MUST-READ. THE WORST EVER RESTAURANT EXPERIENCE IN MELBOURNE.
On 12th Feb 21, I called them and booked a table for 2 at 7.15 pm. I requested them whether can they have our entrée (chicken momos) ready when we reach because my girlfriend and I had had a hectic day and were super hungry. They confirmed Yes, and told me to inform them 15mins before I reach. I called and informed them 15mins before I reach and to my surprise, it was not ready. When I questioned the staff twice, she lied that it's ready, and they would serve me very soon. It took 10mins for the liers to get the food out from the kitchen to my table. Meanwhile, I ordered the Yellowtail Chardonnay ($24) bottle. With this, they served us a pair of unclean glasses. I had to call them and asked for another pair of clean glasses. Also, in the meantime, we ordered chicken spring rolls. After 30mins, a lady came to us with vegetable spring rolls on a serving plate and asked us whether can we eat that. I don't understand how can you come after 30mins to ask us whether can we eat something opposite to what we ordered. We politely rejected that and mentioned that we want chicken ones. Which again took another 15mins. It's almost 1 hr and we were served with just our second entrée. Later, we asked for recommendations for 2 people for our next order from the mains, where the staff said that we could go with Szechuan Chicken, but it would not be enough for 2 people. However, we still ordered only one dish (which was more than enough when arrived). To that, she told me that we will have to wait 30mins. I was shocked but my girlfriend agreed to that - which I also had to agree with. After 45mins, there was no update from any staff about our order. When asked, she again lied that it's almost ready, which again took another 20mins to come out of the kitchen. When received, the food item was missing salt. And it tasted so horrible that we couldn't even complete halfway. By 9.30 pm, we planned on checking out and the restaurant made a mistake in my bill too. They overcharged the wine to $27 which was $24. All these blunders had completely ruined our night before the circuit breaker. Even my girlfriend was not happy with the quality of the restaurant I chose. In spite of all these blunders, the restaurant staff and the owner never apologised for what happened but argued.
This is my first review because I wanted to share - don't ever go to this restaurant ever. Especially if you are with someone. It will ruin your moment completely. read more