Do your research and avoid Spence, particularly if you are shopping for diamond jewelry. 1) their diamonds are double the price of what you would find at other stores. Comparing with online diamond purchases, the mark up is even more astounding. 2) their diamonds are graded by their own company; serious conflict of interest there. 3) the sales associate added my fiancé to her personal whatsapp to communicate, when there is a business card stating her work number. Bad business practice and crossing boundaries with your customers. Get a work cellphone if you must add your customers on whatsapp to communicate outside of work hours. Sales people with the title "certified diamontologist" get that from completing an online course on how to sell luxury jewelry. 4) yes you do get good customer service- you get to view the diamond under a microscope with your own room etc etc. But you are supposed to be paying for a good quality product first and foremost, not the customer service. 5) the jewelry is bad quality if you look closely at the workmanship. It looks like jewelry I can buy at the night market. 6) the mark up is probably used towards their advertising budget. I hear their radio ads all day long. It's so annoying that I no longer listen to certain radio stations anymore. In conclusion: terribly overpriced jewelry at substandard quality. read more

I had high hopes for Spence as their advertising budget must be massive with the hundred ad's or so I hear on the radio every week. I spent a few weeks online looking at all the various designs available for a wedding band and came in to finally try some on to see what worked well with my engagement ring. After waiting at the front desk for 3-4 minutes for a sales person to come out I was finally directed to an area to "try rings on" and then she disappeared. She did not engage me in any way or ask me and specifics about what kind of a band I was looking for, or even ask what kind of engagement ring I had. I wandered around the section she deposited me in which was approx 1/30th of the store and waited for her to come back. She didn't - so I started walking towards the door and she magically reappeared. I explained that I wasn't finding the ring styles I saw on the webiste and was told "well, obviously we have tons more" and took me further into the store. Again, She wandered away and left me standing there. At no point did I indicate that I wanted to shop alone. I had substancially better customer service in literally every jewellery store I have been into prior. Very unfortunate. read more

If I could give zero stars to these guys I would. The only saving grace was Ian, their Sales Manager. Not only did we receive horrible service from the staff on several occasions, the quality of their product has been astounding . - Several issues trying to get my husbands ring in. When it finally arrived, they'd ordered in the wrong ring. Service was horrible throughout the whole process. - Within months my engagement ring had lost a stone and had to be sent back for repair. - Several months later my engagement ring literally broke (under no pressure or unusual circumstance) and had to be sent back for a complete recasting for which they tried to charge us (twice). - My husband then bought me a beautiful infinite diamond ring which immediately starting leaving black marks all over my finger. When we took it in to confirm it was real gold, we were told it was but that sometimes rings needs a sealing coat. Once again, we had to send back a ring for fixing. During all this it became clear that a number of their services are outsourced. So it this a result of poor quality partners or is it Spence not ensuring quality control? I'm not sure but I would suggest you don't find out. Instead, find a quality jeweler that will do things properly from the beginning. read more

I am always impressed with the customer service at the Burrard Street location. My husband bought me my rings here and everytime I am in town (I am from Vancouver Island) I go there to get my rings cleaned (it's a ritual of mine when visiting Vancouver). They are always super nice to me and make me feel welcome in their store. Even if they are busy, they are always glad to clean my rings. I never get "a look from them" when asking which I do appreiate, especially duriing their busier times. Thanks again:) read more

Poor workmanship for any repairs. Trying to get anyone in management to hear my issue was frustrating. Even sent a letter to the CEO at their address listed on their web site and the letter was returned by CP as "Moved". Now that the ring is off warranty I am going else where for any repairs. Not happy at all with their work. NOTE - WARRANTY IS ONLY 30 DAYS ON REPAIRS. The repair shop they use is for ALL stores in the Vancouver area (including Langely). read more

My fiance received excellent customer service at Spence on Burrard and picked out a beautiful, expensive engagement ring for me. We also had a beautiful proposal and got many compliments on the ring. Unfortunately, we were so disappointed since despite paying extra for 19K white gold, the ring started to fall apart after only a month of wearing it. Two spots on the side of the halo started to show a darker grey underneath and another spot on the band that touches my finger. He was told they were air bubbles forming and that they would fix it. We took photos of the ring and I spoke to at least 8 other jewellers and was told that quality gold should not have air bubbles. This would only occur if the gold was poor quality and started to separate or was not set properly. To my naked eye it looked like the ring was plated and the gold started to chip off. Needless to say, we refunded the ring. We didn't want to go through this again should they fail a second time at making the gold properly, or worse, the gold failed to the point where we lost a diamond in the near future. It was a seamless refund process, but again, so disappointed with the quality since in theory a ring should last a lifetime, not only a month and especially disappointed and angry that he actually paid more for nothing. We felt betrayed and lied to. So now we are back to shopping for a ring of better quality and feeling awful that we are supposed to be engaged but don't yet have a ring to show for it until we can find something else. While we recognize this as a blessing in disguise, it is especially awful when friends and family ask us what happened to the ring and we have to tell them how Spence has failed us. It's too bad that a company with such a nice sales staff can't provide better quality products. read more

Great jewelry store. Yesterday was our anniversary and we popped in there for a few minutes before a movie. Jessica showed us the perfect little band to go with my wedding ring. We hadn't really planned to get anything, so we left to go to the movie and think about it. Came back after the movie to get the specs on it, but decided we should go back to our hotel to do a little research. After concluding that the price was right and it was a reputable store, we went back in a third time on the way to dinner to buy it. It wasn't a very expensive piece compared to most of what they sell, but the staff was really patient with us...and our three visits. Love it! read more

Just recently got married and my new husband and I went back to spence to get my ring a bit resized. The ladies were so excited and happy for us! I was able to see my ring under the microscope to see the incredible clarity! Wow! And my diamond has a slight inclusion, but it's under the claw, so the diamond looks perfect!! In particular Jessica Burandt was incredibly customer service oriented, friendly and informed! It was so neat hearing how my husband had picked out my ring! Highly recommend spence! Ask for jessica! I get free lifetime cleanings. The papers we got with my ring are so impressive! I am so impressed! Why would you go anywhere else?!? read more

I was nervous and intimidated shopping for an engagement ring like any average joe would be. I had done some research on diamonds, but still by no means going in %100 confident or consider myself an expert. I brought my sister and brother in-law along with me for their input and opinions. We were kindly greeted by Jessica who made the experience very enjoyable and less nerve racking. I showed her a picture of what I wanted and within seconds she found what I was looking for. She gave us the run down of what to look for and I never felt any pressure. I felt she genuinely wanted to find the best for my budget. I ended up going ahead with my purchase there. read more

Misquoted on the wedding band I really liked at not just one but TWO Spence Diamond locations. (Vancouver and Edmonton) Turns out both stores quoted me the setting only price, not the price with stones. The actual price with tax is double. VERY unimpressed. A manager is currently trying to find acceptable alternative for me, but I'm not holding my breath. Not happy with your company Sean Jones. I'm feeling like I've been Baited and Switched. read more

The people here were fantastic. We are a younger couple, and some of the other jewelry stores weren't giving us the time of day. The people here were great, walked us through how to score and pick a diamond. Most importantly, I fell in love with a very original, beautiful ring, that my wonderful fiancé proposed with recently. Then I had to go back because I was having a reaction to the white gold - which is very rare - and they were super nice and helpful and I'm having it recast in platinum for super cheap. Even if you don't know much about diamonds and rings, but are planning on looking around, I recommend starting at Spence. Really awesome. read more

When you go ask for Jessica! She is the best! Seriously, she is so attentive, she has enormous amount of patience and will be super honest with you on your choices. She responds to emails quickly, she offers suggestions and will be as helpful as you need. Customer service is great at this location! Prices are a little more expensive but the quality makes it worth it. They have so many styles and the option to build your ring the way you always dreamed! Definitely recommend! read more

Purchasing your engagement and wedding rings should be a special experience. Therefore my advice is to purchase your rings anywhere else but Spence Diamonds unless you are prepared to receive a poor quality product. My wedding band went in for resizing and when I got it back the edges on both sides of the ring were very sharp and the surface of the ring was discoloured and looked and felt completely different from before I dropped it off. I don't know how a jeweller allows such poor workmanship to leave their store. I returned to the store with my husbands band to show them what my ring looked like prior to the resizing and asked them to make my band look the same. I gave them a week and a half to buff it up and smooth out the edges. They called me after 5 days to tell me to come pick up the ring and bring it back after my wedding. Needless to say I'll never step foot in their franchise ever again and I will go pay another jeweller to round the edges of my ring and buff it up. read more

This location isn't bad. I came here last year for a consultation about getting a chain for some "N" lockets and charms that I had received throughout the years from family weddings and I finally wanted to get them organized and stringed. Very helpful customer service, great selection and compared to the big store with the baby blue box (starts with a T), prettier designs at more respectable prices. read more

Spence truly sparkles...they build relationships with their customers first. My husband purchased my engagement ring here, followed by both our wedding bands. I wasn't part of his initial shopping experience, but I was there for the wedding band process. When our rings came in, the presentation was amazing and we were so excited and in awe of how beautiful they looked! The loveliest thing was, as we were looking at our rings, all the staff (who were working that day) came over to share in the excitement and to see how happy we were. That is a moment that will always stay in my mind, how much they cared and how happy they were...that we were so happy! Thank you for such a beautiful memory, Spence! read more

I was in the store yesterday (March 11th 2014) and they were extremely busy. It looked like someone may have been on a lunch break. Despite being busy I was greeted warmly and professionally. Mercedes did an outstanding job of showing me what part of the store to look at (right hand rings) and then tended to her other clients. Mercedes kept checking back to see how I was getting on. She was calm and at ease with everyone. She must have had 4 or 5 clients all at once and kept a friendly professional and knowledgable demeanour. I left there feeling looked after, educated and very satisfied with the customer experience. I am definitely a Spence diamonds fan now and forever! Thank you Mercedes! read more

Rebecca Bligh rocks... No pun intended. The professionalism she displayed and knowledge she shared with us was greatly appreciated. And seriously... Where else can you go to look for a ring where all the glass viewing cases are open so you can try on rings as you browse!?! Great touch :) Thanks again Spence diamonds and Rebecca B. for the positive experience you provided us. Kindest Regards, Jennifer read more

I wanted to do some casual engagement ring shopping with my soon to be wife. We walked into Spence and it was a very nice and roomy experience. There were tons of rings to try on in many styles. PROTIP: Make sure your wife gets a chance to pick her own ring, because it is definitely a personal style choice, and it's important you get it right if she's going to wear it every day :) We didn't know anything about diamonds or ring shopping, and the sales lady Mercedes Gendron was very helpful. She didn't pressure us and she gave us a lot of info on diamonds. We got to sit down and examine different examples of diamonds with different color, cut, and inclusions, and guidelines on how much they affect the price. She was very straightforward about buying diamonds and what you can expect from Spence and other diamond stores. As you might expect, the info was biased towards Spence being awesome and other options being not so awesome. It has been about a year now and after comparing with many other stores I'm still very satisfied with the experience. The sales people are just so helpful, straightforward and friendly, and you can try on and physically see any of the products. I would definitely suggest them to anyone who is interested in buying diamond jewelry. read more

I had an amazing experience at Spence Diamonds on Burrard Street. My husband and I went into this store after looking at several other stores to find a replacement ring for the one I lost. Our GIA certified consultant was Amanda and she was incredibly helpful and extremely informative. I loved to be able to walk around and try on countless rings and to be able to have them all out at one time to compare them side by side. At other jewelry stores they rarely let me have more than one ring out at a time. I did not mind one bit that Spence had replicas to look at, in fact I think this concept is genius. When I finally found the right setting and it was time to choose my centre diamond my husband and I loved all the education that we received. This made choosing the right centre diamond easy. When my diamond ring arrived and we went to pick it up it was so sparkly and beautiful. My setting has 134 diamonds and one big centre diamond so you can just imagine the sparkle!!! What really impressed me though was how Amanda handled a concern that I had. I noticed that the centre diamond was sitting a bit to low and I wanted it to be raised higher. Amanda immediately said no problem we will send it back and have it adjusted right away. Well I am super excited to see it and finally pick it up when it comes back in. Thank you Spence and thank you Amanda! read more

We recently purchased a diamond ring from Spence to mark our 50th wedding anniversary and the entire process was an absolute pleasure, thanks to Kimberly Chin assisting us. After visiting many jewelry stores we knew we had come to the right place when we entered Spence. We appreciated there was no pressure, no rush and once we selected the perfect ring with Kim's help we were impressed with how she guided us through the process of selecting the actual diamonds for my ring and the detailed knowledge she passed on to us about diamonds...and the settings, so we knew exactly what we were buying and what we were paying for. We walked out of Spence feeling great about our purchase. Picking up my ring two weeks later was as exciting, with such a warm reception and congratulations from Kim, my ring is spectacular and so so special. Thank you Kim, thank you Spence!! read more

I purchased a 1.01 Artisan (lab-grown) diamond and yellow gold setting on Boxing Day, 2018, from Spence Diamonds in Edmonton, AB. I was assisted by Diamond Consultant Ian Maniego, who was friendly, knowledgeable and very helpful. He encouraged me to take my time looking at settings and gave me lots of time and space to do just that. He helped me narrow down my choice from three possible settings. We looked at a couple of potential diamonds in detail. At no time did I feel pressure to buy or to make a decision quickly. I appreciated his honouring of my need to take my time. I was in the store for over two hours. If I had felt pressured or rushed, I would have left the store. I'm thrilled with the quality of the diamond and the setting I chose. I knew in advance that, for ethical and environmental reasons, I wanted an Artisan diamond. I was surprised at how beautiful they are. I had read a lot in advance of going shopping. I was very surprised by how expensive they are, although they are about one-third less than mined diamonds. I had read on several internet sites that they were considerably less expensive than the ones I saw. I would have purchased a 1.5 carat stone if the prices had been what I expected going in. There are internet sites from which one can buy Artisan diamonds, but I wanted to be able to see the diamonds for myself, and also have the paperwork and backup of a reputable store behind my choice. I acknowledge that the quality of the internet-purchased diamonds may be questionable. I would prefer to purchase in person. However, I don't understand the huge discrepancy in pricing between the internet sites and the store. I love the concept of Spence Diamonds, where prototype rings are available in open display cases and one can try them on. I like that my ring will be made specifically for me, rather than being one that was tried on and rejected by people before me. I had hoped I could receive my completed ring before I leave on vacation February 7, but learned that because of the holiday season, it will not be ready. I really appreciate than Ian lent me the prototype to wear until I return and can pick up my ring. It makes the purchase it seem so much more real than if I had nothing on my finger. I would definitely shop at Spence Diamonds again and highly recommend Ian Maniego to anyone looking for a pleasant, informed, non-rushed shopping experience. I would have given Spence Diamonds a five-star rating had the prices been more in line with what I had been reading. Thank you, Ian. Elaine read more

I absolutely recommend working with Spence. Kim Chin was amazing! She was super helpful, kind and accommodating to whatever our needs were. Very happy with the service and looking forward to dealing with Kim in the near future! Thanks Kim! read more

The positive (this'll be short): great showroom that allows you to try on fake rings/stones that look like the real thing. The negative: the customer seems to simply be a number for the salesperson to meet his/her quota. Pretty much every line is a scripted sales pitch.. this is not my opinion but rather the truth as I've learned! And as for the quality of the stones... personally I'd be embarrassed to give a stone from Spence. Sure, they advertise stones with no visible inclusions...whoopdidoo! As someone who understands high end diamonds, Spence is not the place to find them... nor are they even the cheapest despite their 'image'. I won't even get into the 'nails-on-a-chalkboard' radio ads that target the unsuspecting! Do your research, there are places in Vancouver where you can find much higher quality stones at lower prices, along with personalized service from people who aren't feeding you a high-pressured scripted sales-pitch. read more

Let me give you a REAL deal of Spence diamond instead of these fake reviews! I went in to purchase an engagement ring from here and TRUST ME I won't be coming here again for ANYTHING! I started this whole ordeal Dec 5. It is now March 1 and I still don't have the ring.. LIE NUMBER 1 I was told every diamond from Spence comes with a GIA report. When I requested a "pear shape" " tear drop" I was then told it doesn't come with a GIA report. If I wanted one done it would cost me $600 extra. LIE NUMBER 2 They said the GIA report is done by another company and should take no more then 6weeks. I've been waiting for over 2 months now. Still have not received my report yet. Is it not suspicious when I call to inquire why is it taking so long they say they have found an exact same diamond, better colour, cheaper, and this one comes with a GIA report. HORRIBLE CUSTOMER SERVICE I asked them to call my fiance to confirm the ring size and the design before processing the transaction. After please call me to confirm the amount I would need to pay. No calls were made, transaction was completed with no confirmation. (reason being they know for a FACT which ring size she is, and which design she picked). After all of this, they have the NERVE to e-mail and inquire what is her ring size. Because they had it wrong.. she wasn't a size 2 but a size 4. It is now March 1, my ring is in the store and nobody has the customer service skills to CALL THE CUSTOMER TO TELL THEM IT'S HERE! Here I'm thinking overjoy this is soon over and behind me.. NOPE.. The ring is done.. but my GIA report will still take another week. WHY ON GOD's GREEN EARTH is the GIA report NOT WITH THE DIAMOND!?! I should of listened to my friends and not come here.. please think twice.. read more

My fiance and I recently bought my wedding band from Spence and were assisted by Mercedes who is one of the client reps there. Let me just first say SHE IS AMAZING!! I say this with caps because you never know what you are going to get in a sales person, especially when spending money on diamonds. What I most appreciated was that we were buying a ring that I knew was not marked up just because of the name (Tiffany's) but were getting the exact same quality. What I was not expecting was such a great experience of purchasing at Spence and the fun I could have and the excitement that they created for me and my fiance. From our first visit Mercedes was totally on the ball. Girls are easily swayed by the sparkle and bling but what I appreciated...and my fiance even moreso, is how knowledgeable she was and how honest she was. Certain rings she flat out said "that does not look good with your engagement ring, let's try this style". I came in with one idea and she took it to the next level (and I don't mean cost wise) working more with my fiance than with me (again because I was just happy with the size and color and he is the one with the specifics). Mercedes took the time after we left to think about it, to follow up with an email with the information on the ring and a picture (smart)! We conversed a few times over email and she always got back to me and importantly never made me feel pressured. It was like I was ring shopping with my girlfriend. Our last visit to purchase the ring she sat us down, gave us all the specs and information and answered all of my fiance's questions. The price was so great for the size of the diamonds in my bands and the quality of the ring in general. Mercedes really knows her stuff and is serious about getting you what you want and for a price that works for you, not for them. I could not be happier and of course my finance is happy because I am. Thanks Mercedes - and for the public...go to Spence and ask for Mercedes, you will not be disappointed! read more

Went in with high hopes. Boy was I mistaken. Girl was very rude and condescending. Took pleasure in trying to show how she know so much more about diamonds than I did. They really push their grading system and will tell you how GIA diamonds are a load of BS (which is of course not true). Called the manager later, and he didn't even try to rectify the issue or offer to show me around himself. Place has lost my trust and would not go their again. read more

DON'T BUY FROM THEM: BAD CUSTOMER SERVICE! I and my wife went to Spence Diamonds at 888 Burrard street in Vancouver to buy our wedding rings. My 14k gold ring got scratched in several spots after only one afternoon of wearing it: I did not scratch it against a table, neither against another ring or a wall but just wore it. I brought it back the next day as it was still covered by the warranty. One long month later my ring was ready and supposedly fixed but with a noticeable imperfection: one side of the ring was slightly square instead of being perfectly round. I asked them to fix the ring and they tried to make me pay although I did not accept the bad work they did on the ring. One long month later, I got a message saying that their studio manager was able to inspect the ring personally . When I came to pick up my ring I found the same imperfection at exactly the same spot. I asked the customer service attendant if the ring has been fixed and made again as it was expected and she had absolutely no clue! This is a big JOKE: I believe the ring has never left the store to be fixed in their studio in Montreal. I lost 2 months before being able to wear my ring which has not even been fixed. PLEASE MAKE YOURSELF A FAVOR AND DON'T BUY FROM THEM! Florent read more

30 years ago I bought a diamond engagement ring and wedding band from Spence Diamonds in Edmonton. They are still perfect and beautiful to this day. On our 30th wedding anniversary we decided to spend a week in Vancouver. I wanted to surprise my wife with some new diamond earrings. I called the store in Vancouver and Kimberly Chin was so helpful. She helped me find a beautiful set of diamond earrings over the phone! She even helped with the surprise when we arrived at the store and made a special video for us. Spence Diamonds is lucky to have such a great employee. Thanks again Kimberly! read more

Michelle Moss is unbelievable and is a great person, she helped me out so much met my deadlines on having a diamond ring made, wow this service was awesome read more

A diamond fell out of the engagement ring I bought my wife. It's only 6 years old, so I suppose the product is not very good, and they won't service it, (smaller diamonds don't come with lifetime warranty) so I'm not particularly pleased with this outcome. read more

Horrible service with misleading sales tactics! I came in here looking for an engagement ring and was helped by Amanda. When I suggested that I might buy the diamond online and set it in their ring, she acted very insulted and tried to convince me that online stones are inferior. She presented me with two SI2 diamonds, one from their store and another from an online store, which she claims to have been picked from the best of the best (Both were GIA Excellent cut). It became clear that this was not a fair comparison as the online store's diamond had a large inclusion that affected the optical performance while their diamond was eye clean. Anyone who's done a bit of research knows that with SI2, sometimes you get eye-clean and sometimes you don't. If she wanted to do a fair comparison of the cut, she should've bought an VS2 where the clarity wouldn't have matted. When I brought this up, she became very defensive and pretty much just said "ours is better". Moral of the story: Make sure you do your own research and don't rely on the salespeople to tell you the truth. PS: I'm the kind of person that likes to do a lot of research before a big purchase. One thing I've learned is that diamonds are much cheaper online. For the particular diamond that I was looking for (.7 Round H SI1), Spence quoted me $6000 while the prices online were $4300 and came with AGS certification and ASET, Idealscope, and H&A images. And FYI, there is no duty on diamonds. read more

Yay, I am a fan of Kimberly Chin. After a very disappointing experience with Branch Manager Ian Porter who did not answer any emails any more as soon as the picked engagement ring was paid. We tried to contact the online customer service. They tried to solve the problem (a financing option) but completely ignored our complaint about the specific employee. Not even a half assed apology. Unfortunately we had decided to go for a matching wedding band so we had to go back. After being told that the matching band was discontinued (we were devastated) the excellent diamond consultant Kimberly Chin showed up with the good news that there still was one available. As of this moment we dealt with Kimberly which was able to make up for the lame work ethics of her boss and the customer service team. Prompt, curteous follow-ups, an excellent sense for people, friendly, patient, competent. Please make this lady the branch manager or head of customer service and we might consider to come back. read more

Friendly, knowledgeable staff, good value, and overall solid experience. However, my biggest comment has nothing to do with the product - it's the relentless advertising campaigns. The radio ads are terribly annoying and actually de-value one's perspective of the jewelry before walking in to the store. Spence actually have very nice jewelry, flexibility for customization, and a comfortable atmosphere for dropping $5-10k on a rock, BUT something has to be done about the advertising/marketing which is more noise pollution than inspiring. read more

Second time here. First was for myself, second for my girlfriend trying to find the right engagement ring. Staff are attentive (free Spence water bottles!) and if you say from the get go whether you want to look around on your own or have someone help you the whole time they'll listen. (I feel like a lot of bad customer service reviews come from people standing around hoping their body language says it all.) You'll be handed this neat little ring plate to place your 'maybe' options and off you go to what I describe as the ring buffet (most rings you can just pick up). After the perfect amount of time being left alone we were asked by Ian if we needed further assistance. We were super impressed by Ian's knowledge and no-pressure approach.. Also he looked at my friend's 'maybe' options and knew instantly what style she wanted and pulled something out we had missed in our search. Amazing. And don't forget to sit through the diamond education class in those private rooms... helps you feel confident in your choices. Great experience here every time! read more

So, I started my day knowing one thing: I wanted to buy an engagement ring. That's Gold and a diamond right? RIGHT! I've heard all the Spence commercials on the radio, so where should I start? Spence! Enter Jessica Burandt, she met me as I walked in the door. She asked careful questions trying to help narrow down my options in the vast array of rings the store has to offer. I had a couple guidelines that I wanted to stick to: Color, Cost and a rough... AND I MEAN ROUGH idea of the look I wanted. Jessica was super patient. I'm pretty sure we walked through each section of the store twice (minus a couple sections as Jessica knew what I wasn't looking for) all the while she would bring me rings, narrowing further the look I was going for. I must say, without her, I don't htink I could have ever accomplished the task of finding the perfect style. Then came the diamond! I've done a little research on my own, but the diamond education I got there that day was second to none. Jessica started out simple, based on my price range, and the where I wanted to be in the "Three C's" she brought me out a diamond. I got to spend some time with this diamond under the microscope. It wasn't quite the right diamond and Jessica continued to show patience with me as she went back to the vault to show me other diamonds. Suddenly one of the diamond called out to me from the table. It was the one, the perfect ball of fire to fasten to the perfect band of 19K white gold that was to be assembled specially for my bride to be. Once all was said and done, Jessica had held to my initial requirements, but the end results were beyond what I expected! I know I will never wear the ring, but it makes me happy knowing the girl of my dreams is in love with it, and gets endless compliments whenever people see it! As a side note, I priced out a similar design with the same quality of diamond at another large jewlery store that same ring would have cost me %250 MORE! So once again, thank you Spence, and THANK YOU Jessica!!! read more

Kimberly Chin was very helpful in picking my wedding band! She worked with my sister to find the perfect one as I am across the globe and not able to be there to find my dream ring. Thank you! read more

After listening to Spence Diamond's countless advertisements on the radio (Sean Jones and Sarah are a fun duo!), my partner and I decided to check out Spence Diamonds to look for an engagement ring. At first, the salesperson was super friendly and I immediately felt at ease because he encouraged us to roam and look around the showroom. The interior of the store was massive and impressive! All of the engagement rings were out on display and I was able to try on as many as I wanted because they were imitations of the actual rings. The salesperson was really patient with me in selecting the overall "look" of the ring, and soon after showed us into a smaller room to discuss the details of the ring. We were given a quick crash course on the 4C's of diamonds (carat weight, cut, colour, clarity), and up until this point, I was extremely pleased with the whole experience. However, things started to go very downhill. We were quickly asked what quality of diamond we wanted, and the salesperson brought out one "real" diamond (note: none of the rings we were dealing with prior to this point were "real"; they were prototypes). I felt extremely anxious because I was put on the spot to pick the diamond he brought out right away. When I responded with a mediocre response to the diamond, he stated this was a "very rare" diamond and tried to sell it to us without offering to show us other varieties. When I asked to see another type, his responded rather coldly and looked impatient. He seemed to want to sell one quickly. I felt uncomfortable requesting to see another diamond... His attitude toward us was as if we were bad customers because we weren't content with the first diamond he brought out. We asked about the paperwork of the diamonds, and instead of showing us the specifics, he became defensive and asked us what was wrong with the diamond and why we didn't like it. :( However, we did request to see a few others, and after viewing a few other diamonds, because of the pressure to pick a diamond, I hesitantly chose one of the best ones out of the ones we were shown. After I picked out a diamond, I was shown out of the smaller room, and my partner dealt with the salesperson to go over a few more of the specifics. I wasn't sure what they would be talking about. Note: up until this point, I would have rated Spence Diamonds as 3-4 stars because, despite the pressure, the salesperson had been super patient at the initial onset of our visit. However, as I waited outside in the showroom, I heard loud arguments, and thereafter saw the salesperson rush out of the smaller room looking very irate. Apparently, while I was out, the salesperson tried to pressure my partner to put a deposit in on the diamond on the spot. When my partner declined and tried to explain that this was our first visit to a jewelry store for engagement rings and that we wanted to go check out other stores, the salesperson used pressure sales tactics and told him something along the lines of, "This is the diamond your girlfriend has her heart set out for and wants. You need to get it for her", which is bogus, because I had never said that. When my partner kept on declining to put the deposit in, the salesperson rapidly got up from his seat and said something like, "Okay, well, that's it for me, then", and then left the room and left both of us to leave the store. I'm usually very forgiving to salespeople because I know how difficult being in sales can be (e.g., trying to convince customers to buy into something because of commission, etc.), but... how rude of him to just dismiss my partner! The way my partner was brushed off was disrespectful to his decision and unprofessional. I think it would have been much more professional for the salesperson to recognize our hesitance and to have given us more leeway to decide to come back after thinking about it. It's rather unfortunate, because we will not be going back there. We did not appreciate the condescending nature of the salesperson and the way we were made to feel bad for not making a purchase on that day. :( read more

Great experience buying an engagement ring in spence!! The staff were so helpful. I was dealing with Ian, such a great guy and really knows his engagement rings. read more

My fiance went to Spence in Edmonton just before xmas.. he had to special order the ring from calgary and was told it would be back to edmonton jan 2nd which was understandable because xmas was a busy time. he planned a whole special trip with family and i flew up from seattle, we went to banff for new years eve.. he proposed with the store model ring new years eve.. we got back to edmonton on the 2nd and my fiance called the store and more than one (unprofessional receptionist) told him the ring was in the store.. so on the 4th we drove 40 mins to the store only to find out that the ring had been shipped to vancouver main office instead because of pricing issues- the ring salesperson told us it was gonna be like $800 cheaper..we were happy about that but I myself just being engaged was VERY disappointed and upset that my ring was not there like they said it would be- no phone call or nothing to let us know. So they let me keep the store model so i had something on my finger as i was going back home to seattle on the 6th... the next day they called my fiance explaining that they hadnt updated the pricing system in 4 years since 2008 and the ring was actually more expensive than what they quoted my fiance in the first place.. they didnt offer any help for their mistake. they charged my fiance at the more expensive price and only offered 10 discount.. that was paid in full last tues! I was told my ring would be in middle of last week... well then it was wrong size so it had to be sized.. they have now kept the ring in vancouver and im still waiting to hear if its been shipped to edmonton yet... I called Chris at the edmonton store on sat and he said he would try and get the ring rush delivered. I never received that phone call from Chris yesterday.. I feel that this company is very unprofessional. They have done nothing to try and make this experience better! If i knew we would be going through all this trouble i would have just told my fiance we would take our business elsewhere. Its been over 2 weeks now and im still waiting for my ring!!! Even while we were in the edmonton store and i was upset, the salesperson Chris spoke to his manager and they really didnt seem to care about what was going on, he just said he would try calling the vancouver store and see what they say.. they are very bad with communication and i would not recommend getting a ring from the Edmonton Spence Diamond store... A girl who just got engaged should not have to go through all this to get her ring! read more

My fiance and I had the worst experience at Spence Diamonds. After purchasing the ring, we were told that it should be in within two weeks and that they would inform us when it arrived. When two weeks came around, we had to contact the store to see if it was in or not. Not what you would expect when making a 12,000 dollar purchase. Then, we noticed a large black inclusion dead center in the ring. When we initially spoke with our sale associate, we were told that although you could see this inclusion in their microscope, that it would not be visible to the naked eye when placed in the setting. This was very untrue. We ended up returning the ring and took our business to Tiffany's. Do not be fooled by their cheesy radio adds as their prices are actually not as reasonable as one would expect. Save yourself some time and go to Tiffanys where you will be beyond satisfied with their level of customer service and quality of jewelry. I hope this review serves as a warning to those looking to make one of the biggest purchases in their lives. It should also be noted that I contacted their customer service department (via email and phone) and have yet to receive any sort of acknowledgement. **In response to Jennifer B of Spence Diamonds, Support Center: Thank you for taking the time to finally acknowledge our negative experience at Spence Diamonds. It has been extremely difficult to get in touch with you. I assume that you must be very busy responding to various complaints that Spence Diamonds receives. Our budget of 12,000 allowed us to purchase a flawless diamond at Tiffany's, meeting our diamond size expectations. I too am sorry that a budget of 12,000 at Spence does not allow one to purchase a rare diamond of better quality within one's diamond size expectations. read more