Friendly and knowledgeable staff (well, Jessica is who advised me) but I know they're all friendly…read moreand knowledgeable. I went there because i needed a backup Vape for when my friend Jennifer steals mine. Anyway, Jessica found me the right top and bottom pieces to put together in an orange and purple Vape. She steered me away from the plain old tobacco flavor into an interesting and delicious melon fluid. I quit smoking almost a year ago and this thing is a great replacement (even though I use 0% nicotine). We also picked up some rolling papers and a hand painted ashtray, Will return for more!

Joy was extremely helpful and knowledgeable and was able to help me find the gift I was looking…read morefor...I definitely recommend this shop to others, now.

Great shop which offers whatever your tobacco needs. Jeff is super cool and I love the bulk jars of…read morea bunch of different pipe tobaccos available. Stop in here to support a local tobacconist.

Outstanding selection. I found everything I needed. The pricing was better than expected…read more Definitely returning next time I'm in the area.

Great, traditional style cigar lounge. Has a comfortable, old timey feel. Staff is friendly and…read morevery knowledgeable. This is a great spot to spot in and grab your favorite cigar. Cheers!

Formally Light'n Up. They did a really good job with this place. Great selection, knowledgeable…read morestaff, comfortable lounge. They seem to have a loyal customer base for these reasons.

What makes you smile? Where do you find inspiration? What is the meaning of "peace" to you? What is…read moreyour most prized possession? After scouring the Illadelph by All in One West Chester location my eyes were simply delighted. Here at this smoke shop not only was I greeted by such an outgoing and sociable staff but also a plethora of glass. There were exquisite custom pieces from Illadelph that I never encountered before. Secondly, there was a wide variety of other brands of glass to meet everyone's budget. The store gave off a very fun atmosphere, music was playing and the staff repeatedly asked if I needed help finding anything or if I wanted to see anything up close. All of the display cases were extremely clean with an array of water pipes in every color, shape, and size. Additionally, the shop had an ejuice test bar station with over 70 flavors in house juice along with several premium juices. If you are new to this area I strongly recommend checking out this store. Whether your in search of a lighter, glass pipe, vape, hookah, sisha or tobacco this store has it all! Not only is the selection endless they offer a reward program. Tom the manager signed me up and explained that every dollar I spend I would receive points on every purchase made at the store. All in all I originally came in search of a sweet tapestry for my dorm but got much more then I bargained for. My purchase landed me 70 points for my tapestry, candle, and incense purchase, now on my next visit to the store I can even get a free smoke shop lighter! I really look forward to my next visit and am totally loving the free stickers that Casey gave me! I am going to tell all my friends about this shop!

Awesome customer service the employees are super helpful and knowledgeable about everything. Will…read moreonly continue to come here because of how the staff treated me. Very creative as well!

Used to be ok. Not great but ok. But has new management now. We bought a rolling machine on Monday…read more It broke Wednesday. Tried to return it and they don't accept returns. I have to send it to the manufacturer to get it replaced. And 80% of the time they don't have the tobacco I use. Or the tobacco gets dried out and powdery in a couple of days. Don't waste your time. Go to RKO by McDonald's in west chester. Better service and quality of tobacco. I only gave it 1 star because you can't leave that blank

The shop is open again!! Yay! I like the old shop Monty always did me right. But this place is…read moreunder new management. I thought the guys that bought this business were very friendly, informative, and if they didn't have the things I wanted gave me date when it was coming in. I really did have a good experience there. I would highly recommend it.I hope whoever went to the old shop comes back to the new shop.

Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier…read morethat morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

0 out 5 stars…read more Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier that morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

Great selection. Knowledgeable of new medical cannabis products in PA and have great accompanying…read moredevices or all levels of tech. Great prices and they let me make sure they fit my cartridge. No fear about returns. The also have the Lucy Breakers. Lots of flavors. I love those. Friendly, clean, and inviting

Fantastic shop with great people. I am disabled so their delivery service is invaluable to me. They…read morehave everything I need and can typically get it to me same day. The staff is also very friendly and will work with you. I love these people. This is by far the best smoke shop I have ever been to, hands down, nothing in philly even comes close to this as far as pricing and good honest business practices. Thank you. You have a very loyal customer on your hands.

Worst vape shop in the area, workers are clueless and don't understand what they are selling. They…read morealso have a very poor selection.

Went in to get some disposables and was surprised with how much stuff and how many options they had…read moreand how nice the staff are Will be coming back !

Love this shop! Staff is friendly and informed about the different products they carry!read more

From the owner: Why Wait and put it off. Everyday you see your life go by you. Slowly being taken away from your…read morefamily! 480,000 people die every year because of cigarette smoking, do you really want to be in that category. No! So take the next step, Move forward and head over to Loyal Vape Co. We will be able to teach you everything you need to know about vaping and how it can and will help you quite smoking!