I had the pleasure of staying at Palm Garden for about 2 weeks. I must say, I LOVED it there!…read moreEveryone there is a joy to meet! From those up front in Administration to the Housekeepers, EVERYONE does a lovely job of making you feel welcome! I was actually sad to leave Thank you to all of you for taking care of me and making my stay a most pleasurable experience!! Paula Cooper

We did not have a positive experience. The food was bad on a good day and inedible many days. My…read morerelative had come as a result of an emergency and they told us nothing about how things worked. We spent days looking for their clothes, or medicines or someone to change them. This last was especially bad as they would go hours without being changed. Many of the staff were nice to us, but nasty when we weren't there. Ultimately, we believe that the facility sabotaged our choice of assisted living by not letting them actually meet with my relative, just telling them negative comments in order to keep them. It was a relief to get them out of there. The actual facility itself is all right and PT was good. Everything else was wanting...and how does food even GET that bad?

this is a great team of excellent workers who work together to benefit the care of all residents,…read morewhether they be permanent or temporary

My mom was a recent patient there and from day one it was horrible. This place looks like it is…read moretrapped in 1962 with run down beds and rooms. Halls smell like urine and the nurses (CNAs) are rude and dont want to help the patients. Having patients share rooms with old run down beds and equipment. The lady that my mom was sharing a room with was "forgotten" after the tech or aide left her in the bathroom for over an hour! And when I went to visit my mom, her light had been going off for a while without anyone coming in. My mom had to use the restroom so I helped her. The nurses would be yelling at other nurses that were down the hall, dressed unprofessional with head bags. My mom had to have a special diet and that diet was thrown out the window with high salt content and sugar. They forced her to change her insurance to straight medicare and cancelled her secondary plan which in turn had her lose her food benefit card and other things that we had signed up for. The nurses refused her medications one night and told her that she refused it and that they had to write her up. Lost her walker, left her at dialysis without a ride, refused to let her see her PCP only the "doctors" that are in the facility. I had called to complain and set up a special diet, well that didnt happen and because of her dialysis time they would only give her a PB&J for dinners because the kitchen would be closed. The food looked and per my mom and her roommate, tasted gross. I would not recommend this place to anyone!

Today is a very difficult day for me. I am writing to anyone who might one day have to take a loved…read moreone to this place where the lives of its residents do not matter at all. Unfortunately, the laws that should regulate these types of places--where no one is held accountable and no one guarantees the lives of their patients--are far too lenient in cases like the one I recently experienced. My husband is dead today, and I cannot even know why he died. Everything happened so fast that day; there was only one person there helping me and attending to him with great patience, who tried to help him until the very end. And I have to say, instead of thanking this person, the director decided to FIRE THEM; they were dismissed for being a good person. Nothing will bring his life back to me. To them, this is completely normal--that is how they made me feel on that terrible night of his death. There was no one there to help him in his emergency and pain. I made them aware of my concerns weeks in advance; they stopped assisting him, didn't even give him his medicine, and left his food there even knowing that they were neglecting him more and more each day until his final collapse on August 7th. I will never forget that terrible day in our lives. Because of this, I warn you all: patients survive there under constant risk. There are many pitiless people, and the staff only obeys protocols and rules out of fear of being fired, unless this HELL is sued and forced to close its doors, because there is no way in this life or any other that they can ever repay even 1% of the pain they cause to their patients and the family members who love them. Hoy es un dia muy dificil para mi. Le escribo a todo aquel que algun dia tenga que llevar a un ser querido a este lugar donde la vida de sus residentes no les importa para nada. Lastimosamente las leyes que deberian regular a este tipo de lugares en donde nadie responde por nada ni nadie garantiza la vida de sus pacientes son muy leves en casos como el que yo vivi recientemente. Mi esposo esta hoy muerto y ni siquiera puedo saber porque murio. Todo paso tan rapido ese dia, alli solo estaba una persona ayudandome y atendiendolo a el con mucha paciencia y trato hasta el final de ayudarlo. Y tengo que decirlo en lugar de agradecerle a esta persona su director decidio BOTARLO, lo despidieron por ser buena persona. Nada me devolvera su vida. Para ellos esto es muy natural, asi me lo dejaron saber esa noche terrible de su muerte. Alli no habia nadie para ayudarlo en su emergencia y su dolor, les hice saber mi preocupacion desde semanas antes, dejaron de asistirlo, ni medicinas. la comida se la dejaban alli aun sabiendo que a el lo fueron desatendiendo cada dia hasta llevarlo a su colapso final el dia 07 de Agosto, Jamas olvidare ese dia tan terrible de nuestras vidas. Por esto les advierto alli sobrevivien los pacientes con riesgo todo el tiempo. Mucha gente sin piedad, y el personal solo obedece los protocolos y reglas por temor a ser despedidos, a no ser que este INFIERNO sea demandado y obligado a cerrar sus puertas porque no hay manera alguna en esta vida ni en otra para que puedan retribuir al menos 1% del dolor que le causan a sus pacientes y a sus familiares que los aman

I was hesitant about this place due to a few horrible reviews. But I'm quite pleased with the care…read moremy dear friend is receiving. Sure it needs updating, but it's clean, the nurses and staff are friendly.

We absolutely love FFT! My child has been going for over two years and it's always clean, serene…read moreenvironment, and friendly staff. We worked with speech therapist, Demi and we would recommend her to anyone that needs a speech therapist for their child.

Family First Therapy is an incredible collection of therapists that cover speech and OT. We have…read moreparticipated in both here. Ms. Jennifer, one of their OT therapists, uses toys, fun games, physical activity, dancing, music and writing to work on what my child needs. She is very thorough with parents, giving you a breakdown of what they worked on during the session. She usually leaves you with some sort of "homework" to complete before the next session. When we were seeking a tutor for one our children, she had a great recommendation for someone that would mesh with my child's needs. We started speech therapy here when the school district could not work with our daycare/work schedule to provide speech services. Ms. Lindsay has been very personable and made a great connection to my child. She breaks speech sounds down in a way that my preschooler (and me) understands. Just like Ms. Jennifer, she communicates what they worked on after each session. She also provides games to play during the week to reinforce skills. My family, and kids, have absolutely loved all the therapists we've worked with at Family First. If you are seeking speech or OT services, give them a try.

We had a brief overnight experience at Lakes at Lutz, when my father was transferred for rehab…read moreafter a short hospitalization. While my father did not ultimately need short/long term inpatient rehabilitation at the facility, the nursing staff we encountered were very kind and accommodating to the best of their abilities to make him comfortable. Special thanks to Dr. Hashmi and our social services coordinator Adriani to accurately assess to my father's medical needs and include family considerations to the benefit my father's recovery and overall well-being.

I would like to express my feelings and observations regarding the rehabilitation center where my…read morefamily member has been staying for nearly 20 days. From what I have observed, there appears to be a shortage of staff to properly care for the patients, as well as a lack of adequate cleaning equipment and supplies. The person who cleaned today seemed to only do a superficial job, not because of a lack of effort, but because they simply do not have enough time or the proper materials to clean thoroughly. The CNAs are expected to change, bathe, dress, and make the beds for patients, while also serving meals and later collecting all the meal trays. That is an overwhelming workload for the number of patients they are responsible for. The nurses also appear to be overworked. It is noticeable that many staff members do not seem satisfied with their working conditions, and I understand that the pay may also be a contributing factor. In addition, there seem to be frequent changes in management. It is truly unfortunate because the facility itself is very nice. However, it does not appear to have the staffing levels, equipment, or resources needed to provide the quality of care that patients deserve. I do want to recognize that the staff members are kind, attentive, and quick to listen and respond when concerns are brought to their attention. My comments are directed toward the need for better support and resources, not toward the employees who are doing their best under difficult circumstances.

University Village no longer exists. It is under new ownership and has been renovated and…read morereinvented as Unisen Senior Living. I have lived here for nine years and I love it. Great apartments, excellent food (one meal a day is included in independent living monthly service fee), I have made many good friends, I no longer drive and love the activities on and off campus plus transportation to my medical appointments.

A horror show. My mother's was brought by ambulance to this facility after having to transfer for…read morecontinued COVID care. The ambulance people had to wait while they actually made the bed she was admitted to. TWO HOURS later, sick as a dog...not a SINGLE Nurse, CNA or staff member had been to see her. TWO HOURS she sat sick, and alone. We had to physically go confront them at 9:00PM to get staff to her. They took Her a sandwich. They did not change her out of her hospital gown- they did no medical care and did not even administer ANY of her meds that night nor the next morning.. NUMEROUS calls by numerous concerned family we're unanswered, and not one single call back. By the next morning my elderly mother was begging us to get her out of there and we called to let them know we were coming to remove her to please make the necessary arrangements. Once again FOUR hours worth of phone calls were unanswered and not a single call back. We literally had to show up at the place and threaten to call the sheriff. Unfortunately once we were able to get her out of the place we had to contact them to get an order for home health care which is where we brought her and the administrator of the facility told our Home Care Case Manager they C OULD write the order but THEY would NOT. Even after denying her basic medical/human care they refused to assist my mother in getting HOME HEALTH CARE! They said they COULD but they WOULDN'T.

I absolutely cannot say enough wonderful things about all of the staff at Hawthorne and the…read morewonderful care my dad receives! Before my dad was transferred there, I stopped by there without an appointment to check out the facility. I was immediately greeted and welcomed by the friendly staff and given a tour of the facility. The facility was clean and pleasant smelling. The rooms were very nice and spacious, the shared rooms looked as though the residents had plenty of space, and did not look cramped at all. Once my dad arrived, he was put in a very nice private room with a ton of space. All of the office staff, his nurses and nursing assistants, therapists and doctors have all been very sweet, and do such a wonderful job taking care of my dad. The physical, occupational, and speech therapy my dad receives have been top notch. He had been in another facility a couple months back and the therapy he received was the absolute minimum and didn't help him at all. The therapists at Hawthorne truly care about their patients making progress. The speech therapist, Brittany is so sweet and caring. I get to spend more time with her because I am often there when she comes to his room to work with him on his eating. She lets me bring in his favorite banana cream pies and she stores them in the fridge, so she can feed him when working with him on his eating, instead of the usual apple sauce. When I to go to the therapy gym, it is very busy, and all the therapists are working hard with their patients. My dad has already made a lot of progress in just the couple of weeks he has been there, as they really push him. They all make him feel so welcome and always happy to see him. My dad has dementia, so it can be scary leaving him at a new place, knowing he cannot communicate that well. I visit my dad at different times every day, and every time I go, I always find he has been well taken care of. I also enjoy taking my dad outside in his wheelchair so he can feed the ducks at the pond that is located in front of the entrance. If you are looking for a skilled nursing rehab facility for your loved one, I cannot recommend Hawthorne enough.

To Whom It May Concern,…read more I am filing this complaint to document the horrific experience my family endured due to the gross negligence and abandonment by LifePath Hospice during my father's final days. This organization utterly failed in every capacity and caused my mother and me immense emotional trauma. From the moment we enrolled in hospice care, we were led to believe LifePath would provide support, guidance, and compassion. Instead, we received only one visit, and only after we called and specifically requested assistance. There was no sustained follow-up, no meaningful contact, and no presence when it mattered most. After intake, we were told someone would visit the next day. I informed hospital staff to contact me if anyone from hospice arrived. No one ever did. I only realized in the chaos of the day, around 7 p.m., that we had been completely abandoned. When a nurse from LifePath finally arrived the next afternoon--after we had to ask for someone to come--it was far too late. My father was already declining rapidly. Over the next three days, as my father actively died, not a single person from LifePath Hospice contacted or visited us again. The only outreach we received was a generic voicemail offering "counseling," which felt like a cruel joke after everything we had endured alone. To add further insult, we later received a survey request--as if our opinion mattered to a company that ignored us in our most desperate hour. We had already emailed our frustrations, yet we were still contacted again. This level of tone-deafness and lack of empathy is disgraceful. This experience was traumatic and completely contrary to the mission LifePath claims to uphold. They failed my dying father. They failed our grieving family. Their absence forced us to lean entirely on hospital nurses, who were not affiliated with the hospice and should never have had to shoulder that burden. We are demanding: A formal acknowledgment of this complaint; A detailed explanation of why this happened; A clear outline of corrective steps to ensure no other family is subjected to this level of negligence and abandonment; Immediate and permanent removal of all contact information from their records. We have asked multiple times and continue to receive unwanted outreach. This organization is not fit to call itself a provider of compassionate end-of-life care. What they did--or more accurately, failed to do--was inhumane.

Received compassionate and reassuring care for my Mother. Wish I had admitted her soonerread more

Maybe the other part of the facility is nice, but the rehabilitation was horrible for my father. He…read morewas recently sent to the hospital just this week. First, they do not answer the call button. It takes them 15-25 minutes before they come. Both my mother in law and I had to clean him after an accident that he had. Second, one night he wait 3 hours for a nurse to help him. Third, our first night there we asked for water and they took his cup to the bathroom faucet to fill it up. Though the physical therapy department was wonderful, the care facility is not. The blankets smell old and dirty. The head nurse called to tell me when he was going to the hospital and when I asked if I should retrieve his belongs, I was told no. The next day, my husband begged me not to send him back. The place was dirty and the food tastes awful. I went to pick up his belongings and they had already packed it up. I watch as his stuff was put in a closet and asked why it was packed up when I was told I could do it. It then informed them that I need to see the room. I was told I couldn't. I am glad that I did. While walking in the cleaning lady said, " Look, they left these depends. We can use them. I explained that my name is on them and I want them. Also, wanted my husband's charging cords plugged into the wall. Please do not send your family member here if you love them. It was extremely traumatic.

Care here is terrible. They try to make everyone bed bound. Everyone is usually soaked or haven't…read morebeen changed and when you ask for help, they don't like to come. I recommend taking your family somewhere else or taking care of this place is just trying to get your money out of pocket stay around for a day or two, and you know the lack of care to spend some time there and you'll see.

Everyone is so helpful. The medical professionals are not only professional but care and ask how…read moreyou are doing and take time to listen. We were so blessed to see the doctors here for a rare cancer. Anyone fighting cancer, definitely give Mofffitt a try.

Overall I would say no good, they see so many patients it seems like they are a number. My loved…read moreone was dealing with a lot of pain and the physician did not seem to find concern about this. Take one biopsy get not conclusions, then wait 10 days to get the next one. Excuse was too many patients are in and everyone needs care. Maybe they do not need to see so many patients, and they need to take care of them properly. I am very disappointed by the experience my husband had.