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    Spice’d Up Detailing

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Super Star Car Wash - Scottsdale Rd & Thomas Rd - Machine ripped this piece off of my vehicle.

    Super Star Car Wash - Scottsdale Rd & Thomas Rd

    (62 reviews)

    Summary: Equipment-related damage followed by a failure to follow basic incident review or…read moredocumentation. I'm writing this to document a service failure at the Scottsdale Rd location just north of Thomas. My vehicle entered the wash in good condition and exited with a clearly visible, uniform pattern of horizontal scratches--approximately 18 inches thick--running from the driver-side headlight to the tailgate. What happened: An attendant who assisted me through the gate saw the vehicle immediately beforehand and confirmed it was undamaged prior to entering the wash. The scratches were noticed right after exiting. Damage details: The marks are consistent in height and direction across the driver's side, with several deeper scratches that are especially visible in direct sunlight. A professional detailer later confirmed the damage pattern is consistent with contact from an automatic car wash. Management response: A manager named Roger briefly looked at the vehicle and immediately denied responsibility without performing any inspection or creating an incident report. He stated that the "rollers are foam" and therefore could not cause this type of damage, effectively ending the conversation. No investigation was conducted. Resolution: I did not request immediate payment--only a formal review and acknowledgment of the issue. No refund was offered (not even the $11 wash), and there was no attempt to document or assess the equipment involved. I'm now facing significant out-of-pocket costs to restore the vehicle to its prior condition. For Scottsdale residents, the concern here isn't just the equipment--it's the absence of any established process to investigate damage or protect the customer when something goes wrong. Based on this experience, I would not risk bringing a vehicle to this location.

    There are plenty of Super Star Car Wash locations throughout the Valley and normally I go to the…read moreone in Chandler/Tempe area but today I was up in this area and thought I would give another location a try. At $11 for a basic car wash, that's really a nice bargain. Kuromi, yes my car has a name, desperately needed a bath as she has been a bit dirty since a cave trip a few weeks ago where I was driving forest roads which made her super dusty. Attendants are always pretty nice here but it drives me crazy how they constantly want to sell me a monthly package, no matter the location! After the wash which is all automatic, you just sit in your vehicle on neutral and the machine does all the work (I always enjoy this as it's fun to watch your car get washed and all the interesting noises), they have an area where you can vacuum up your car, wipe down with damp clothes and nozzles that blow air with pressure. This location also has two vacuum types with different head options, one that can get into nooks and crannies in your vehicle. I usually spend an hour cleaning my car, and Kuromi is squeaky clean now! These locations work for me and I'll be coming back again when Kuromi needs another bath!

    Spirit Car Wash - Chips in car paint on front passenger door and front side panel.

    Spirit Car Wash

    (56 reviews)

    This is my favorite car wash in Scottsdale! The site is always clean and I love the set up.read more

    Yesterday, I went to this car wash and only washed my car for about 3 to 4 minutes, as indicated on…read morethe screen. When I went to pay, I used Apple Pay, and I didn't notice the amount charged until I received a notification on my phone. It turned out to be $20, which is absolutely outrageous for just a quick wash with water and soap. I tried calling the car wash the next morning, and the person who answered was extremely rude and disrespectful. I speak a bit of English, but I thought maybe the rudeness was due to a language barrier. My boyfriend also tried calling to communicate more clearly, but the response was the same: the person remained rude and mentioned that many people were calling for the same reason. This means I'm not the only one affected, and they should be more understanding instead of getting upset. It's clear that their system is charging customers incorrectly, and I just want my money back. The person even said that the charge was "pending," but how can it be pending if the money has already been taken from my account? I spoke with my bank, and they said they need a receipt for the claim. When I asked the car wash employee about this, they stupidly said, "We don't have a receipt because it's a car wash and it gets wet." This is just unacceptable. Overall, I hope they fix this issue and treat their customers with more professionalism. It's just not acceptable to be so rude.

    Spice’d Up Detailing - auto_detailing - Updated May 2026

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