I had an appt to drop off my two dogs for 11:15 am on a Sunday but due to having to drop my daughter off at a camp, we were running behind. When I finally was back to my phone at 12:30, I text Danielle who is an employee and asked if we could reschedule for the evening drop off time which was indicated to be no issue when we toured the place. I never received a response. I did not text the Specialty Care number because the last time I did to cancel a reservation, they never saw it, and this prevented the spot from being filled. Also, they don't answer their phones, ever, so why would I? Around 5:30pm, I sent a final text as seen in this attachment and basically informed them that they had wasted my time and I had to make new arrangements. Once I received the inappropriate response from Danielle, I decided to send all the screenshots to the specialty care line in hopes Leslie would see them. She called me the next day and proceeded to gas light me into believing this was my fault somehow continuously asking me why did I not call her? Because no one ever answers the phone and it's not my job to chase around the staff when her employee is a representative of the business and should have been able to handle the request. And if she couldn't, then send me to who could. Leslie is not a nice person when you try to give constructive feedback as any normal, reasonable person would do. They wasted my time, caused me distress with having to rearrange boarding and I would urge folks to rethink using this place. I was polite and patient with Leslie but she became aggressive in her tone when I told her this place was not a good fit for us and there wasn't anything g left to discuss. That wasn't good enough. She continued to repeat herself as if I was a toddler she was trying to scold so I just hung up. Very bazaar behavior. I think she was recording the conversation because there have been previous reviews that she likes to threaten to sue you if you tell the truth about the business practices. read more