I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

So I asked for a cost for some services and the response was bring it in. We charge like $200 an…read morehour. What??

The generator was one of the elements on the RV that had been performing very well, had done all…read morethe required maintenance of running it monthly and oil was replaced this summer so for some unknown reason at start it would backfire and die a couple of times before running normal so we decided to find an Onan authorized repair shop, who else would be qualified to work on an Onan First visit was around the middle of August. I explained the problem and they made me sign a paper explaining their procedure, there was a charge of about 315.98 for "diagnosis fee" they can spend up to two hours to diagnose the problem. So we left the RV and would pick it up when ready. After a day or two they called for us to go and pick it up. We got there early and were told that they found nothing wrong with the generator, even the mechanic came to tell me that he found nothing wrong and it had been running just fine, I could not believe it because it happened to me every time, he reassured me there was nothing wrong and because he was the expert I believed him, he said he will drive it around the front. In a way I was happy because I though it was something so minor that got fixed when disassembling and assembling it back again. I wasn't totally convinced and.. Right before driving away and still in their parking lot I went to turn the generator on and just by pure luck the nice lady that works the front office was walking by to take the next costumer and she heard all the backfiring and how the engine died. Her description to the mechanic was my best help make a point about a real problem that went unsolved. I am not sure how the diagnosis was done the first time around but they called me the next day to say that the LP Regulator needed to be replaced, a week went by and I called to find out the status. I was told they had been calling Canada and had left a message. I called Canada and found out there is only one person working in the warehouse so I called a few more times until I got to talk to the guy (if he is pulling parts sure he is not at his desk) I politely asked if he could expedite the order. About a week later I was told the part had arrived, it would be a few more days to install and solve the problem. When I went to pick it up, they drove it around the front and I was excited and did not mind paying a 993.18 for the replacement of the LP Regulator. So before driving it back home I started the generator, lo and behold, still backfires but it wont die, the explanation was maybe there is a little bit of moisture or air on the line, it will go away after a few times. Not so happy about it but I had to believe them, they are the experts. Five weeks went by and I kept turning it on about every three days only to find out it didn't improve, so I called and scheduled an appointment since I had a couple of trips in mind. When I got there they wanted me to pay for the "diagnosis fee" again 315.98 dollars to which I refused because it was the same problem. Roger came out and I started the generator in front of him so he could hear how the motor hesitates and backfires at start every time. He agreed there was a problem and he said the only way to isolate would be to connect their LP supply directly to the generator to see if it does the same thing. That should have been part of the initial diagnosis, had they done that I would not be having this "deja vu" The uncertainty of not knowing whether they would absorb any "diagnosis time" made me make a decision to not return. It is not like I am going back with a different problem. Any customer service oriented firm should take responsibility and agree to carefully asses the problem and find a solution. I never had to physically demonstrate any problem I had with a vehicle to prove that there is a problem, never. So why this place could not tell there was a real defect and come up with the real cause still baffles me. If you are a trained technician you should pick it up right away the very first time, your trained ear should catch it, mine did!. Maybe they are too busy working on fire engines from Fire Stations that have deep pockets with taxpayer money. Minus four stars for trying to swindle me with a "new" diagnosis fee, they got their training from a used car dealership in Kalamazoo, somewhere between Detroit and Chicago

The staff here is absolutely fantastic. I had a problem when the Cummings dealer in Manassas, VA…read moredid not tighten a nut on the fuel pump after they put in 6 new injectors a fuel pump and a new fuel tank for close to $20,000. My RV was extremely jerking and jumping as the connection to the fuel pump was loose. We drove to this Cummings dealership and they were real people who really wanted to help us. They sent out their best staff and figured out the problem with the fuel pump within an hour and we were on our way. If they are always like this, I would go to them in a heartbeat. They were just wonderful when we had already been through almost 6 weeks of semi-hell and they rescued us. They really talked to us as people and not as customers They were great.

Avoid. Hired for an AC compressor replacement. Minimal…read moretools, had to lend a 10mm socket, one of the most common tools needed to work on cars nowadays. Released freon from the system into the air. Didn't complete the job. Paid for some parts and hours prior to completion - big mistake. Then ghosted. Just avoid.

A little pricey. Failed to get back to me with price parts on another potential repair after I paid…read morehim and he finished the job. Not a big deal but I put some stock in a person's words. Texted him later for another repair and he was about $100 more than another person.

Good mechanic in 919 area good and honest he doesn't overcharge good pricing and good workread more

As a woman, I can tell you there's no shortage of mechanics out there who will look at your car and…read morediagnose you with stuff you don't need just to charge you more. Clyde at Pass The Wrench doesn't do that. He's a fine young man who provides quality, affordable service. If the job isn't done that day, you pay him when it is. I seriously lucked out by asking on Reddit if anyone knew of a mobile mechanic that could come to our house and fix out Infiniti, someone recommended him. He answered his phone right away, listened to the issue, and came plenty prepared. Not only was he fantastic with the service he provided, he was able to get us discounts on the parts we needed, willing to work around us very close to Christmas (even offering to work ON Christmas), and it turns out he can do more than just cars. Since moving to NC, all we ever hear about is how everyone in this state has "A Guy" they know that can do fix-it/handy projects around the house. Clyde at Pass The Wrench happens to be That Guy for us now. It's rare you find someone that loves what they do and is willing to do good work at a good price without trying to swindle their customers for a quick buck. When it comes to local businesses, Pass the Wrench is exactly the sort of place I want my money going because the person running it happens to be just an all around good human. He might be based out of Raleigh, but he services all over and will come to you to fix your car. We're out in Clayton, and he came to us without issue. I will personally be recommending him to everyone I know.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

They were so helpful when doing my door lock in my car. The price wasn't that expensive and the…read morefront desk was nice.

This place is horrible I took my car to get the air conditioner fixed and they had my car for two…read morewhole days and charged me 1350.00 and my air conditioner still blows hot air. They forgot to put my engine cover on and told me the next day. I do not recommend this place they are a rip off.

I drove from nyc and had tire problems, thanks to the guys they got my Back on the Road safe …read more.. thank you so much , I value honest ....

I was towing my boat on a trailer on I95 through North Carolina when suddenly the treads separated…read morefrom both of my trailer tires. I used Yelp to find the nearest tire shop who might be able to help me. I called Lugos tire & Road Service in Kenly NC and told him about the incident. He told me that he had a pair of similar size trailer tires that should work for me. I limped the trailer a few miles and arrived at the shop. A mechanic directed me to the area where they wanted to perform the work. They informed me of the price and that they only take cash or Zelle. The price was very fair and within seconds of my approval the trailer was lifted on a pair of jacks and both wheels were off. They mounted brand new tires and heavy duty valve stems, balanced the wheels and had them on the trailer. I was shocked to see them take the extra care to measure the lug pressure with a torque wrench. Lugos Tire sells new and used tires, repairs tires and offers road service. They were a godsend when I was in need. Amazing service and great people. I highly recommend you buy your next tires from Lugos.