If you're posting a review, it's usually strongest when it sticks to your actual experience and documented issues. Here's a very negative but factual review:
I would never recommend Spence Diamonds to anyone.
What should have been one of the most meaningful purchases of my life has turned into an endless cycle of defects, repairs, store visits, excuses, and frustration. In less than a year, I have experienced multiple issues with my engagement ring, including problems that were supposedly addressed but continued after repairs.
The most disappointing part has been the customer service. Rather than taking accountability for the repeated issues, I have felt dismissed at every step. After multiple visits and ongoing problems, I was essentially told that a refund might be considered if the ring has another issue in the future--but not for the multiple issues it has already had. That response alone tells you everything you need to know about how customer satisfaction is handled.
A quality engagement ring should not require constant repairs, and customers should not have to fight this hard to be heard. I have completely lost confidence in both the quality of their products and their commitment to standing behind them.
If you are considering spending thousands of dollars on a piece of jewelry that is supposed to last a lifetime, I strongly encourage you to look elsewhere. My experience with Spence Diamonds has been nothing short of exhausting and incredibly disappointing. read more