My mom was on the Oncology floor for a week and all the nurses (especially Amanda, Stephanie,…read morePaula, & Cheryl) were super friendly and helpful as well as Dr Ruth Lamar, a great Oncologist!

THe Children ER staff was great. We are not from the area and they made everything very easy. I…read morefind it unusual that everyone you encounter is pleasant and helpful especially at a hospital. Franklin TN residents are lucky to have a good hospital.

Was there for a procedure 7/31/26. Patient…read moreRegistration/waiting room very nice and inviting. Check in was smooth and short. Staff was great. Every single person i encountered from the nursing staff all the way to Dr. Rankin, were professional, compassionate, caring, completely thorough and went above and beyond in my opinion. I hope i don't have to go back for medical reasons but i wouldn't hesitate to go to this facility.

Night shift adult ER staff is reckless and unprofessional. Family member reported 10/10 abdominal…read morepain, taken by ambulance to ER. Triage dumped them in the waiting room for 3 hours until morning shift arrived. Told them to settle down when they asked repeatedly for help. Told all beds were full. ER morning shift diagnosed in minutes: Appendicitis, immediate surgery. Imagine if the appendix had burst! By the way, there were dozens of empty beds in the ER. Staff needs to not treat everyone like junkies looking for pain meds. And don't lie about beds being full and make sick people wait for the next shift. If you can't do better, find another job. It's sad because day shift was wonderful. We've had really good experiences every other time here. But this experience really ruined all of that goodwill.

Bait and switch. Allows online booking only to be called back and told services are not actually…read moreavailable and next option is months away.

In my 40+ years, I have been to my share of Doctors, but my visit to Dr. Babalola was different and…read moretruly memorable for all the right reasons. She made me feel so comfortable it really didn't feel like a Doctors appointment. The service was courteous, very professional and her depth of knowledge is evident. Never recommend Doctors before now, but there's always a first time for everything. Guess the best way to confirm this is for you guys to go visit yourself. Remember......... I told you so.

I am very disappointed with Dr. Mcdonald. I began seeing her a couple of years ago when I first…read moremoved to Nashville. From the beginning I felt she was rather unfriendly and someone I was hesitant to speak to about medical issues. I had already tried a couple of physicians prior to Dr. McDonald and was getting discouraged with the process so I decided to continue seeing her. Recently I was sick and scheduled an appointment with her. I cancelled due to feeling too ill to drive the 30 minutes to her office and asked to reschedule. I ended up cancelling the rescheduled one after finding an over the counter medicine to combat the illness. Today I came home to a letter stating Dr. McDonald would no longer be my physician due to no-show appointments. The appointments that I called prior to and let the front office know that I would not be attending due to my illness subsiding. This upset me greatly because the process of finding another physician (especially with a long list of medication and mental health diagnoses) can be very stressful. The judgement and pretentiousness of that office astounds me, and the fact that a patient can be dismissed after rescheduling/canceling an appointment is baffling.

A few years back I found myself in a pinch when my PCP had to suddenly retire due to an illness,…read moreand I had not yet found a new PCP to replace her. A Minute Clinic NP referred me to Dr. McDonald for a follow-up. I'll admit, I was very hesitant as I wanted to stay within the Vandy Group of physicians. But feeling as though I had nothing to lose, I gave her a shot. For roughly two years, Dr. McDonald and her staff provided me with great care. It was easy to get an appointment on the fly, as well as navigate to and from appointments. Unfortunately, this came to an abrupt end. I found myself reminding the staff over and over again of my allergy to one particular medication. Lo and behold, right before a holiday weekend, I drove to the pharmacy to pick up my prescription her office had sent over. The pharmacist advised his records indicated I was allergic to the medication prescribed, and he refused to fill it. Sure enough, it was the same medication I had reminded the office of on numerous occasions. So there I was...a few minutes after 5pm on a Friday afternoon...frustrated. I took the pharmacist's advice and called the doc's answering service. I advised the call taker of the situation, but she advised she could not page the physician on call over prescription matters. I reiterated to the call taker that the office had already called in the prescription (non-narcotic by the way), but had made a mistake. The call taker then again refused. Five days later when the office reopened, the office staff seemed anything BUT concerned over the matter, and half-ass apologized. As a result, I shall no longer use or recommend their services.

Go only if you have to go to the hospital otherwise I would tend to avoid it. I'd rather go out and…read morehave something to eat or rather go out and have something else to drink or what have you but the hospitals pretty good when you need it so that's all I had to say.

FULLY STOCKED, CAPABLE, AND EXCELLENTLY STAFFED EMERGENCY ROOM!…read moreI WAS SEEN & TAKEN TO MY PRIVATE ROOM IN UNDER 4 MINUTES! INSTANTLY MY CAREGIVER WAS IN AND CHECKING ME OUT (delaying the paperwork and insurance until the end of my visit); when this High Tech "George Jetson" Device, pictured Below, discreetly and swiftly gathered all of my Personal information. I was highly Impressed with the Many Tests they performed. An EEG, A Chest X-ray, throurough Body Exam, Temp, BP, Pulse, Oxygen levels, plus Breathing Treatments and more important things that I can't now Recall? My Final Diagnosis was my very 1ST COPD FLARE at a terrifying and dangerous level and They immediately Referred me to a Qualified Pulmonologist ASAP. Also Prescribed me my 3RD Btl of MEGA STRENGTH PRESCRIPTION COUGH SYRUP + A full Dose of ANTIBIOTICS + as Well as a full Dose of STEROIDS! OVERALL, I have NEVER BEEN TREATED SO PROFESSIONALLY AND THOROUGHLY, all in a very brief time span! I am beyond impressed with TRISTAR, [I will never bother or risk my health with the Subpar Treatment offered at WalkIn Clinics] I did remain quite ill with Continuing Bronchitis as well as a newer Upper Respiratory Bacterial Infection that hung w me for 22 straight days! I had to go through another 2 Full Rounds of ANTIBIOTICS plus another 2 FULL ROUNDS OF STEROIDS before I ever began to Clear Up. I have been Referred to a full fledged PULMONOLIGIST to find the real severity of all this.

Vanderbilt doctors and nurses took incredible care of my father and our family during a vulnerable…read moretime for all of us. State-of-the-art technology, empathy, and care all played a pivotal role in our experience. Everyone went above and beyond. There just aren't enough words to express the appreciation. I wouldn't hesitate to seek care for myself or anyone I love here.

Went to the Vanderbilt Lung Clinic this morning. Appointment was 7:15am and I was told to be there…read moreat 6:55. The staff was barely there at 6:55 and they are no hurry to go to work. They didn't check me in until after 7am, but the lady at the desk was very sweet and friendly. The bathroom absolutely didn't get a night cleaning there was tissue all over the floor.the PFT technician Kyle was fun and dare I say a bit of a masochist. The breathing machine tubes had black inside and Kyle assured me I was not breathing any of the black stuff. He did wipe the outside off with his finger and some of the black came off. I told him that looks BAD! He agreed and said he needs this machine serviced.

All the nurses ive met are all so nice and have great bedside manners. So at this hospital you do…read morenot get a menu you just get whatever they give you weather you eat it or not. its very wasteful. They food isnt even a little good . In the last 3 days the best thing ive had was broth lol. The roast was flavorless to say the least lol the eggs im pretty sure they arent really eags . At least the nurses and drs are great because the food is 100% trash .

My son was having a psychotic episode and went to the hospital on Harding pike today. He went into…read morethe hospital and ask someone to help him get to the Emergency departmen. The put him in a chair and took him to Emergenc. A nurse ask him what he needed and he told her tha he ad been without his meds for 5 days and he needed help. She proceeded to get a security officer and had him escorted out of the hospital. That is very unprofessional in my opinion and Heartless. So I give this hospital a big thumbs down. If you are needing help for a psychotic condition don't consider this ER you won't get anything other being shown the door.

Congenial & friendly greeting. Efficient check in process. Minimal wait to be taken to exam room. A…read moresecond encounter with an attentive & polite nurse who smoothly took vitals and, after brief questioning, answered my queries. One very short wait - perhaps 5 minutes at most - before Dr arrived. Listened to my concerns, examined me, and gave reassuring analysis of my condition. Could not have asked for more caring attention. ...and plenty of convenient parking right out front.

Had appt scheduled which we were on time for, one person waiting in lobby. Waited 35 minutes to be…read morecalled back and an additional 40 minutes for a nurse practitioner to show up. If it's gonna be an hour plus wait, maybe consider having appointments on the hour and not every 5-10 minutes.