I've only used their services once to get a racing road bike packed for a move.
I contacted a bunch of bike shops via email to get quotes for bike packing. These folks were the fastest to respond, gave me a fixed price immediately, and were able to reserve a time for me, all over email. While I did this in German, the person that assisted me in the store spoke perfect English (far better than my hacked-up German), so I'm sure that would have been fine as well if you're German isn't at a bike-packing level yet.
They were a bit busy when I came to drop off my bike around 11am on Monday, so I ended up waiting about 5-10 minutes. At pickup, though, it was super fast, so I don't think this is a common problem. My bike was perfectly packed in a Specialized box, just as they receive their own bikes. The service was a flat 40€, which seems completely appropriate to me.
The store itself is huge and just a joy to browse if you're into cycling. Seeing how most bike shops in Hamburg are of the beach-cruiser variety, it's refreshing to see a store that carries mostly road and mountain bikes. They also have your standard set of accessories and nutrition, including a good variety of PowerBar products if you're searching for those.
Only downside is that, location-wise, they're a bit hard to reach. There is a stop for the 5 bus not far, which may be the most convenient option for most. They also have their own parking lot in the back. That's probably easier if you're going to be hauling a bike box back.
This place would definitely be my first pick if I needed road bike servicing. read more