I was recently discharged from Palm Garden of Tampa, where I was rehabbing from a seriously broken…read moreleg. I really recommend it. I was fortunate to get a private room (first come, first served upon availability). The staff was lovely and the physical and occupational therapy staff were tremendous. The food ranges from slightly below average to quite good and it was definitely much better than the food served at St Joe's, Tampa General, and Tampa General Rehab Hospital. The place is immaculate and the floor of my room was mopped daily. My room was large and well laid out. I had French doors (locked) looking out on a courtyard. (Residents have access to the courtyard, just not from their rooms. The door is just down the hall.) All that said, this is a rehab facility, not Downton Abby or a five star hotel. Bells are not answered immediately, which is an unrealistic expectation. There are a lot of people with serious issues. But when the CNAs come in to bring more ice water, they are friendly and cooperative. I don't ever want to end up spending over a month in a rehab facility again but if I end up needing them, I hope I am able to go there.

We did not have a positive experience. The food was bad on a good day and inedible many days. My…read morerelative had come as a result of an emergency and they told us nothing about how things worked. We spent days looking for their clothes, or medicines or someone to change them. This last was especially bad as they would go hours without being changed. Many of the staff were nice to us, but nasty when we weren't there. Ultimately, we believe that the facility sabotaged our choice of assisted living by not letting them actually meet with my relative, just telling them negative comments in order to keep them. It was a relief to get them out of there. The actual facility itself is all right and PT was good. Everything else was wanting...and how does food even GET that bad?

this is a great team of excellent workers who work together to benefit the care of all residents,…read morewhether they be permanent or temporary

My mom was a recent patient there and from day one it was horrible. This place looks like it is…read moretrapped in 1962 with run down beds and rooms. Halls smell like urine and the nurses (CNAs) are rude and dont want to help the patients. Having patients share rooms with old run down beds and equipment. The lady that my mom was sharing a room with was "forgotten" after the tech or aide left her in the bathroom for over an hour! And when I went to visit my mom, her light had been going off for a while without anyone coming in. My mom had to use the restroom so I helped her. The nurses would be yelling at other nurses that were down the hall, dressed unprofessional with head bags. My mom had to have a special diet and that diet was thrown out the window with high salt content and sugar. They forced her to change her insurance to straight medicare and cancelled her secondary plan which in turn had her lose her food benefit card and other things that we had signed up for. The nurses refused her medications one night and told her that she refused it and that they had to write her up. Lost her walker, left her at dialysis without a ride, refused to let her see her PCP only the "doctors" that are in the facility. I had called to complain and set up a special diet, well that didnt happen and because of her dialysis time they would only give her a PB&J for dinners because the kitchen would be closed. The food looked and per my mom and her roommate, tasted gross. I would not recommend this place to anyone!

I was hesitant about this place due to a few horrible reviews. But I'm quite pleased with the care…read moremy dear friend is receiving. Sure it needs updating, but it's clean, the nurses and staff are friendly.

this is the all-time worst place. the staff is very rude, the food is cold and it takes over an to…read moreget a request . dont send anyone here unless you hate them and want yhem to suffer! Except Rudy ( male RN ) is nice . between the two plastic covered pillows and the. Inappropriate bed, ---way soft foam mattress,I'm thoroughly disgusted.

We absolutely love FFT! My child has been going for over two years and it's always clean, serene…read moreenvironment, and friendly staff. We worked with speech therapist, Demi and we would recommend her to anyone that needs a speech therapist for their child.

Family First Therapy is an incredible collection of therapists that cover speech and OT. We have…read moreparticipated in both here. Ms. Jennifer, one of their OT therapists, uses toys, fun games, physical activity, dancing, music and writing to work on what my child needs. She is very thorough with parents, giving you a breakdown of what they worked on during the session. She usually leaves you with some sort of "homework" to complete before the next session. When we were seeking a tutor for one our children, she had a great recommendation for someone that would mesh with my child's needs. We started speech therapy here when the school district could not work with our daycare/work schedule to provide speech services. Ms. Lindsay has been very personable and made a great connection to my child. She breaks speech sounds down in a way that my preschooler (and me) understands. Just like Ms. Jennifer, she communicates what they worked on after each session. She also provides games to play during the week to reinforce skills. My family, and kids, have absolutely loved all the therapists we've worked with at Family First. If you are seeking speech or OT services, give them a try.

It is important to note that I work in the healthcare field so I'm knowledgeable within this scope…read more I searched for a decent place for my Mom to stay after her hip replacement surgery but unfortunately was hindered by what Medicare would cover... Let this be a warning to all: the Medicare rating here is also only 2/5! THAT IS POOR! I did not learn of this until after Mom was admitted late one hour before shift change. We tried to convey to the nurse how fragile and vulnerable Mom really was with her dementia so she could then tell the next shift... My biggest complaint was that on Mom's first full day, I never even met her nurse until I was leaving at 5pm! We were told we'd meet most of her team that day. I was shocked! This proved to me a few things 1. the CNAs hurriedly coming n going around there are the ones running the show mostly. They do the best they can, but are truly OVERWORKED AND UNDERSTAFFED. (Here's something weird too- I witnessed them repeatedly come into the room, shut the door behind them and pour coffee ?? to drink- it was just shady.) There's not enough of anyone to provide one-on-one medical attention to someone with advanced dementia who's never experienced a hospital before (so everything was doubly foreign to Mom). 2. The RN's main responsibility is to pass meds and chart things- at 5pm, nurse had come in to ask Mom, (remember a dementia patient) what her pain level was? What a meet n greet! Mom has prided herself in not experiencing pain before her fall, so she would naturally go with "no pain" and that was it! They are unaware of the patient as an individual with different needs, limitations, and cognitive ability. 3. Therefore, patients are treated as just another room number and are neglected. My mom's tray would be taken away too soon and/or not encouraged to try the food which left her hungry- so my daughter would bring in her own food for Grandma. (We didn't get a tour of the place so weren't aware there's actually a dining room in the facility!) Patients line up in their wheelchairs in the hallway desperate to get help to use the bathroom in the morning! Mom never got a shower while there. And her first night, Mom's roommate had the lights and TV on til 3 am so Mom was completely exhausted! Where is the nurse to tell the roommate it's time to turn everything off for the other's consideration?! These are simply BASIC NEEDS that should be given in a timely manner for one's own wellbeing and dignity. I witnessed many of these things and my honest suggestion is do NOT choose Lakes, but rather try to do in-home care where Physical Therapy comes to you! It's a thing now! In fact, PT was the main reason for Mom's stay there and that aspect of this facility was very good, (why I was generous giving it a 2 star rating) but to the detriment of the rest of her care, after 3 agonizing nights, we made the choice to remove Mom against Doc's orders. We let them know our wishes but they then tried to stall.. however, it's important to note that Medicare did still pay for her short stay! Good riddance!

My husband was in this facility for 21 days. While staffing appeared somewhat improved compared to…read moremy husband's previous stay last year, many of the same concerns remained. Staff members seemed to have an overwhelming workload and appear to be dissatisfied. Delayed responses to call lights, inconsistent assistance with basic needs, poor communication, difficulties obtaining medical records, and a lack of follow-up from administration all point to larger systemic issues that cannot be ignored. Most disappointing was the apparent lack of accountability from facility leadership. Despite submitting a detailed letter to the administrator, I never received a response. When families raise concerns about the care of vulnerable loved ones, they deserve acknowledgement, transparency, and action. There were a few dedicated employees who worked hard and showed genuine compassion, and I am grateful for their efforts. However, good intentions from a few individual staff members cannot replace adequate staffing, effective communication, and strong leadership. Patients and their families deserve a facility that not only provides quality care, but also takes responsibility when concerns are raised. I hope management views this feedback as an opportunity to improve accountability, support its staff, and ensure that every patient receives the attention, dignity, and care they deserve.

This review is written from the perspective of a PRN nurse, not FT:…read more I like it here, thus far. PROS - The pt load is very manageable. The CNAs arent running around like headless chickens. - The residents are happy and cared for. - The facility is clean. - They have a desk nurse/unit clerk. OMG. - Univ Village tends to run shop like Fairway Oaks, if you're familiar. Fairway is very regimented and by-the-book. Best SNF at which I've ever worked. - The building is older but very nice. The rooms are huge! The bottom floor is skilled and the top floors are assisted living. I only work skilled, but I've seen the ALF wing. Very nice. CONS - Low pay. I mean, low. I don't pull shift here often because of this. Yes, I "care". I run all over the place, bending and lifting and staying late to finish work for the residents BC i care. I just won't do it for pennies. Sorry. BTW, I can tell you what the s***ty facilities with crappy staff are in this town because I pull shift at various facilities. Fellow nurses (and aides) don't review facilities much. I understand the why of it all, but I just don't care anymore. They can blacklist me. I don't depend on these jackholes for my bread and butter, anymore. University Village is bad? No, EXCEL REHAB is. Hands down. This place cannot keep staff for a reason. -- Unsafe pt/nurse ratios! Poor staffing! Why does this matter? If the nurses and aides are slammed. They cannot properly care for everyone. -- Facility isnt wellstocked. No wafers, the right syringes, etc... Why is this a problem? One of my ppl had a 32 B/S. No glucagon anywhere in the facility, not even the edkit. I had to scramble and give the pt ice cream to prevent a hospital visit. This was the 2nd time within a week that something like that happened. The first time, the pt was sent out (to the hospital) because the nurse was new and, on top of not having access to the resources she needed, the experienced nurse would NOT help her! They were around to beat her up about it, though. -- Poisonous floor culture. Rude and unfriendly nurses. Reread the last sentence of the comment above this one. Nuff said. Id never seen such a clear example of 'nurses eating their young' until I came here. The aides are okay. Most of the nurses on the floor, however, are just varying pieces of work. The skilled wing, especially. Why does this matter? Nursing is a team effort. If we can't work together, pt care suffers. -- Odd company culture. Management and the CEO (i think) came to the floor days later and via some jedi mind self trickery basically denied the 'lack of resource' claims. Lol. There was no glucagon or glucatrol in the building but, according to them, we were just making things up. Lol. Interestingly enough, that shift, we were short with aides (7t3). Had 2 new CNA staffers who were doing their best. We, the nurses, cldnt help bc the med pass was too heavy. The CEO and management got all bent out shape about trays in an empty room (door was closed) and reamed out the nurse. Breakfast was late. The aides fed ppl and shoved the trays in the empty room bc few had been changed and the call lights were going off like crazy. They had more important things to take care of. The aides were trying to prioritize pt care. What's most important when youre already behind schedule and new? Screwing around with breakfast trays or ensuring that residents are showered/shaved and their needs tended to? "Well, why isn't this done -'?" Uh, look around. Do you see anyone sitting down? Instead of standing around asking stupid questions, "the management team" could have grabbed a cart, loaded the trays and taken them back to the dining hall themselves. SMH Univ Village is nowhere on the crappy facility list. It is not perfect, but it is not like the other reviewer states. How many nursing homes have you seen with a desk nurse?! LOL So, I call bull on Katie's review and have to question not only whether she has worked in the facility but if she is even a hands-on hlthcare professional, ie, Nurse or CNA. Katie sounds like a "visitor", herself. To be honest. In the first place, visitors visit often and weekends are generally the most slack shifts. Everyone knows that. Everyone also know that weekday mornings (7t3) is usually the most "together" because management, STATE, providers, company owners, AND family members are in the house. I have never seen aides and nurses at this facility refuse to help out a teammate. That's a lie.

University Village no longer exists. It is under new ownership and has been renovated and…read morereinvented as Unisen Senior Living. I have lived here for nine years and I love it. Great apartments, excellent food (one meal a day is included in independent living monthly service fee), I have made many good friends, I no longer drive and love the activities on and off campus plus transportation to my medical appointments.

I absolutely cannot say enough wonderful things about all of the staff at Hawthorne and the…read morewonderful care my dad receives! Before my dad was transferred there, I stopped by there without an appointment to check out the facility. I was immediately greeted and welcomed by the friendly staff and given a tour of the facility. The facility was clean and pleasant smelling. The rooms were very nice and spacious, the shared rooms looked as though the residents had plenty of space, and did not look cramped at all. Once my dad arrived, he was put in a very nice private room with a ton of space. All of the office staff, his nurses and nursing assistants, therapists and doctors have all been very sweet, and do such a wonderful job taking care of my dad. The physical, occupational, and speech therapy my dad receives have been top notch. He had been in another facility a couple months back and the therapy he received was the absolute minimum and didn't help him at all. The therapists at Hawthorne truly care about their patients making progress. The speech therapist, Brittany is so sweet and caring. I get to spend more time with her because I am often there when she comes to his room to work with him on his eating. She lets me bring in his favorite banana cream pies and she stores them in the fridge, so she can feed him when working with him on his eating, instead of the usual apple sauce. When I to go to the therapy gym, it is very busy, and all the therapists are working hard with their patients. My dad has already made a lot of progress in just the couple of weeks he has been there, as they really push him. They all make him feel so welcome and always happy to see him. My dad has dementia, so it can be scary leaving him at a new place, knowing he cannot communicate that well. I visit my dad at different times every day, and every time I go, I always find he has been well taken care of. I also enjoy taking my dad outside in his wheelchair so he can feed the ducks at the pond that is located in front of the entrance. If you are looking for a skilled nursing rehab facility for your loved one, I cannot recommend Hawthorne enough.

This organization has done so very much, for so many people, that it just kind of blows your mind…read more Anyone that has had the pleasure of working with or receiving services from this compassionate, spiritual institution is truly a better person. Granted they are usually in our lives during the most difficult, trying and emotional times we may ever experience. Due to their organization, empathy, services provided and just plain well run organization, these trying times can be managed and coped with, with grace, courage and compassion. If I had all the money in the World I could never repay them for their tireless efforts, preparedness, true concern, professionalism and just being there. I hear people in passing comment on their great experiences with Hospice, but when the life altering event has come to an end, it appears that they forget who sat and talked to them night after night or perhaps it is too painful to want to remember. I want to go on record as being forever grateful to the staff and volunteers of Hospice. And now I feel it is my time to pay it forward. They are always in need of volunteers, to do any variety of things to help others and their families face and conquer trying and final days with loved ones. Anything and everything that can be done to assist them in continuing to do a service, that is like no other, should be done. Trust me when I say, I hope you never need their services, but if you do, be calmer in knowing you have an agency at your side 24/7 that has the experience, wisdom and resources to help you during this most difficult and confusing time. This organization is 5* all the way and in every aspect of life and death that they address. We are all certainly better off knowing there is a service such as this available, if we should unfortunately have the need for them. Did you know they do a summer camp for any child of certain ages? They bring in pets to brighten ones day? Daily they call frail individuals who are alone, because the individual is fearful they will pass and won't be found, for a period of time? They honor our veterans with a simple ceremony and pin a flag on them, just to thank them for their service? Did you know 1 in 4 deaths is a Veteran? These are one of the topics we as a society usually don't discuss, but we all face more times than we would ever dream of in reality...it is part of life. What's a girl to do? Always pay your debts and try to pay them forward.

To Whom It May Concern,…read more I am filing this complaint to document the horrific experience my family endured due to the gross negligence and abandonment by LifePath Hospice during my father's final days. This organization utterly failed in every capacity and caused my mother and me immense emotional trauma. From the moment we enrolled in hospice care, we were led to believe LifePath would provide support, guidance, and compassion. Instead, we received only one visit, and only after we called and specifically requested assistance. There was no sustained follow-up, no meaningful contact, and no presence when it mattered most. After intake, we were told someone would visit the next day. I informed hospital staff to contact me if anyone from hospice arrived. No one ever did. I only realized in the chaos of the day, around 7 p.m., that we had been completely abandoned. When a nurse from LifePath finally arrived the next afternoon--after we had to ask for someone to come--it was far too late. My father was already declining rapidly. Over the next three days, as my father actively died, not a single person from LifePath Hospice contacted or visited us again. The only outreach we received was a generic voicemail offering "counseling," which felt like a cruel joke after everything we had endured alone. To add further insult, we later received a survey request--as if our opinion mattered to a company that ignored us in our most desperate hour. We had already emailed our frustrations, yet we were still contacted again. This level of tone-deafness and lack of empathy is disgraceful. This experience was traumatic and completely contrary to the mission LifePath claims to uphold. They failed my dying father. They failed our grieving family. Their absence forced us to lean entirely on hospital nurses, who were not affiliated with the hospice and should never have had to shoulder that burden. We are demanding: A formal acknowledgment of this complaint; A detailed explanation of why this happened; A clear outline of corrective steps to ensure no other family is subjected to this level of negligence and abandonment; Immediate and permanent removal of all contact information from their records. We have asked multiple times and continue to receive unwanted outreach. This organization is not fit to call itself a provider of compassionate end-of-life care. What they did--or more accurately, failed to do--was inhumane.

Maybe the other part of the facility is nice, but the rehabilitation was horrible for my father. He…read morewas recently sent to the hospital just this week. First, they do not answer the call button. It takes them 15-25 minutes before they come. Both my mother in law and I had to clean him after an accident that he had. Second, one night he wait 3 hours for a nurse to help him. Third, our first night there we asked for water and they took his cup to the bathroom faucet to fill it up. Though the physical therapy department was wonderful, the care facility is not. The blankets smell old and dirty. The head nurse called to tell me when he was going to the hospital and when I asked if I should retrieve his belongs, I was told no. The next day, my husband begged me not to send him back. The place was dirty and the food tastes awful. I went to pick up his belongings and they had already packed it up. I watch as his stuff was put in a closet and asked why it was packed up when I was told I could do it. It then informed them that I need to see the room. I was told I couldn't. I am glad that I did. While walking in the cleaning lady said, " Look, they left these depends. We can use them. I explained that my name is on them and I want them. Also, wanted my husband's charging cords plugged into the wall. Please do not send your family member here if you love them. It was extremely traumatic.

Care here is terrible. They try to make everyone bed bound. Everyone is usually soaked or haven't…read morebeen changed and when you ask for help, they don't like to come. I recommend taking your family somewhere else or taking care of this place is just trying to get your money out of pocket stay around for a day or two, and you know the lack of care to spend some time there and you'll see.

Everyone is so helpful. The medical professionals are not only professional but care and ask how…read moreyou are doing and take time to listen. We were so blessed to see the doctors here for a rare cancer. Anyone fighting cancer, definitely give Mofffitt a try.

If you have to go to a cancer center this is top of the tier. front desk staff is super friendly…read moreand then it's like a regular hospital after that...