Ever since the practice moved locations, albeit next door, I would say my experience has been fine…read more There does seem to be a high degree of turnover. Dr. Walsh and Dr. Reiss remain staples of the practice.

It's all about transactions here. You might as well call me by patient number/ID because I am not a…read moreperson when I am there. I am just a revenue opportunity for the dentist. The good reviews are helpful. The bad reviews make sense now.

Outstanding service, great people. Highly recommend this office. they fixed my chipped front teeth…read moreat short notice and the whole experience was impeccable.

I had an absolutely fantastic experience! I arrived at the practice with two **botched** root…read morecanals ... and only a few weeks later, the infections were cleared -- the root canals were fixed -- and the professionals saved a tooth (yes, I almost lost a tooth -- but DIDN't!) I couldn't be happier ...

I went to another dentist after Dr. Rickert and they were terrified of the work that was done in my…read moremouth. I told them that I came in for four different sessions of intensive cavity filling. They apologized to me and said that it was genuinely abuse what was done to me. I haven't had a cavity since, and I always regularly go for my six month cleanings. The only issue they said I had in my mouth was with the work done at my past dentist, which they are now just watching and hoping they don't have to fix. I will never be going back here again, and I would HIGHLY recommend going somewhere else, since there are many other practices around New Hope. They put me through months of work that was never necessary all to gain a profit.

I have always had a lot of complicated issues with my teeth and I am quite sensitive to pain. Dr…read more Rickert and her staff are absolutely superb. Very gentle and respectful of my fears. Dr. Rickert is also one of the finest general and cosmetic dentists I've worked with. She and her staff are extremely knowledgeable, compassionate and professional. The environment is also very soothing. I highly recommend this practice to anyone, particularly those that are fearful of dentistry. Cindy I.

Dr. Shaw has been a miracle worker in my case! I had a poorly installed bridge by another dentist…read morethat led to periodontal problems, inflamed gums, pain and sensitivity. Dr. Shaw took the challenge of restoring the health of my teeth and gums and she succeeded! Now I have a natural healthy gum line, a confident smile and an eternal gratitude to her. She always treated me with respect, professionalism, kindness and compassion. I truly appreciate her dedication and hard work to achive the best result for her patients. The staff in her office is very friendly and accommodating. The much dreaded teeth cleanings are not that scary anymore when I am in their competent and compassionate hands. I highly recommend Dr. Shaw and her office staff for taking such pride in their profession and delivering their patients high notch care!

In May 2025, my wife, Abbigail, was a patient of Dr. Klein's. My wife had a simple out-patient…read moreprocedure performed to address some bone that was poking through her gum as a result of teeth grinding. Dr. Klein, knowing that my wife was a diabetic, declined to provide my wife with antibiotics. There is absolutely zero reason that Dr. Klein made this choice, particularly as diabetics are far more highly susceptible to infection than the ordinary patient. Antibiotics are non-addictive and posed no harm to be prescribed even as a precaution -- still, Dr. Klein declined to offer my wife this simple dignity. A day after my wife's procedure, she was in an immense amount of discomfort and pain, and her swelling had grown well beyond just the exterior site of her procedure. When we called Dr. Klein to explain what was going on, his response was that he 'wouldn't be prescribing any further pain medication', which we were not asking for. Dr. Klein treated my wife as drug seeking. Dr. Klein had no concern for Abby's increased swelling and did not bring her back into the office until the following Monday, at which point, my wife was septic. Dr. Klein tried to clean up the mess he had created by bringing my wife back and reopening the incisions he'd created, and put in drains that, the surgeons at the hospital later indicated served no purpose. Dr. Klein then, finally prescribed my wife antibiotics and Vicodin. Because, as you can imagine, I had zero faith that Dr. Klein had my wife's best interests at heart, I took my wife to our primary care physician for advice. When our doctor couldn't find Abby's airway, I rushed my wife to the ER, where she was taken for emergency intubation and was treated for sepsis, and underwent two additional surgeries. Her throat was so swollen shut by the time she arrived at the hospital they had to use a pediatric tube, as a standard, adult sized intubation tube wouldn't fit. Dr. Klein's advice, at the second time we met him, was to wait until the next day to take Abby to the hospital. If I had taken his advice, my wife would be dead. As you can imagine, a year later, my wife is still dealing with the health impacts of Dr. Klein's lack of care. Dr. Klein's choice not to prescribe my wife antibiotics was not a violation of the standard of care - but remember this: the standard of care doesn't protect the A+ doctors, it defends the F- doctors Like Dr. Klein. When we went to get my wife's medical records from Dr. Klein, he did not apologize to my wife, and in fact tried to bring her back into an exam room. He also had the audacity to charge us for her medical records, which was an astonishing insult to immense injury. Dr. Klein is not just a reckless practitioner, he is a careless person. Avoid this practice if you value your health, and your life.

Unfortunately, at 66 years old, I had to have a tooth pulled. I was not going to have a hole in my…read moremouth so I went for an implant. Dr. Klein was very patient with me and answered all of my questions. He numbed me up good I didn't feel anything really! I must've made a face because one of the other nurses grabbed my hand to comfort me. It was a nice touch , it's now 24 hours later and I've taken one Tylenol in six hours. No pain thank you.

Dr. Sheth is the BEST! Always accommodating, great work and fairly priced. Wouldn't think of going…read moreto anyone else!

Dr Sheth is great. He was very calming when I had to get a crown (I HATE the numb feeling). He is…read morealways very pleasant and direct. He is great with my kids (and my husband lol). Everyone in the office is so sweet and always smiling. We love it here!

I'm so grateful to have been placed in rethink's care! the entire staff is so nurturing and…read moreknowledgeable. hard to find a practice that considers mind, body and spirit.

The best dentist in the area, hands down. She is a human you can communicate with, you can tell she…read moreactually cares about the work she is doing & she is very thorough with everything she does unlike most conventional dentists who seem a bit robotic & don't seem to care much about your overall health. Grateful to have her practice so close to me, don't know where I would be without her help!

Dr Burns was unable to help either of my children align their teeth and jaw correctly. Years of…read moreortho treatments and over $10,000 wasted.

**If you are in the market for an Orthodontist, I highly recommend you seek treatment elsewhere…read more **If you are currently a patient of this Orthodontist, I highly recommend that you seek the advice/opinion of another Orthodontist practice. When I was young, I receive care from this provider. This care included braces, as well as rubber bands. At the end of the treatment, my bite was still not corrected. Mary Burns recommended that I either have a jaw surgery or wear a specially made retainer. The Jaw surgery would not be 100% covered by insurance and it would result in eating no solids for approximately 6 months. My parents at the time did not seek the opinion of another Orthodontist, instead, they believed Mary Burns at her word. They opted for the handcrafted retainer. This hand-crafted specially made retainer was priced at over 2,000$. I do believe Mary Burns to be very cunning to offer this option because once you buy this retainer, you will be stuck/indebted to her. If this retainer breaks, the only way you can get another one is by going to her. The alternative would be to enter re-treatment and receiving the initial price tag of going through braces and whatnot all over again. In other words, you either pay up to $7,000 for braces all over again or pay $2,000 to Mary Burns when your retainer breaks or wears down. Most Orthodontists will not make the handcrafted specially made retainer because they see it as the chance to put braces back on you. It's also just for liability reasons given that they can't just make a retainer because another Orthodontist did. There was a 3rd option that Mary Burns did not offer, which was continuing treatment.

I lost my clear plastic retainer on a Saturday. I had gotten it from my original orthodontist,…read moreyears ago, in Texas. I called New Hope Orthodontic Associates first thing Monday morning and made an appointment for Tuesday afternoon. I showed up to my 3PM appointment at 2:45PM. I filled out the simple paperwork and was admitted by 2:55PM. They immediately took impressions for the new retainer (watermelon flavored - not the old gross putty I'm used to) and told me it would be READY in thirty minutes. I ran a couple of errands and came back to pick it up on thirty minutes. They were so incredibly friendly, both the staff and Dr. Burns. Best of all, the visit, including impressions, a new retainer, and a box for it, cost a whopping total of $80. This orthodontist is great and I would highly recommend her to anyone in the area.