Dr. Eric Lau has been my dentist for 10 years now. He is a down to earth funny guy. Before we found…read moreDr. Lau, we have been switching dentist every year because my mom didn't like the fact that the dental hygienist just keeps reminding us of our gum recession problem in our family. It's like having constant reminders that your teeth will fall out someday every 6 months. We are very happy with Dr. Lau and the dental hygienist ladies. They are very easy to talk to and we always have different funny stories to share each time during dental cleaning. It feels like going to dentist to catch-up with friends than just going in for teeth cleaning.

From the owner: At Dr. Eric Lau & Dr. Clarence Wong, your comfort and health are important to us. That's why we are…read moreso proud of our smiling and knowledgeable team of Richmond, BC Dentists.

Both Dr. Janice Sayson and Dr Tim Sayson are amazing,caring dentists. I have been going to their…read moreoffice for decades now. Recently Dr Tim Sayson had to remove an infected root canal tooth for me...he did an amazing job, taking it out,checking on me throughout the process,following up with me and I am delighted to say it has all gone smoothly with his outstanding care. Thank you so much Dr Tim Sayson. i also appreciate their follow up with me...making sure no issues,pain have occurred. My deepest thanks to both Dr Janice and Dr Tim Sayson. They are excellent caring dentists.

Highly recommended. I've been coming to Dr. Janice Sayson for three years now, and every visit has…read morebeen smooth and hassle-free, from the booking to the insurance paperwork. Cathy, the receptionist, is always on top of her game. I've had her process both Canadian and American insurance forms. There's always ample free parking in the lot surrounding the office, housed in a converted cottage of sorts -- makes for a much less intimidating experience. Coming from Vancouver, I find it easier to drive out here than, say, downtown. I'm usually worked on by Faye, a virtuosic periodontal maven who specializes in all gum-related wizardry and wields an arsenal of gadgets and metal tools... She's incredibly detailed and conscientious in ferreting out all the gunk that shouldn't be there. Between Faye and Dr. Sayson, I trust their assessments and recommendations, because I feel they balance unattainable ideals with (my) practicalities and plenty of common sense --- for what's best for me and my teeth. Sure, I don't floss as often as I should. And I probably don't visit my dentist as often as I should. But whenever I do visit, it's an appointment I not only *don't* dread, but even *almost* look forward to! Besides, being located just beyond the busy commercial hubbub of No. 3 Road, what better excuse to treat yo'self to a bout of delicious dim sum afterward? Anyway, I usually don't gush about such things if it's not a perfect xiaolongbao, but hey -- in order keep eating, I need to keep my teeth! (And so do you.)

I love this place!! They make it so easy, the dentists have amazing bedside manner and make you…read morefeel so comfortable. They directly accept insurance and can arrange payment plans with you so you can get what you need done before it becomes a bigger problem.

Dr. Chaudhry and all staffs including the front desk in the Clinic are kind and helpful. They…read moreperform their good job. I definitely recommend patients who want to have their dental needs, Lansdowne Dental & Implant Clinic must be one of the considerations.

I've been coming to Richlea Dental for a little over a year now and they are amazing! I was…read morereferred by my Dad and they just so happen to also be a participant in my post-secondary institution's dental network to give lower rates to students: bonus! The desk staff are wonderful, always very helpful in not only booking appointments but helping you calculate cost and not only ensuring the insurance companies cover what they claim to cover but contacting them on your behalf to sort out all of the paperwork related to the work you're having done. The hygenist staff are all really sweet and helpful in educating you about what you can continue to do at home without sounding condescending and without lecturing you (like most other places do). They're also all very good at what they do. What I mean by that is, I have sesative teeth and have had horrible experiences elsewhere where people have basically ripped into my gums with floss. But not here. They clean your teeth well and they do it gently, all the while checking in with you to ensure you're comfortable. And at the end you get the goods: new tooth brush (I ask for extra-soft's because they're so difficult to find in stores), mini-tooth paste (like Colgate Total or Colgate Sensative Pro-Relief), floss and even lip-balm occasionally! The dentists (Dr. Yu and Dr. Hutchinson) are great and straight to the point about how your teeth are doing, again, without the condescending/lectural stuff you might get at most other places. They also bring in a oral surgeon when needed who is absolutely fantastic! I had a consult on having my wisdom teeth out last year and Dr. Yang went through every step of what needed to be done, the options I had in terms of sedation, and what he recommended as well as what would be the cheapest option (which happened to coincide with his highest recommendation). When I decided on what path to take he went through all of the aftercare and sedation-related information and addressed all of my concerns regarding the procedure. The surgery went great, I don't remember a thing. I had minimal pain afterward and about 4 days into healing I had some concerns regarding the swelling so I called the office for advise. Dr. Yu told me what to do and even called around to get a second opinion for me! But they went totally above and beyond when both Dr. Yang and Dr. Yu gave me their cell-phone numbers in case I had any questions/concerns after office hours! Everyone who works here is completely dedicated to giving the best patient care possible while maintaining a stress-free environment. In addition they stay open into the early evening so you can go after work as well as on Saturdays. How cool is that? Please note however that they are *not* wheelchair accessable because they are upstairs in a building that unfortunately does not have an elevator.

Fantastic, professional, and friendly staff. As soon as you walk in it feels like a nice home…read more Referred the rest of my family and then extended family and everyone loves this place. Dr Billy Yu and the staff really work hard to give you the best oral health while ensuring your comfort.

I actually like seeing these guys at ironwood dental, something i cant say for a lot of dental…read moreoffices. From the friendly yet very knowledge reception staff Lana & Alisha to their awesome hygienists Shiv, Flo & Angela everyone really makes the experience comforting and stress free. Of course it all comes down to the dentist and I cannot say enough good things about Dr Neelum Jamal. Shes super attentive and understanding of your situation. She'll never oversell something she doesnt think you need and she'll work with you to make sure the procedures needed are as painless and done efficiently as possible. Ive had 3 crowns installed by Dr Jamal and all three experiences have been fantastic. Keep up the great work Ironwood Dental, you guys are heads and tails above other offices.

I had the amazing opportunity to work with dental tech/assistant Angela Singh during my Invisalign…read moretreatment over the last two years. Angela ensured that my treatment plan went accordingly and that I was informed every step of the way. She also ensured that services were collaboratively with dental service providers out of country. She is very professional, goes above and beyond and ensures customer satisfaction before you leave each time. She has been such a delight to work with and always has a happy demeanor every time you go in.

I went there because of the good reviews. However, it turned out to be the worst dentist…read moreexperience ever. The hygienist brought me to the chair inside, then she pointed at the seat at the corner and said, 'purse'. She could have just told me politely. Would she have done that if I were male and 60? She seemed crass and uneducated. Then the dentist came in and asked me where I lived and I told them. Then the hygienist sneered and said condescendingly, "I thought you wrote down the x street". There was nothing funny about my writing because it was clear. When the hygienist brought me to the x-ray area, she lowered the machine so I needed to slouch. Then she demanded, "Stand straight" and she pressed down my shoulders with her hands. It was inappropriate. She should adjust the machine to fit the patient and not the other way around. It was difficult to stand straight because she lowered the machine. Furthermore, she did not tell me that the x-ray machine would revolve and it hit my head. She laughed and said, "Sorry, I forgot to tell you." This could have been prevented if she was competent. Also, the hygienist interrupted us when the dentist was speaking, and the hygienist touched my face and chin unnecessarily many times (e.g. closing my mouth after she put the tube into my mouth but she could have simply told me to close my mouth). The hygienist and the dentist both touched my hair and hit the chair many times as well needlessly. If they were skillful, they would not touch my hair. It is common sense to warn someone before you touch them, especially when you are a professional. Moreover, it was a loud place and I was not sure if they were talking to each other or talking to me. The receptionists were not friendly. After seeing the dentist, she told me to see the receptionist for the receipt. When I went to the receptionist, she looked irritated and said, "The receipt is still printing." She acted as though I was rushing her but I did not say anything. She threw the bag of samples on the counter reluctantly for me with a condescending attitude. The receptionist made us wait for the receipt by chatting with the other receptionist and said that the paper got stuck. Their attitudes were unprofessional; they looked like they were the dentist's aunts who were employed simply due to their relation. The dentist asked if I grind my teeth when I sleep, and I said no. Then she and the hygienist said, "I can see that you have grinding teeth;" "Yeah, yeah;" "Yes, yes" without showing me. Without offering advice or providing any value, it was clear that they just wanted me to listen to them. In addition, the dentist hastily put the fluoride on my teeth and left tons of residue on my teeth and lips, and I noticed this only after I departed. The dentist did not put the fluoride on all of my teeth; it was very quick. Also, she told me that I could eat right away. That was unusual; usually, we need to wait for at least 15 minutes for the fluoride to work. There were minimal blood stains on the edge of my lips as well. They should have ensured that the patient appeared fine prior to the patient's departure. No dentist would do that if they cared about the patient. They were very careless and unprofessional, and I doubted that the hygienist was licensed. P.S. The dental clinic is inside the medical clinic. New patients would not know where the dental clinic is. The receptionists of the medical clinic should ask the patients if they are there to see the dentist when they first arrive. The receptionist of the medical clinic had wasted our time by asking for our information first and thus made us late for our dental appointment. When I went to the counter of the dental clinic, the receptionist of the dental clinic put the form on the counter and assumed that it was for me without asking for my name. That was rude. I noticed that there were still some stains on my teeth after the cleaning. They made me want to visit another dentist immediately.

Dr. David Poon is a family dentist trained in Hong Kong as a pediatric dentist. He has a great…read morepatience with children as my daughters love seeing him since they were babies. Dr. Poon's staff are very friendly and professional, especially his dental assistant Betty. It is always a nice experience when my family sees Dr. Poon, even at times when the situation would have been quite tense such a when my daughter broke her tooth. I highly recommend Dr. Poon for families.

Today, was my first time going to Dr. Poon. I'm sad to say that I am utterly disappointed with my…read morevisit, and came out with a sour mood. The way he treated me was unprofessional, and straight up rude. Here is how my appointment went; I was ready in my seat, excited to get my teeth cleaned (as I do like going to the dentist). He introduces himself and asks a little about my transition from braces to now and gets down to checking my teeth. He doesn't ask how I am, or how my spring break is going, or what I'm currently doing in life. I was just another person he could feed money off of. He then makes me hold a mirror in front of my face, and shines the light at my teeth, telling me that I'm brushing my teeth wrong, and that I should be flossing everyday. I listen carefully, as I do not want to be a rude patient. (Keep in mind, I brush my teeth twice a day, and floss everyday, so I'd assume that my teeth are actually pretty clean.) I listen to him, telling me that I'm supposed to floss, making eye contact and nodding, and he seems to be getting more agitated with me (I still have no idea why he was so angry). He then speaks to me in an annoyed voice as if I'm a child and says "Do you want me to clean your teeth or not?" Keep in mind this man is around his early 50's, and is speaking to me like some moody teenager. I then am astonished by his poor attitude and ask him, "Is this not your job? Are you not supposed to clean my teeth?" He then retorts to, "And it's also your job to keep YOUR teeth clean." As I'm very responsible with my teeth hygiene I believe this to be true. By this point, I'm fed up with his behavior and looking straight ahead. He then continues on to "clean" my teeth. Everyone knows the feeling after an appointment, the sore gums from picking, the teeth feeling spick and span... I did NOT feel any of this. I felt like I had just brushed my teeth. This appointment took a mere 20 minutes. How is that possible?! At my other dentist, an appointment like this would take at least 45 minutes. He seemed rather angry at me, and didn't want to actually clean my teeth, so he rushed and kicked me out of there. I am so upset by what has happened during this appointment, I will not be going again. Not only is his attitude poor, but so is his quality of work. I DO NOT recommend going to him, as he has unsatisfactory results.

I've been a regular for many years. Dr.Chen does a decent job cleaning my teeth and it doesn't hurt…read morelike previous dentists' I've been to.

My Dental hypertension Krista is amazing. Very professional and she makes the appointment fun and…read morepainless.

BE VERY CAREFUL ABOUT COSTS HERE. I WAS CHARGED 82 DAYS LATER AFTER BEING TOLD I WOULD PAY NOTHING…read moreOUT OF POCKET. I originally booked a routine cleaning. They told me it had been a while since my last X-rays and recommended routine X-rays. Before I agreed to anything, I specifically asked if this would cost me anything out of pocket. I had already given them my insurance information. I WAS CLEARLY TOLD NO. I WAS TOLD MY INSURANCE COVERED IT. So I agreed to the X-rays. Then, 82 days later, I was charged anyway. And this is the part that really bothers me. Their own bill shows the X-rays were done on July 2. Their records show my insurance payment was received on July 7, only 5 days later. Yet the remaining amount was charged to me on September 22. THEY KNEW WHAT INSURANCE HAD PAID 5 DAYS AFTER MY APPOINTMENT, BUT I WAS CHARGED THE REMAINDER 77 DAYS AFTER THAT. I have attached the bill with my personal information removed so people can see the dates for themselves. The bill shows the July 2 treatment, the July 7 insurance payment, and the September 22 payment. This is NOT about $32.50. It is about me asking a very simple question before agreeing to something: "WILL I HAVE TO PAY ANYTHING OUT OF POCKET?" I was told no. I trusted what I was told. I agreed based on that answer. Then I was charged almost three months later anyway. Unfortunately, the actual dental treatment was also a terrible experience. I later went in for what should have been a relatively simple filling. I specifically wanted them to deal only with fillings that actually needed treatment. ONE FILLING TURNED INTO APPROXIMATELY FOUR VISITS. That meant repeatedly changing my schedule, taking time away from work, travelling back to the clinic, losing my own time and earnings, and going through the inconvenience of having the same issue dealt with again and again. And after all of those visits, THE PROBLEM STILL WASN'T PROPERLY RESOLVED. I was still having problems and eventually had to go to another dentist. So for me, this was not one small mistake. It was repeated appointments for a filling, time away from work, an unresolved dental problem, and then finally being charged months later for something I had specifically asked about BEFORE agreeing to it. There is also a reason patients should be able to rely on conversations about cost. The British Columbia College of Oral Health Professionals (BCCOHP) requires oral health professionals to obtain informed consent before providing care. Its standards specifically require communication that allows patients to make informed decisions, including discussion of treatment options and associated costs. BCCOHP also states that its standards are mandatory and that failure to comply with them may be considered misconduct. Any actual finding of misconduct would, of course, be for the regulator to determine through its investigation process. I am not claiming that BCCOHP has made any finding about what happened to me. I am saying something much simpler. IF A PATIENT DIRECTLY ASKS WHAT SOMETHING WILL COST BEFORE AGREEING TO IT, THE ANSWER SHOULD MEAN SOMETHING. If they had told me, "Your insurance may not cover everything and you might have to pay the difference," fine. I could have made that decision myself. But that is NOT what I remember being told. I asked. I was reassured there would be no out-of-pocket cost. I relied on that reassurance. 82 DAYS LATER, I WAS CHARGED ANYWAY. After the repeated visits and unresolved filling problem, this was the final straw for me. MY ADVICE TO ANY NEW PATIENT: GET EVERY COST ESTIMATE AND EVERY INSURANCE ASSURANCE IN WRITING BEFORE YOU AGREE TO TREATMENT. I genuinely wish I had.

Based on the positive Yelp reviews I decided to switch dentists. I was not disappointed…read more Dr. Yu was very professional. He gave me a very practical assessment of my dental health. He identified issues that I had previous knowledge of from other dentists, but where he differed was he did not recommend any expensive procedures. It was refreshing sitting with a dentist and not feeling like I was getting sold something. Without mentioning the reception and hygienists by name all I will say is they were great. They were warm and welcoming. Going to the dentist is never at the top of my list of things to do, but my experience at Terra Nova Dental Centre is about as good as it gets. I would recommend them to anyone without hesitation.

This dentist filled my lower right molar instead he should have done a root canal. I was in severe…read morepain for a week and he was on vacation so he couldn't prescribe me any antibiotic. He said we need to do a root canal now. So I made an appointment but I missed it due to a family emergency. So after taking the Antibiotic for a week, the pain came back after a month and I made an appointment to see him. I walked in the clinic, from his secretary to dental hygienist and the dentist himself were after me for missing the appointment and dr yu clearly said "I am not lecturing you but as business person I lost the sale and had to pay my staff. You should have given us 24 hr notice to cancel so I could have used that time and I lost so much money because of you guys....and you got the estimate for your daughters Invisalign and never got them done". We have been going to this dentist since 2002, we don't have any dental insurance and we have to pay each time from my pocket. For my daughter I paid whatever the consultation was but he quoted an amount that I couldn't afford at that moment so we never anything done from him or any others dentist. For my husband he said it will be cheaper if you just get filling done for now but you need a root canal as it would be cheaper to just have the filling done. He charged me 380 dollars and for root canal it would only be another 300. He didn't give me any price point if though I asked him twice. And now the pain I had gone through for about 2 weeks and now again I am in pain or a week. Who is accountable for the pain I am going through. He just cares for money that's it. He is just a business man not a dentist.