We have had a positive experience. It was hard to get in, but right now, everyone is in counseling and it's a very positive thing in my opinion. They ensured that everytime I called to inquire where we were in the waiting process or finding us the right cousnelor, I felt heard and that they were hunting answers down for me. I was able to get my son in with a provider, that we think is okay, but with the demand right now, we didn't have much of a choice and he needed to be seen (directed by school). We have had fortune getting appoitnments and talking with the counselor between appointments and that's more than some do. The waiting room is clean, the parking is easy, restrooms in the builing in Arnold is nice. read more

Stay away from Dr. Herman!! For someone that is supposed to help and treat people with anxiety, he is rude, arrogant, belittling, has the "time is money" attitude and to be honest, I feel he CAUSES anxiety! I would NEVER suggest this man or the practice to be honest. The front desk people weren't the most welcoming either but compared to the doctor they were a joy. Stay away, there are MANY doctors out there to help and that want to actually help! read more

My daughter is having a lot of depression right now after her car accident last week. We made an appointment to see Dr. Money for 2 weeks. Just got a phone call from the office that they are no longer accepting returning patients. Doesn't even make sense. she's been going there for over 10 years. No wonder mental illness is so bad and so many people are committing suicide. read more

If there could be a negative star rating, I would give it. I called back in October 2020 to schedule an apt, after taking the necessary information, was told that it would be 2-3 weeks while they matched a doctor with the case. After 4 weeks of not hearing back, I called them. The doctor I had hoped to be matched with, was not going to be returning calls till January! This was a time sensitive case and shouldn't wait. I said I would go with a different dr. They would call back in a week, in addition a second office was to follow up. After 10 days, I called them back, only to learn that no one would be available to pick up the case. Horrible, irresponsible service. Would not recommend this business to anyone. read more

I have tried a number of times to set an appointment to see Kristina Money MD I have never received a phone call back after making a number of times the number they provide to set appointments just goes into voicemail it's very unprofessional to not return phone calls if this is an example of their practice thanks but no thank you read more

I would like to state for the record that Dr. Herman is quite possibly the most irresponsible doctor that I have ever worked with. Dr. Herman lacks both the bedside manner that comes with working with mental health, and even more worrisome is his lack of interest in his patients and his inability to bear responsibility of the medications that he prescribes, as a patient when I asked simple questions about my medication, his response was reliably to refer to a website which presents patients with the concept that not taking your medication at your doctor prescribed dose is a good idea. Many times after browsing the website I found links that the doctor who wrote the website that where from unsubstantiated non-medically researched articles. Further, based on his reliance on this website I cannot reliably trust his prescribing methods and apparent lack of knowledge on the medication that he prescribes. His response to me asking him questions specific to my case was that he had a patient roll of 1800 patients and he lacked the ability to remember or treat each patient with individual recommendations, this is both astounding in his blatant disregard to be responsibility of his patients and unfortunately breaks his Hippocratic oath as I would hope you know a doctor of mental health must be aware of the medications that he prescribes, when it comes to the dose and specifics of a patients history, Dr. Herman does not seem to understand or refuses to accept his responsibility in prescribing medication. read more

The administrative staff was so rude when calling to schedule an appointment. They interrupted me multiple times and were not helpful.

Called twice to schedule an appt and got was directed to voicemail box both times. Never heard back. Very unprofessional.

Dr. Money is a good psychiatrist, but be wary to always mark down your appointments as soon as you make them, as the front desk may not call you to remind you and then you'll be billed a $65 no-show fee (they'll tell you that reminder calls are just a courtesy, and that they aren't required to make them). A better reminder system would definitely be appreciated. read more

I have made several attempts to correct the issue of being billed for a cancelled appointment ( appointment cancelled 23 hours prior ) due to an emergency ( family death and emergency travel) Dr Money has refused to answer any of my messages and requests to be seen for a follow up. It behoves me that this is a behavioral health clinic. I refused to pay a 90 dollar fee for an appointment when I had such an emergency. Ignoring patient care is a very unethical practice by Spectrum Behavioral Health. Fortunately, I am not in dire straits and will move on. Please be aware of the lack of empathy and concern for the people that are seeking behavioral health support by both this organization and Dr. Money more specifically. read more

I would like to start by saying Dr Robert Herman is the worst doctor I have ever encountered in my life. He is rude and arrogant , has a terrible bedside manner, doesn't care about his patients at all, and talks down to you makes you feel inferior to him. He dismisses questions like you're stupid. He has no compassion,and is not friendly . He keeps you waiting at least a half an hour. He tries a shotgun approach to meds to keep you coming back. The 1st appointment I ever had with him, he made me wait in his office, then entered eating a greasy egg sandwich that was all over his face and wrinkled shirt, and I thought, this is the Dr??? My therapist said to stick with him and give him a chance. Big mistake. The last appointment I had with him, he only spent 5 minutes with me to give me a Rx which was not written out correctly and had the nerve to charge $175. When the pharmacist said she couldn't fill it, he reneged and said he wasn't going to prescribe it anymore and would not honor the original Rx. Then he refused to give me a refund for the non appointment. Trust me every one should avoid him and find a decent Dr. Therefore, I give him a rating of 1 star. read more

Run far away from this place, I have been fighting with them for over 2 years on fees that they want to charge me for missing an appointment even after I called to cancel them. The business office is very rude and condescending and will just give you the run around. Be careful when signing anything from them because they can charge you what every they want for a missed appointment. I never in saw Dr. Money and she wants me to pay $100 for a missed appointment even after I called them to tell them they are not in my network and please cancel the appointment. There are other places out there that are in business to help you not just take your money. read more