I came in to get some gas and oil today at 7:00pm. I walk up and put the oil on the counter, The two young women behind the counter are talking to each other and on their phones. She scans my oil and I had to say excuse me to but into the conversation to order gas. She brings up the total, I scanned my card, put in my number, and it says approved. They are talking to each other the ENTIRE TIME.
I walk out to begin putting everything in my car and the girl who checked me out comes outside saying "your card didn't go through." I told her it said accepted on my screen or I wouldn't have walked away, she says it did not go through on her screen. I grab my wallet and go back inside the speedway. I asked her to make sure that if I pay for this again it isn't going to double charge me, she assures me it is not. I pay for the gas and oil again, walk out to my car to begin fueling up and grab my phone. Sure enough, the $23 purchase has been removed from my bank account twice. at this point I am less than happy but I continue to keep my cool as I have this entire time.
I walked back inside with my phone and show the girls that they indeed did charge me twice, she gets on the phone to her manager. She doesn't offer for the manager to speak to me, she simply hangs up and tells me that one of the purchases will go back on my card in 24 to 48 hours. on top of all of this, the girl never apologizes. Not once. this was clearly her mistake, I told her that it had been approved on my end and she was too busy talking to Her coworker to pay attention to what she was doing.
This is not the first time I have been disappointed by the customer service at the speedway, but I promise you I will never be going back. I was actually surprised when I got on here and saw they had two stars, that's two more than they deserve but I guess you can't give less than one. If I don't get the money back they will be serious problems. But my main issue, other than the fact that the two employees there are literally completely ignoring their customers who are standing right in front of them trying to check out, Is the complete lack of an apology. She knew she screwed up, she knew this was her fault. I told her my card was approved and I'm not going to scan it again if it's going to charge me twice, it was her negligence that caused this to happen so to not even say I'm sorry afterward? Shameful read more