a new guest enters and that 24-48 hours ought to be given. Well, it did not freeze in the entire week. Spoiled food, zero ice, etc. An AI search suggested I ought to be due some compensation and per my description, suggested $150 to $400 per day depending on whether the owner provided an interim solution, such as a cooler with ice or a secondary freezer. After some email correspondence and conversations, the property manager (Demetrea Thomas) refunded $550. In total. She told me the owners had placed an auxiliary freezer in the kitchen (and apparently my party of SEVEN - none of us blind) all missed it for 7 days. When I disputed this absurd assertion, she promised to credit me more if she can verify that in fact there was no auxiliary freezer. I asked her for a photo of it. Dishonesty, rottenness and possibly criminal Well, Demetrea DID send me a photo. The photo showed a refrigerator/freezer combo standing right there in the dining room, beneath a light green wall tapestry. Thankfully, among the various pictures taken by my family was one showing that very wall with the green tapestry. It is quite apparent that there is no 5' tall stainless steel appliance standing there. I shared this with Demetrea on July 7. Not a peep from her and I presume I shall not. Not sure who is more rotten - the owners of 167 Mooring, the owners of Palmetto Dunes, or the property manager Demetrea Thomas.

They were awesome! We called to see if we could get in the property earlier. We arrived early and…read moredid not want to wait five more hours to get in our room if it was ready (we have two boys- enough said!). The woman I spoke with was very nice and told us we could get in earlier than the normal 4 pm check in time- just give them 15 minutes... we were in by 1:45. Loved the place and staff was very nice. Also, - and this is a major plus!! my son left his retainer at our place and they were very helpful in getting it back. They had it and sent it back ($25 fee, but better than $400 for s new one!). We will definitely use them again!

Misrepresentation, Known Leak Not Disclosed, Poor Communication, and Resolution Only After Formal…read moreComplaints Misrepresentation Before Booking Asked about carpet condition before booking. Assured in writing that the carpeting was in "very good condition." Found stained carpeting, numerous snags/raveling areas, and deterioration around a leaking sliding door. Known Water Leak Not Disclosed Discovered a leaking sliding door, visible baseboard wood rot, and black mold-like discoloration on both the woodwork and adjoining carpet. During a rain event, the carpet adjacent to the door became wet and soggy. Later learned Beach Properties was already aware of the issue and had scheduled repairs, yet the unit was still rented to us without disclosure. Poor Communication Reported the issues and provided photos within approximately 24 hours of arrival. Concerns went unanswered for nearly 48 hours. Received a response only after contacting the condo association HOA. Much of our vacation was spent documenting damage, seeking assistance, and attempting to obtain a response. Resolution Required Formal Complaints Matter was ultimately resolved with a 50% refund. Resolution occurred only after filing complaints with the BBB, Town of Hilton Head Code Enforcement, and South Carolina Department of Consumer Affairs. While we appreciate the eventual resolution, we should not have had to spend our vacation chasing responses and pursuing formal complaints to obtain it. We would not rent from Beach Properties or stay in Unit 1839 Beachside Tennis Villas again.

I will forever trust my vacation stay plans with Hilton Head Properties. Darcey Sundling's group…read morewere amazing and very responsive! I was concerned about asking for help but they were on it, no questions asked! Thanks again for a seamless week in Sea Pines, we couldn't have done it without you, see you next year!

Do not rent from this company. They lied about construction being done, I called 3 times before…read morebooking. We showed up to a construction site on the beach. The manager said they don't know when projects are going to be finished. We had debris falling on us from the roof and loud hammering and chain sawing all week. Manager said he is not responsible for anything. I paid $5800 and he offered me a $100 refund. HORRIBLE CUSTOMER SERVICE AND VACATION MANAGEMENT.

Good price and worth every penny for the shade on hot days and chairs anyday. Friendly and helpful…read moreemployees.

My husband and I have been visiting Hilton Head Island for over 20 yrs. Last summer was the first…read moretime we rented through Sherry Aldridge at Hilton Head Beach Rentals. Our experience with Hilton Head Beach Rentals was beyond excellent. We rented an oceanfront condo in the C Building that was absolutely wonderful. The view was breathtaking. Sherry sees to it that her guests have a villa experience to be treasured. This villa had EVERYTHING! The bed was super comfortable. The Wifi was excellent and the kitchen was fully equipped. There was plenty of closet space and shelves - I needed that because I do lots of shopping when I'm on the island. Every morning my husband and I enjoyed our coffee on the balcony while taking in the spectacular view of the ocean. We were a few steps away from the pool (the largest on the island) and the beach. Sherry is always just a phone call away and personally makes sure that her guests are happy. She is the perfect host. We have already made our reservations for this summer. As a matter of fact, we did it before we even left! Thank You Sherry for a wonderful vacation. We can't wait to get back!

Appreciate the resort! Enjoyed the courses in Sea Pines and they were in great shape considering…read morethe amount of rain. The restaurants were outstanding .

Another great Sea Pines visit! Everything went better than expected! From our dinners at the…read moreQuarter Deck, Frasier's Tavern, shopping to a great boat day on the Chris Craft with Captain Andrew. Highly recommend Sea Pines!

We have rented properties on Hilton Head from Destination Vacation for about 6 years. This company…read moreis great to work with. I love that they send the keys/house codes and parking passes weeks ahead of time. It allows me to mail them to the individuals we share the house with. The houses are always well stocked, saving us to have to purchase trash bags, toilet paper, etc. mid-week. If we encounter a problem they respond quickly. This year, the grill was broken. We called and their handy man came to the property within two hours. He determined the grill was non-repairable. Destination Vacation had a new grill out to the house the next day. This company is my first choice when renting on Hilton Head.

My family rents several times a year on HH. I was taken aback by how friendly, relaxed and…read morepersonable EVERY SINGLE person I dealt with at the company was to me. Further the house was stocked well beyond our expectations - each bathroom had ample supplies (for the week!) as well as a generous supply of large sized towels. One night we had a minor plumbing problem but they were all over it and even called to check on us. The kitchen in particular had enough equipment to start a catering company. Linens were very nice. Patio furniture was very nice and plentiful as well. In fact our deck had TWO 4 seat dining table. We had a wonderful stay and will be back. PS - we lost a key. No charge. I left an ipod and some glasses - shipped immediately!!!!

Had a nice Vacation Time! Came here four years ago, and loved the beach, so, again, we said: let's…read morego. We checked in late, to our beachside escape, finding the a/c totally berate. The very next day, we checked in to say hey! and Jimmy, at the desk, said he'd take care of it straightaway. We headed to the beach, and to our delightful disbelief, upon return, a new a/c unit had been installed first rate. Jimmy was so prompt, friendly, and attentive, we'd go again!

They are responsive and helpful. They know their units …read more Vacation Time cares, gives good service and knows their properties! The only complaint is that they should be up front with adding optional housekeeping if you stay more than a week. I would have liked that service and have toilet brushes provided for longer stays. Overall, the place we stayed at was clean, quiet, functioning appliances comfortable beds and right off the beach. What more can you ask for on Hilton Head. You should rent bikes from Sports Addiction from Bluffton and have the bikes delivered. You don't need a car once you are on the island. You can bike anywhere. Just rent a bike basket with a stand on the back for your groceries. We only used the car to get places with a larger group who didn't have bikes. It is very walkable and bikeable everywhere except where it is gated on Hilton Head.

just have to say full life circle moment ... this team went above and beyond to help our baby turn…read more1 at the same house we got engaged at! thank you all so so sooo much

Outstanding customer service, friendly professional staff willing to go above and beyond to…read moresatisfy. The best rental company on Hilton Head Island!

This place was perfect we got the condo and me and my dad mom nephew niece sister and her boyfriend…read moreall went here there was room for all of us though only one king bed so my sister and her boyfriend had to push they're beds together it was very cozy but too hot and they locked the thermostat so when I was playing with my nephew it was very hot and it took a long time to cool down I'm writing this in the condo and I'm still sweating from packing up 3 light bags amazing experience a great place for kids and adults there are some pretty good ice.cream and restaurants like the crazy crab and frozen moo are not 5 to 10 miles away it's also a excellent place to bike with your friends with multiple bike rental stations so use the phone in the kitchen to reserve one first and I like the hidey hole l V

We really enjoyed our stay at Port O' Call Resort. The villa was clean and comfortable, the resort…read morewas peaceful, and the staff was friendly. We would definitely stay again!