I had the pleasure of staying at Palm Garden for about 2 weeks. I must say, I LOVED it there!…read moreEveryone there is a joy to meet! From those up front in Administration to the Housekeepers, EVERYONE does a lovely job of making you feel welcome! I was actually sad to leave Thank you to all of you for taking care of me and making my stay a most pleasurable experience!! Paula Cooper

We did not have a positive experience. The food was bad on a good day and inedible many days. My…read morerelative had come as a result of an emergency and they told us nothing about how things worked. We spent days looking for their clothes, or medicines or someone to change them. This last was especially bad as they would go hours without being changed. Many of the staff were nice to us, but nasty when we weren't there. Ultimately, we believe that the facility sabotaged our choice of assisted living by not letting them actually meet with my relative, just telling them negative comments in order to keep them. It was a relief to get them out of there. The actual facility itself is all right and PT was good. Everything else was wanting...and how does food even GET that bad?

The beds are hard, it smells like urine in the hallways and it's hot in the room, we later found…read moreout that the air was off!!, the bathroom are dirty, the sink has spots on it. The nurses laughed at the person that was here (not naming the person for privacy) but they said they laughed at them because they had a language barrier between (the person only speaks Spanish). The care here sucks they haven't taken care of the person well. WOULD NOT RECOMMEND COMING HERE!!!!

this is a great team of excellent workers who work together to benefit the care of all residents,…read morewhether they be permanent or temporary

I was hesitant about this place due to a few horrible reviews. But I'm quite pleased with the care…read moremy dear friend is receiving. Sure it needs updating, but it's clean, the nurses and staff are friendly.

My mother stayed at this facility for five days of hospice respite care when another hospice…read morelocation was full. Our family had several concerns during her stay. Some of her personal belongings, including clothing and shoes, were misplaced and later had to be reimbursed after several months of follow-up. During one visit, I found her alone in her room in soiled clothing without water available. On another occasion, her meal tray was delivered and placed on a table without assistance, even though she required help eating. In addition to the care concerns, we experienced significant delays and challenges resolving reimbursement for the lost items. We were also billed for prescriptions that our family does not recall authorizing, and we are still working through pharmacy billing questions. Based on our experience, the facility appeared to be understaffed, and communication and follow-through with management were difficult. I encourage families considering this facility to ask detailed questions about staffing levels, care protocols, and billing processes.

Family First Therapy is an incredible collection of therapists that cover speech and OT. We have…read moreparticipated in both here. Ms. Jennifer, one of their OT therapists, uses toys, fun games, physical activity, dancing, music and writing to work on what my child needs. She is very thorough with parents, giving you a breakdown of what they worked on during the session. She usually leaves you with some sort of "homework" to complete before the next session. When we were seeking a tutor for one our children, she had a great recommendation for someone that would mesh with my child's needs. We started speech therapy here when the school district could not work with our daycare/work schedule to provide speech services. Ms. Lindsay has been very personable and made a great connection to my child. She breaks speech sounds down in a way that my preschooler (and me) understands. Just like Ms. Jennifer, she communicates what they worked on after each session. She also provides games to play during the week to reinforce skills. My family, and kids, have absolutely loved all the therapists we've worked with at Family First. If you are seeking speech or OT services, give them a try.

My son has been to different therapy places, and I can say that there is none like this one. The…read morewhole team makes you feel loved, at home, and never judged. Each child is called by their name; they are not just a number. Each therapist has her own unique way of supporting the children, but at the same time, as a team, they complement their learning. I could not finish writing how grateful I am for this place. What fills my heart the most is seeing how my son has made amazing progress.

My mother was sent here from St Joes N. Anyways they have…read morebeen kind considerate and professional. The food is really good. Therapist have been great. Staff has been competent and thorough. Unlike other reviews. Don't think they know what is really bad place until they have a comparison. My mom was a week at Carrollwood rehab. She had a terrible experience there. Social workers have been extremely helpful.

rude. social…read more worker was not an advocate For My Spouse. Previous stay was great. Unsure how things changed but could never again recommend this place. His bed was broken, he did not get the care he needed for hygiene. The only good experience was with physical therapy and the dietician.

University Village no longer exists. It is under new ownership and has been renovated and…read morereinvented as Unisen Senior Living. I have lived here for nine years and I love it. Great apartments, excellent food (one meal a day is included in independent living monthly service fee), I have made many good friends, I no longer drive and love the activities on and off campus plus transportation to my medical appointments.

A horror show. My mother's was brought by ambulance to this facility after having to transfer for…read morecontinued COVID care. The ambulance people had to wait while they actually made the bed she was admitted to. TWO HOURS later, sick as a dog...not a SINGLE Nurse, CNA or staff member had been to see her. TWO HOURS she sat sick, and alone. We had to physically go confront them at 9:00PM to get staff to her. They took Her a sandwich. They did not change her out of her hospital gown- they did no medical care and did not even administer ANY of her meds that night nor the next morning.. NUMEROUS calls by numerous concerned family we're unanswered, and not one single call back. By the next morning my elderly mother was begging us to get her out of there and we called to let them know we were coming to remove her to please make the necessary arrangements. Once again FOUR hours worth of phone calls were unanswered and not a single call back. We literally had to show up at the place and threaten to call the sheriff. Unfortunately once we were able to get her out of the place we had to contact them to get an order for home health care which is where we brought her and the administrator of the facility told our Home Care Case Manager they C OULD write the order but THEY would NOT. Even after denying her basic medical/human care they refused to assist my mother in getting HOME HEALTH CARE! They said they COULD but they WOULDN'T.

I absolutely cannot say enough wonderful things about all of the staff at Hawthorne and the…read morewonderful care my dad receives! Before my dad was transferred there, I stopped by there without an appointment to check out the facility. I was immediately greeted and welcomed by the friendly staff and given a tour of the facility. The facility was clean and pleasant smelling. The rooms were very nice and spacious, the shared rooms looked as though the residents had plenty of space, and did not look cramped at all. Once my dad arrived, he was put in a very nice private room with a ton of space. All of the office staff, his nurses and nursing assistants, therapists and doctors have all been very sweet, and do such a wonderful job taking care of my dad. The physical, occupational, and speech therapy my dad receives have been top notch. He had been in another facility a couple months back and the therapy he received was the absolute minimum and didn't help him at all. The therapists at Hawthorne truly care about their patients making progress. The speech therapist, Brittany is so sweet and caring. I get to spend more time with her because I am often there when she comes to his room to work with him on his eating. She lets me bring in his favorite banana cream pies and she stores them in the fridge, so she can feed him when working with him on his eating, instead of the usual apple sauce. When I to go to the therapy gym, it is very busy, and all the therapists are working hard with their patients. My dad has already made a lot of progress in just the couple of weeks he has been there, as they really push him. They all make him feel so welcome and always happy to see him. My dad has dementia, so it can be scary leaving him at a new place, knowing he cannot communicate that well. I visit my dad at different times every day, and every time I go, I always find he has been well taken care of. I also enjoy taking my dad outside in his wheelchair so he can feed the ducks at the pond that is located in front of the entrance. If you are looking for a skilled nursing rehab facility for your loved one, I cannot recommend Hawthorne enough.

To Whom It May Concern,…read more I am filing this complaint to document the horrific experience my family endured due to the gross negligence and abandonment by LifePath Hospice during my father's final days. This organization utterly failed in every capacity and caused my mother and me immense emotional trauma. From the moment we enrolled in hospice care, we were led to believe LifePath would provide support, guidance, and compassion. Instead, we received only one visit, and only after we called and specifically requested assistance. There was no sustained follow-up, no meaningful contact, and no presence when it mattered most. After intake, we were told someone would visit the next day. I informed hospital staff to contact me if anyone from hospice arrived. No one ever did. I only realized in the chaos of the day, around 7 p.m., that we had been completely abandoned. When a nurse from LifePath finally arrived the next afternoon--after we had to ask for someone to come--it was far too late. My father was already declining rapidly. Over the next three days, as my father actively died, not a single person from LifePath Hospice contacted or visited us again. The only outreach we received was a generic voicemail offering "counseling," which felt like a cruel joke after everything we had endured alone. To add further insult, we later received a survey request--as if our opinion mattered to a company that ignored us in our most desperate hour. We had already emailed our frustrations, yet we were still contacted again. This level of tone-deafness and lack of empathy is disgraceful. This experience was traumatic and completely contrary to the mission LifePath claims to uphold. They failed my dying father. They failed our grieving family. Their absence forced us to lean entirely on hospital nurses, who were not affiliated with the hospice and should never have had to shoulder that burden. We are demanding: A formal acknowledgment of this complaint; A detailed explanation of why this happened; A clear outline of corrective steps to ensure no other family is subjected to this level of negligence and abandonment; Immediate and permanent removal of all contact information from their records. We have asked multiple times and continue to receive unwanted outreach. This organization is not fit to call itself a provider of compassionate end-of-life care. What they did--or more accurately, failed to do--was inhumane.

Received compassionate and reassuring care for my Mother. Wish I had admitted her soonerread more

Care here is terrible. They try to make everyone bed bound. Everyone is usually soaked or haven't…read morebeen changed and when you ask for help, they don't like to come. I recommend taking your family somewhere else or taking care of this place is just trying to get your money out of pocket stay around for a day or two, and you know the lack of care to spend some time there and you'll see.

Assisted Living is okay. SNF and Memory Care are not good. There isn't enough staff, or oversight…read more Many residents need a lot more care, and assistance than they get. They're grossly understaffed. Simple things like help with mobility and feeding those in need is lacking. People fall often, and we personally know of 3-4 residents who fell and passed away in the last yr. My relative passed sooner than they would have and I blame low level of care. Some days if I did not bring protein shakes, give them water they'd likely have had none. May be this way at other facilities of this type but a word to the wise, watch your loved ones in ALF, Skilled Nursing and especially memory care residents.

Everyone is so helpful. The medical professionals are not only professional but care and ask how…read moreyou are doing and take time to listen. We were so blessed to see the doctors here for a rare cancer. Anyone fighting cancer, definitely give Mofffitt a try.

I came to Moffitt as soon as I found out I had head and neck cancer. They treated me well and…read moreseemed concerned. they told me the particular cancer I had was very easily treatable and I had a 95 percent of a full recovery. Then I explained that I was two and a half hours north of them and I had found a small clinic just 5 minutes from my house, as the treatment I needed would have required two treatments a day for six weeks. Suddenly, the tone changed, as did their body language. They told me if I went to the local clinic I was risking my life and would more then likely have a far less chance of recovering. Like they had a magic treatment of some sort. They tried their best to scare the hell out of me in plain English. While in fact I had noted the radiation machine they had and compared it to my local clinics. They had the very same machine and plan as my local clinic right in Lecanto Fl. I completed my 6 weeks of treatment and while it was rough, it did in fact help me. it's been 7 years. I would not recommend Moffitt at all for any type of cancer treatment. They didn't care about me or my situation. All they cared about was their numbers and studies. I love my Doctor. Dr Joey Bennitt. they did a great job and saved my life. If you get diagnosed with cancer, take a minute to really think about what will be the easiest for you and your family. these small clinics are a lot more personal and you see the same people every day during your treatment, while at Moffitt you never see the same people twice and they seem to be taking advantage of your diagnoses and will use it to their advantage to have you open your check book and say do what ever it takes. Truthfully, all the treatment facilities are the same and will do the exact same thing to help you. Don't fall for their scam. 7 years doing fine!