It was series of unfortunate events at this particular store. Firstly, one person misquoted my glasses, not factoring in the new health plan statements. I would normally class this as a fair enough mistake if it wasn't for the fact that this staff member checked the book several times. Another person who served me was new at the job and should have had a mentor there watching this staff member because the spec savers form from a previous staff member confused them and they had to write out everything in their own way. I was sympathetic for quite some time but after forty minutes of checking, re checking, talking to other staff, because this staff member really wasn't sure, I was ready to get out of there. I gave them my card only for there to be a significant gap! To give the staff credit, they were really apologetic and understood if I didn't want to pay. When I eventually decided to get them and came to pick them up, I struggled with the change of prescription. Another staff member who couldn't fathom my type of script for my age kept indicating I wouldn't know what to expect and kept suggesting things that I had experienced before. Despite my constant reaffirmation that I had worn these kind of glasses my whole life, they kept slipping back into intimating that I didn't know what I was talking about!!!! I came back after a few days to readjust them. They had been severely uncomfortable and I had another glasses store loosen them to ease the discomfort. This had caused my glasses to slip - the other store said that I would need the ends significantly bent so that they wouldn't slip, but being another store, I wanted to leave any errors to Specsavers so that they would replace any possible damage made. So I went back to Specsavers where they readjusted it, but the discomfort was back a few hours later! Am a little over this store at this point and after a long day, just pull the side over my ear to let the side of my head recover... -_- read more

I recently had an optical emergency. My glasses (orignially from Specsavers Marion - west) came to pieces in my hands on a Wednesday night. Regardless of the cause (be it faulty frames or one too many roundhouse kicks to the head that sent them flying at karate training) I had to do something. (In the mean time all I had were some out of date wrong script contacts and some prescription sunnies - neither of which incidentally were a great look at work!!) So....at 9pm I hopped on line and filled in the web form to see if I could get an appointment to get assessed for new contact lenses and see if the glasses were repairable. By about 930 Thursday morning they called me and made a time for me to come in that very afternoon to the East store (I wasn't aware there were two but the west store pointed me in the right direction = East!!). They took a look at my glasses and decided they were cactus (and now out of stock) but said since it was only a year or so since I got them they would replace with a frame of my choosing. Unfortunately they said this would take 10 days. They also tested me for glasses and contacts (even though I only got tested last year for glasses) and charged me nothing. They had to order the contacts for me to try which they said would take a few days. By the following Monday I got a call to say my new glasses were in - a week ahead of schedule. Went to collect and the contacts were also in so I made an appointment for that Thursday / Friday. I also chose 2 pairs of new frames to order a back up pair of glasses and sunnies incase of future mishaps. The gap was about $40 or less (due to antireflective lenses). Contact lens trial went well and they assisted me order online (cheaper) and the new lenses arrived to home about a week later. The contacts are working out great for training and the new specs are all fabulous and stylish. The staff at the shop were super helpful and even though the shop was always busy they always took the time to explain things / help with choosing frames / fitting things properly etc. I will definitely use them again! read more