Not welcoming at all - no hello or goodbye - didnt notice we were in the shop - they just continued…read moretalking together. That's a shame! Pity... we wanted to buy 2 pair of glasses. But apparently they don't need to do business. Will never go again.

I have never had issues with my eyes but this weekend i started to suffer a lot of pain in both my…read moreeyes, so much so that i have been using eye drops, pain killers and even resorted to ice packs on both eyes, to try and alleviate the pain. I made an appointment on Monday to be seen at 16.40 the following Thursday. I mulled this over and thougyt three days is a long time but i can wait. I arrived there today at 16.40 only to be told i didnt have a appointment as it is for next week. There is no way i booked for Thursday week. Eventhough i am in a lot of pain, they offer no help of solution. I have now wasted 3 days where i could have arraigned a different optician to see me. So now there are no opticians open for me to try and get an appointment, i will have to book somewhere else a possibility spend another weekend in pain. I have never seen such a lack of empathy from anyone. This is singularly the worst experience i have ever experienced, and i have gotten my arm caught caught in a 40 tonne machine, broke two bones in one arm, and watched as my son fought meningitis. Such a lack of caring i though was impossible from someone in the a field of practice that is supposed help people. I have never given a review before, be it good or bad and i intend never to do again but this business (and i use that term lightly) is beyond reprehensible and if you, your family, friends or your worst enemy mentions they are going to them, i would just give them red hot knitting needles and tell them to insert them in their own eyes as it would be a dam sight better that stepping one foot across the threshold of that place.

Don't go to this optician, they have been holding in excess of 500 euros and the glasses have never…read morearrives. I am now trying to get my money back

From the owner: Optician in Dun Laoghaireread more