The Freal machine froze on us and it said to ask an associate for help and the lady at the counter literally watched us look dumb pressing a bunch of buttons trying to fix it. She ignored us for about 5 minutes and then rolled her eyes and said "well i'm sure pressing the buttons 50 times isn't gonna unfreeze it" and we asked what we could do about it and she said "well it's frozen there's nothing i can do about it" and never rang up our slushie, had a bad attitude, and never gave us our receipt or even asked. Horrible customer service if you ask me. The machine literally said "please see associate for help" in red, and she just watched and then tried to be smart. read more